HSS25GFTAWW Hotpoint Refrigerator - Instructions

First had to diagnose the problem. From reading others stories, figured it would be the timer, thermostat or heater. First removed the back panel of the freezer. There are 3 screws at top that will need a phillips screw driver and 2 hexagon nuts at bottom. The defrost heater is at the very bottom. If the glass is black, it's burnt out. Got that clue from others. Had to shop for fresh produce and meats as the days went. Put towels at the bottom of freezer over the drain hole so it doesn't overflow while defrosting it the first time. There will be lots of water if the outside of the panel that covers the coils has a sheet of ice on it as well from the build up. Used hair dryer a couple of times every 2 days until the part arrived to avoid a big build up of ice again. Once the part arrived, instead of standing there and defrosting the coils, it was easier to empty the frigerator contents into a cooler. The freezer contents went into outside freezer, probably would be ok in cooler for a day. Unplug and let it defrost overnight. Had plenty of time to plan this because it took at least 5 days to receive the part. Unscrew the bracket, remove the plug-in from both ends of defrost heater/bracket assembly and lift out. Plug in new one, screw in place. You're done. Now hubby can have his coolers back and go fishing! Good as new. Fridge is 38-40 degrees and ice cubes are solid within a few hours. Darn, I won't be getting that French door fridge for awhile, I guess.

Replacing the main control board was not difficult. When I received the order confirmation from partselect.com they included a link to their repairman video for the part replacement. Unplug; unscrew the panel; unplug the wired connections from the old control board; do use pliers to squeeze the corner clips that hold the board in place and remove old board. Slide new board over the clips; plug in all the connectors (they each have different number of pins so you can't confuse them); replace the back cover and plug the refrigerator back in. Very quiet now; temperature controls work; freezer works and as an added bonus, the ice and water dispenser is also back in operation. I had thought it was a separate issue, but lo and behold, replacing the main control board fixed everything. Thank you partselect!

Had quite the time until I went back to the part center web page and down loaded the instruction on how to replace video then it was a piece of cake repair.

First, I had to remove the freezer drawer front. This is 8 large phillips head screws. then remove the plastic cover over the drawer slides. to do this, remove the white center screw from the slide near where it attaches to the drawer front. then the plastic cover will slide off pushing to the rear of the slide. take off the slides from the freezer walls by removing the phillips screws and pulling them towards you. They have tabs/slots in the rear. remove the center tray support and support bars, too. the icemaker has to come out, that is just 2 phillips screws but you also have to disconnect the electrical connector. just squeeze the locking wings and rock/pull. a screw in the top center of the back panel comes out. Lift and pull the back panel out. The evaporator coil appears. The thermocouple is attached to the coil in the upper right. Cut that one's wires and take it out. Just cut back about an inch from the back of the thermocouple, there is not much slack. Seperate and strip the wires back about 3/8 inch. Do the same for the new thermocouple. I twisted the wires together and used a solder sleeve to join the wires. The sleeve is just a little plastic tube that has a ring of solder in it that melts with heat gun heat. You can join the wires using butt connectors or whatever method appeals to you. I just wound the extra wire and put a cable tie around it, there is plenty of hiding space in that area. Make sure the new thermocouple is contacting the coil firmly.At this point, for a test, I left everything apart, propped the drawer against the opening and plugged the fridge in. Note that the evaporator fan will not start spinning immediately! It will just sit there making little bumps like it wants to go. The temp in the coil has to get settled before the electronics in the refridge will tell the fan to spin. It takes maybe 20 minutes. Reassemble. Fridge and freezer work great. It does take several hours for all to get cold again.

I watched the installation video that described everything that needed to be done to install the part. It was helpful to know the the fork was installed with a left handed thread. I had to use a pipe wrench to break the grip of the fork to the shaft. It would not budge with a screw driver that was detailed in the video. The old motor had gotten water surrounding it and had ice frozen around it. This may have led to the motor failure, and I am not sure how the water leaked in around the motor. I assume the water came from the flow into the body of the ice maker.

I followed the instructions on the youtube video supplied with the shipping confirmation email. At 3:06 on the video, the repairman states, "next we have to depress a tab on each side at the top". This comment leads you to believe the tabs actually "depress". They do NOT! The tabs on my ice bucket are solid protrusions on the side of the front assembly. You must work the sides of the ice bucket away from them without bracking the bucket. "It's fairly snug in there" is a gross understatement!! Once I managed to remove the assembly, without breaking anything, the rest of the disassembly and reassembly was a breeze.

Followed the on line video. It was a piece of cake. Have also replaced a defrost heater using their video (at a different time). Also excellent. The new part came in a factory sealed bag. undamaged. Followed the very well done video on changing the auger...2hrs later was having a bourbon on the rocks. Thumbs Up.

Used putty knife to pry off frame from around dispensing unit. Pulled circuit board forward and unscrewed dispensing mechanism. located micro switch and replaced. Reinstalled dispensing unit, circuit board and frame.

it was every easy i follow the instructions and took of the old and put on the new and now my frig look very good inside like new. thanks partselect ms miles

Followed the video on line step by step and it went very well with no problems disassembling or installing the new part.

Extremely easy to find replacement on website. Delivered in 2 days. Cleaned up all the broken glass then placed new glass on shelf brackets. Very simple. Will go to Part Select for all future issues!

Replaced board, easy to diagnose and repair.

It was simple just applied some common sense to trouble shoot and remove the motor from the housing in the back of the freezer. Then reverse the order when replacing. The part arrived in 1.5 days from when I placed the order. Joshua

Upon inspection I discovered the Dispenser Crusher Cover was broken which allowed the ice to bypass the normal route. I went to your website and found a customer's testimony regarding a similar problem. It was titled "Noticed pieces of broken plastic in my ice cubes." I ordered a new Dispenser Crusher Cover, ran a copy of the testimony and waited for the part which came in within three days. I followed the instructions in the testimony and the problem was corrected in less than 30 minutes.

entered the part number in You Tube! A nice fella stepped through the process... It was EASY