KSCS25FKSS01 KitchenAid Refrigerator - Instructions

I ordered a new micro switch to do the repair. When I took face plate off the front of door two pieces of broken plastic fell out. Those pieces were part of what holds the switch in place, I need to order that part but I was able to use small tie wraps to hold switch in place and it has been working for a week now. The videos on this site are very helpful and gave me confidence to do the repair.

I had already removed the ice container & realized the very end of the auger (drum) was broken. I still don't know why this part is plastic. I ordered the auger drum on Monday & received the part Wednesday morning by Fedex. I then retrieved your repair video by Steve on-line and paused it as I duplicated each step. The process was really very easy (I even surprised myself). The unit now works as it did when new. To think I went for over a month and the repair was so simple and inexpensive. Thanks also to your customer service rep who put my mind at ease that this was the correct part (My auger was totally plastic & different from the one in the illustration). He said if my model number said this part would fit, then it would and it did.

I have some electronics background but your listed problems helped me narrow down the problem. I ordered the part, removed old part, installed new part (maybe 15 minutes total) and my icemaker started dumping the ice that was in the tray within 20 minutes and making more. That clunking sound of ice was music to me ears and wallet!! Thanks!!

I called a repair man out to see what the problem was because my husband just died and I didn't want to pay such high prices for a repair. He told me I needed a new motor for the ice maker and it would be a total of about 305.00. I couldn't believe the price. It cost me 59.99 for his diagnosis. I went to your web site and found the part and watched you installation video. I am 65 years old and I was able to install the new part in less than 15 min. The part was about 95.00. I saved 150.00 by doing it myself. I will always look on line before I have a repair man do a job. I may need them to diagnose the problem, but I will try myself before paying such outrageous fees.

Watched the trouble shooting & installation videos , checked to make sure water was getting to the door. I look'ed closely at the entire unit. Every thing seem'ed to be ok. I made a guess as to which part to order. The control motor or the thermostat. The control motor made more sense to me. I made the right guess. Works like new.

First I removed the top bracket cover screw with a 5/16" nut driver. placing it aside, I removed the three screws holding the top door hinge off using a 5/16" socket on a 1/4 drive to free the screws , then continued to remove them with the nut driver. placing them aside on top of the refrigerator. Then I lifted the door up and off the lower hinge and laid the door down on my kitchen counter. I removed the lower hinge piece from the lower bracket still on the fridge with a 5/16" nut driver and installed the new piece in its place and also applied a few dots of Vaseline on the lower hinge piece, I then removed the screw and lower bracket from the door and installed the new one and also applied some Vaseline on this piece also. I also took a rag that had been dipped in olive oil and rubbed the entire gasket surround the door to lubricate the gasket to keep it soft, then I reinstalled the door back onto its lower bracket, and then lined door back up correctly and reinstalled the top mounting bracket and screws then the cover, and then tested door. Door opens now with no noise and opens easier also.

Watched your video pull the door off switched parts and all done . Thanks to your web site it helped me diagnose and fix the problem

I followed directions to take off the front of the water and ice maker then I saw the switch but I found out the plastic piece that held it in place was broke. I didn't order a new piece I used my reliable super duper quick glue and put the broken pieces to geter then put switch in place. then volla I had the water running like it did before. Thank you for telling me how to get the front off. That was the life saver.

I couldn't figure out if the front plate would come off so getting access to the screw to unscrew it was problematic at first. I don't have whatever tool you need to get at that angle so I used an Allen wrench with a 6.5 mm socket to unscrew the screw and replace the clip. After figuring that combination out it went really fast.

I took the ice bin and crusher down to find the problem. I needed a new auger. I did a Google search for the part and found instructions for taking the crusher mechanism apart. This went smoothly until I went to put it back together. I had to follow the instructions in reverse which was really difficult. I advise folks to use their cell phone camera to take close up pictures of the dismantling process . Use these to help you put it back together. All in all, I was very pleased and plan to return when another need arises. John (retired x 2)

If you have to push your door to close it and it doesn't close on its own, this is your fix. These door cams are two plastic pieces on the bottom hinge, one on the door and one on the bracket that goes to the body, that engage like a gear with only a couple of teeth. They are supposed to have raised teeth that engage to ride the door to a closed position when it is nearly closed. They are plastic and are made to wear down. To change, empty the door, then at the top of the door (i.e., looking down from above) unscrew two bolts that go to the hinge. The door then lifts off the bottom bracket. Put the door on a soft surface and unscrew the bolt that holds this cam. You can re-use the bolt. There is another cam bolted to the bracket that stays attached to the fridge. Change both cams at the same time. Reverse the process to re-install the door. Your door will close like new for under $10, in maybe 15-30 minutes.

Shut off water to icemaker, unplugged frig, loosened top 2 screws on iccemaker, removed bottom screw, unplugged icemaker and removed from frig. new plug in was the same so didn't need to chan ge it. reversed steps to install, back in businees in less than 15 mins., making ice and no leaks!!!!!!!

It was a very easy process, with instruction every step

The disassembling and replacing the broken part went exactly as the directions.

Followed the example on the video and everything fit in place without any problems. Only issue is that on a double door fridge the freezer is rather narrow so there isn't much room to work making it was a bit difficult to access the mounting screws.