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★★★★★
★★★★★
Connie R - October 6, 2018
Verified Purchase
SENT THE WRONG PART TWICE
I TALKED TO 4 OR 5 people. All very nice but I could not seem to get the part with the fan and motor. I finally gave up and went to another company.
★★★★★
★★★★★
Connie R - September 17, 2018
Verified Purchase
not what i was told it was!
I asked 3 or 4 times if it had the fan and motor.... yes. Yes. Ok so I got it and no fan or motor!!! I called and talked to a very nice lady and she said I was sent the wrong part. She arranged for a return. Sent me pic for me to look at to confirm the looked like my old parts and would get back with me. In the mean time I noticed on your web site that the part says it will fit my refrigerator. So I call back and I get someone different. She is having trouble figuring it out and puts me on hold..... where I'm disconnected. I call again..... new person. After going over everything again, she finds that yes this part does fit but it no longer comes with the fan and motor and then was very helpful in trying to figure out what parts I needed to attach the fan and motor. I'm still not sure what's going on. I need to call back and place the order but I don't agree that I should pay an extra $117.16 for parts that I was promised were on it in the first place. I would like to say that everyone was friendly and kind.
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Marge
April 29, 2019
The part comes up with different numbers or same number and a c instead of a. Help!
For model number RF18HFENBBC
Hello Marge, Thank you for contacting us. I have researched the model you have provided and have found the part you are looking for is PartSelect Number PS4176477. Thank you for your inquiry, good luck with this repair!
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Rita
September 17, 2021
Part 10 in the diagram shows middle clips to attach my shelf’s but no handle like shelves on the side as mine does. How will my shelves attach.
For model number Rf18hfenbbc
Hello Rita, Thank you for your inquiry. We have researched your model and the shelves would attach to the sides with the rails, part# PS4145529 and PS4176438. Hope this helps.
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Leandro
July 27, 2023
Good afternoon. Why is not cooling on top side it have ice. And how do I take off the evaporador cover tanks.
For model number RF217ACRS
Hi Leandro, thank you for reaching out. Based on our understanding of the issue, we would suggest you check the defrost thermostat, part number PS4140510, as it is the most likely cause of this issue. To remove the evaporator cover, first take out all the shelves. Unthread all the screws holding the cover in place. Insert a putty knife into the sides of the evaporator cover to unlock the locking tabs, and then take it out. We hope this information helps!
