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Models > HSS25GFPJWW > Instructions

HSS25GFPJWW Hotpoint Refrigerator - Instructions

All installation instructions for HSS25GFPJWW parts

These instructions have been submitted by other PartSelect customers and can help guide you through the refrigerator repair with useful information like difficulty of repair, length of repair, tools needed, and more.

All Instructions for the HSS25GFPJWW
46-60 of 1,609
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Getting ice but not water from the dispenser

  • Customer: Gary from North Salt Lake, UT
  • Difficulty: Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Screw drivers, Socket set
  • 52 of 72 people found this instruction helpful
On the web site I explained the problem and the solution was immediate. I went to the installation video and was instructed how to install the double outlet valve. It took about 10 minutes to take out the old part and install the new one. I didn't have water immediately so I viewed comments by others and learned that I may have a frozen line in the door. I tried thawing out the line and in about 3 hours and I had water. I figure I saved about $200.00 by doing it myself. Thank you partselect.com

Fan motor making noise due to broken fan blade

  • Customer: James from Gainesville, VA
  • Difficulty: Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Nutdriver
  • 54 of 79 people found this instruction helpful
1) Unplugged fridge and removed cover over light in freezer.
2)Removed screws holding cover over motor.
3) Removed screws on bracket holding motor in place.
4) Un plugged motor and used razor blade to cut grommet holding wires in place.
5) Plugged in new motor and routed wires through grommet. Then used zip ties to hold grommet together.
5) Re-attached motor bracket and installed new fan.
6) Reinstalled cover over motor.

Not cold & saw ice accumulated on freezer back panel

  • Customer: Eddie from Freeport, NY
  • Difficulty: Really Easy
  • Time to Complete: Less than 15 mins
  • Tools Required: Screw drivers
  • 45 of 57 people found this instruction helpful
-Disconnect the power supply wire& turn temp control inside refrigerator to 0!
-15 mins spent on remove (5 screws) the back panel inside freezer, melt ice then replace the heater (2 screws) on the bottom! Black wire on left & pink wire on the right! Make sure both end has good connection to the heater!

-30 mins to drain all water from the bottom (back side) of the refrigerator, suck & clean all dust & dirt from the front & back side!

-Set both temp control knots to 5 & put back all the food!

-If no ice build up on the panel after 10 days & then the repair is good!

Fridge smelled like something electronic was burning

  • Customer: BENJAMIN from LAKESIDE, CA
  • Difficulty: Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Nutdriver
  • 42 of 50 people found this instruction helpful
Removed the back cover of the fridge with it still pluged in. The next time the compressor tried to kick on, a small piece of black plastic next to the black tank caught fire, and then went out. I unpluged the fridge, unpluged the two wires feeding the black box. Then the box unpluged from the tank. I searched on the internet for the part using the model #. It ended up being a overload/ptc or relay. There was a smaller black box attached with I think is some sort of an overload. I unplugged the overload and it plugged right into the new relay I had overnighted. Although the new relay was white (not black) and the plug attachments were in different locations, it work great.

Ice door would not open far enough, ice would get stuck in chute

  • Customer: ERIC from MADISON, AL
  • Difficulty: A Bit Difficult
  • Time to Complete: 1- 2 hours
  • Tools Required: Nutdriver, Screw drivers
  • 66 of 125 people found this instruction helpful
First remove about 30 screws w/nutdriver that are hidden under door seal then inside of freezer door will come off. Second remove about 10 screws that hold dispenser assy to the inside of door, then support the unit with tape so you don't damage the wires that connect it. Third, pop touchpad loose, then remove three sets of wires plugged into the circuit board. Fourth, remove four screws that hold the ice chute and light assy. Fifth, now remove the 3 screws that hold solenoid. These three screws that hold the solenoid will be very rusty, you may want to replace these also. I went ahead and replaced all the related parts because they are so hard to get to. Also took the opportunity to clean in here with bleach to remove all the black mold and rust.
NOTE: when reassembling the inside of the freezer door to the outside of the door you must loosely attach the door on both sides in the middle first, then the top and bottom. Add some more screws on each side and tighten them all. Now you must check to be sure that the door is not racked. If the door is not sealed at the top or bottom, loosen the screws and twist the door a little and tighten screws and check door again for proper seal. Spent more time adjusting door to seal right than doing the actual repair.

ice maker tube would freeze up

  • Customer: Ed from Chesterfield, VA
  • Difficulty: Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Nutdriver
  • 40 of 48 people found this instruction helpful
installed new double water outlet and tube assembly and it fixed the promblem. I think the water valve was leaking by causing the tube to freeze up inside.

