KAWS850GQ1 KitchenAid Washer - Instructions
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water leak around pump shaft seal
I unplugged unit and moved washer into room and turned off water supply and disconnected hoses. tipped washer back so I could access motor and pump -- pump is held in place with 2 spring clips. I removed inlet and outlet hoses from pump with my channel lock pliers. I then popped the spring clips holding the pump with a flat screwdriver.
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Dexter from Bishop, CA
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Difficulty Level:Easy
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Total Repair Time:15 - 30 mins
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Tools:Screw drivers
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Top would not agitate
I watched the video and everything went just as the video said. Took 25 minutes including the time it took to clean the agitator parts. I did not use the agitator grease recommended, but instead used Red N Tacky #2 multi-purpose grease. It has a 540 degree F drop point, Good for sliding surfaces, Stays in U-joints and resists wash out. I love this grease and you can use it on so many things.
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cindy from pompano beach, FL
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Difficulty Level:Really Easy
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Total Repair Time:15 - 30 mins
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Tools:Wrench set
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Cold water filled very slowly
Looked at the instructions on PartSelect - they were very accurate even though my model was slightly different than the one in the video. Took the screws off the top 2 sides, removed the 4 off the back. Then tilted the top part towards the rear of the machine. The next part was really described well - "tilt the cover of the machine back" - I did but I was glad that my son was holding the rear panel because you really disengage the cover from the rear panel and it is a little flimsy. Ater that, the removal of the old part and install of the new was very simple. I did mark the hot water hose so I knew which outlet to put it on. Once I put it back together and tightened down the hoses, it worked like new. GREAT instructions from PartSelect. THANK YOU!
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Matthew from Highlands Ranch, CO
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Difficulty Level:Easy
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Total Repair Time:15 - 30 mins
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Tools:Nutdriver, Pliers, Screw drivers
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Upper agitator not moving with lower
Removed the cap, used 7/16" socket with 10" extension to loosen the bolt. Removed entire agitator assembly together. Used needle nose pliers to remove cam. Separated upper agitator from lower. Replaced thrust washer. Placed new cam and dog ears in upper agitator and joined upper with lower agitator. Insert new o-ring around cam. Tightened bolt back into place, closed cap. Grabbed upper agitator and rotated back and forth ensuring dog ears were gripping. Kit came with all the parts needed, order grease if needed, I did not. This job took about 5 minutes to complete, diagrams in the box help if you can't remember the order of parts assembly.
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David from Houston, TX
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Difficulty Level:Really Easy
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Total Repair Time:Less than 15 mins
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Tools:Pliers, Socket set
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Agitator worked poorly, turned both directions
Watched 2 U tube videos. Ordered parts, watched videos clips again. Spoke with a customer service rep. Washing as I type! :)
Parts Used:
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Freda from Bishop, CA
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Difficulty Level:A Bit Difficult
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Total Repair Time:30 - 60 mins
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Tools:Pliers, Socket set
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No hot water dispensing into drum.
Disconnect Power, then water supply and drain lines. Remove all hex head screws holding rear panel onto machine. Unsecure white plastic tab on bottom of rear panel by twisting and pushing through rear panel. Remove 2 screws securing control panel to top of machine. Swivel panel up, remove two gold colored (zinc flashed) steel clips that hold panel to machine. Rear panel should be mostly detached from the rest of machine, complete disassembly by pushing water dispensing manifold tabs through slots in rear panel and by removing electrical connections and water lines from faulty water inlet valve. Assemble new inlet valve, install in reverse of removal.
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John from Kittery, ME
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Difficulty Level:A Bit Difficult
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Total Repair Time:1- 2 hours
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Tools:Pliers, Screw drivers
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Would not agitate.
