The secondary door switch is a simple on/off mechanism that stops the microwave from operating when the door is open (normally opened). The switch monitors the door latch position, and communicates w...
Unplug your microwave before attempting this repair. You will need to remove the grill, which is held into place by two screws at the top of the grill (open your microwave door before doing this). Rem...
We're sorry, but our Q&A experts are temporarily unavailable.
Please check back later if you still haven't found the answer you need.
4 questions answered by our experts.
Sort by:
< Prev
1
Next >
Search filter:
Clear Filter
Your search term must have 3 or more characters.
Keep searches simple. Use keywords, e.g. "leaking", "pump", "broken" or "fit".
Sorry, we couldn't find any existing answers that matched.Try using some different or simpler keywords, or submit your new question by using the "Ask a Question" button above!
Barry
December 11, 2019
My model was manufactured in 2003 when it is on for awhile it goes off and symbols come across the top also the time goes off
For model number JEM31SF001
Hello Barry, thank you for your question. That sounds like an issue with either the thermostats, or the control panel. We would recommend testing the thermostats. If they are fine, the issue would be with the control and that part has been discontinued. I hope this helps.
4 people found this helpful.
Was this helpful?
Thank you for voting!
Joann
March 7, 2020
Buzzing noise and no movement
For model number JEM31SF001
Hello JoAnn, thank you for your question. We would recommend testing the door switchesPartSelect Number: PS237422 , and PartSelect Number: PS237421 and the turn table motor PartSelect Number: PS237758 if the unit turns on but the tray doesn't turn. If the unit will not turn on, heat or turn the issue is probably the capacitor PartSelect Number: PS239120 or the mangetron PartSelect Number: PS239727. I hope this helps.
Was this helpful?
Thank you for voting!
Steve
October 31, 2022
fan will stay running when you close microwave door. if you press the "door open" several times the fan will shut off. there are a couple of sensors that could possibly be the problem. i do not want to spend a lot of money on something if it will not solve the problem. Thank you for your input
For model number JEM31SF001
Hello Steve, thank you for contacting us. The issue is probably related to the door switches, part number PS237422, and part number PS237421. The switches monitor the door latch position and communicate whether the door is open or closed to the electrical control board then the control board acts accordingly. Customer service is always available to help you place an order if you are having trouble doing so. Good luck with your repair.
Starting the microwave makes a loud noise and does not work.
Panel of the right including the clock is still working
For model number JEM31SF001
Hi Elaine, thank you for contacting us. It appears that your microwave may have a damaged magnetron, part number PS239727. We would recommend checking it to fix the issue. We hope this helps, good luck with the repair!
I ordered a microwave cooking tray from PartSelect; userfriendly site; and within two days, my part was delievered and easily installed. Thank you PartSelect!
Noted on partselect.com that someone else with this problem, found it to be secondary door switch. There are three door switches in this model, but online info noted that one of the three might feel "soft" (in my case, one switch clicked in a rather "jiggly" way, the other two were strong decisive clicks.) To access the door switches on
... Read more this model was the only difficult part. First use a torx bit to remove the two torx screws below the latches inside the microwave. This frees the latching part inside, that holds the door switches, which you will remove after you take off the control panel. The top grill has to come off before you can remove the door panel. Remove the screws above the grill, on the microwave top cover, The grill on this model is covered with a panel that moves out when it vents. After removing the two top screws, the covered grill vent slides left to remove. Be careful, as the sliding tabs are plastic. Wiggle and jiggle it, to slip it off. Below the removed grill, is a small metal grill with one screw in lower center. Remove that screw, and wiggle that out. You'll then see the one screw that holds on the control panel. Remove this screw, and lift the control panel up to remove. Again, go slowly and gently, as the bottom tabs holding the control panel in, are also plastic and easily broken. Lay the control panel on something, (I used the coffee maker) and pull out the wire bundles tucked on the left, that are attached to the latching panel. Wiggle the latching panel gently to lift it up off of it's plastic tabs and pull it out towards you, so you can see the three door switches. Each switch (part number WB24X829) has a little black switch on it. Feel each switch with either your finger, or a screwdriver to see which one doesn't "click" strongly. The weak one is the one you will replace. The door switches are fitted into a tab, and plugged into their wires. Remove the defective switch, pull out the wires, and replace it with the new switch, plugging back the wires, and slipping it back into it's plastic tabs. Then put everything back together in reverse order. The entire job took me fifteen minutes EXCEPT for figuring out how to slide off the upper grill, which I have told you. A repairman would have cost $150, the part was $18. AND, there's a good chance, the other two switches will get "used up" in the next year or so as well, so I'll be ready next time. Thank you, Partselect, why work all day, to make money, only to give it to somebody else, for fifteen minutes of work. All I needed was the knowledge.