I made the repair as described in the video from partselect.com. The video was quite helpful. Very easy repair!!! Mike E. Greenfield, Indiana
Parts Used:
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michael from greenfield, IN
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Difficulty Level:Really Easy
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Total Repair Time:15 - 30 mins
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Tools:Socket set
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upper half of agitator not rotating for "rollover" of wash load, resulting in poor performance and damaged clothes trapped at th bottom.
popped off agitator cap, used socket, extension, and ratchet to remove retaining bolt, slid upper half of agitator off, inverted and slid cog retainer away from cogs, removed old worn cogs and replaced with new ones and reversed procedure.
Parts Used:
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David from Key West, FL
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Difficulty Level:Really Easy
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Total Repair Time:Less than 15 mins
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Tools:Socket set
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Washer would not spin or agitate
1) Unplugged power to the machine. 2)Disconnected the water inlet hoses and the drain hose. 3)Placed the washer on the front of the cabinet. 4) Moved the washer to an area large enough to allow it to be laid down and worked on. 5)Removed the sound deading panel from the bottom of the washer. 6)Disconnected the electrical plugs from the motor. 7)Disconnected the two hoses to the pump. 8)Removed the two strap retaining bolts from top of the motor. 9) Removed the two motor retaining straps. 10) Removed motor and pump assembly from the transmission. 11) Removed the broken drive coupler and replaced it with the new coupler. 12)Reassembed in reverse order. Wish I had seen the brake repair vidieo before this repair was done. It shows how to remove the trasmission and motor asembley as a unit.
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John from Idaho City, ID
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Difficulty Level:A Bit Difficult
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Total Repair Time:30 - 60 mins
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Tools:Pliers, Screw drivers, Socket set
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agitator was not agitating all the time it would skip
I took off the top of the agitator, next I took off a cap. I used a long 5/16 socket to take off the one bolt.The part that holds the clogs lifts out pop the two pieces apart, insert the new clogs and put back together.
Parts Used:
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Heather from Roy, UT
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Difficulty Level:Really Easy
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Total Repair Time:Less than 15 mins
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Tools:Socket set
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Screeching noise, would not drain at all.
Got on the PartSelect website and diagnosed the problem, purchased the replacement part, received the part in 2 days....very quick. I simply watched the "how to" video for the part, which was very easy to understand, and followed the instructions and was able to take out the old part (found it to be broken), replace it with the new part and fixed the washer. It took about 40 minutes, and everything works great. Easy, cheaper and faster than calling a repairman.
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Dave from Hermosa Beach, CA
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Difficulty Level:Easy
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Total Repair Time:30 - 60 mins
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Tools:Nutdriver, Screw drivers
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failure of agitation and spin, pump works
According to the video on your site with adaptation to the exact model. More time spent in removing/replacing the cover than any other part of the job
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Max from Redmond, WA
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Difficulty Level:Really Easy
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Total Repair Time:1- 2 hours
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Tools:Nutdriver, Screw drivers
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broken coupler between motor and transmission
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gregorio from suamico, WI
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Difficulty Level:Really Easy
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Total Repair Time:1- 2 hours
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Tools:Nutdriver, Pliers, Screw drivers, Socket set
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plastic part of coupling was broken
The new coupling parts are better made than the original parts. It was difficult to disassemble motor unit to get at the the old coupling, but once that was accomplished, the new coupling installed pretty easily. The machine is working fine now.
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Judith from Concrete, WA
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Difficulty Level:A Bit Difficult
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Total Repair Time:30 - 60 mins
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Tools:Pliers, Socket set, Wrench (Adjustable)
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drip of water inside tub
Shut off the water and disconnect the water Hoses Unscrewed the header from the back slide it forward take out the retaining clips with screwdriver, tilt cabinet forward and move it aside unscrew the inlet valve from the back frame of washer replace it with new one, bring cabinet back in place and just back track what you did from here on
Parts Used:
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John from Ramseur, NC
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Difficulty Level:Really Easy
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Total Repair Time:15 - 30 mins
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Tools:Pliers, Screw drivers
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