Ice maker wasn't pushing the ice out the door

  • Customer: Scarlett from Midlothian, TX
  • Difficulty: A Bit Difficult
  • Time to Complete: 30 - 60 mins
  • Tools Required: Pliers, Screw drivers
  • 35 of 35 people found this instruction helpful
My teenage daughter and myself (2 women!)completed this task with little issue! I first made sure to read others stories as not to repeat any issues they had. Just member the threads are backwards with taking the washer end off and everything will go easy. We are both kinda handy with repair items so if that describes you than you should be fine.

fridge side freezes some items

  • Customer: Anthony from Murfreesboro, TN
  • Difficulty: Really Easy
  • Time to Complete: Less than 15 mins
  • Tools Required: Screw drivers
  • 43 of 59 people found this instruction helpful
went to your website and viewed exploded view to find the sensor( there are two I just picked one to replace for now), pried the cover off carfully and pulled out the sensor. I snipped the wire in the middle leaving plenty to work with. I shortened the wire on the new piece, spliced the wires together and with some 3M rubberized, tape wrapped them up, replaced the sensor back into the cover and snapped in place.

The freezer was whining and growling like a baby

  • Customer: James from Madison, CT
  • Difficulty: A Bit Difficult
  • Time to Complete: 1- 2 hours
  • Tools Required: Nutdriver
  • 40 of 51 people found this instruction helpful
I replaced the motor that runs the fan in the freezer compartment. Had to remove a number of shields to get to the fan and then some wires and screws to get at the motor. It came with a plug with 4 wires in it and I was supposed to pull 2 wires out of the old plug and place them in the new plug. Long story short the pins would not extract from the plug and the wiring harness was molded in solid plastic, so I ended up cutting the 4 wires to the motor and splicing in the new one and taping them with electrical tape. So far no more moaning and the ice cream is still hard, so I think we nailed it.

Will not dispense water

  • Customer: Thomas from Leland, NC
  • Difficulty: Easy
  • Time to Complete: Less than 15 mins
  • Tools Required: Nutdriver, Wrench set
  • 40 of 51 people found this instruction helpful
The Top Filter Housing on this refrigerator contains some sort of Excess Flow Check Valve to prevent water flow if there is no filter installed. When the spring on this valve weakens over time, the valve closes unnecessarily with normal flow and chatters. This sounds like a woodpecker hammering on the side of your house and water flow is almost non-existant. You may have heard the same thing after you changed the filter if there was air in the system. The noise stops and you have normal water flow once the air is vented out of the filter. If you start hearing this noise unprovoked (filter has not been recently changed), the Top Filter Housing needs to be replaced. To replace this part, you will need a 1/4" and 5/16" nut drivers or sockets and two 1/2" open ended wrenches. You might also need plumber's putty. Shut off the water and have a bucket ready to drain the water into. Remove the lower cover from the back of the refrigerator. Disconnect the two hoses going to/from the top filter housing. One is connected to the main water line, the other is connected to the Water Fill Valve located in back of the refrigerator on the bottom left corner. Un-screw the cover plate from the back of the refrigerator and pull the plumbers putty out (can be re-used if still pliable). On the inside of the refrigerator, pull the plastic cap off the Top Filter Housing to expose the two screws holding it in place. Remove the two screws and pull out the Top Filter Housing with Tubing. Replacement is the reverse of what you just did. If the tubing is a little short, you will want to unbolt the Water Fill Valve from the refrigerator prior to re-connecting it to ensure a water tight connection.

Little or no cooling in refrigerator, compressor on 24hrs.

  • Customer: james from san diego, CA
  • Difficulty: Really Easy
  • Time to Complete: 1- 2 hours
  • Tools Required: Screw drivers, Socket set
  • 39 of 49 people found this instruction helpful
First, removed shelves and items in freezer.
Then, removed back panel using socket set and philips screwdriver which exposed iced over coils, then defrosted coils using hair dryer set on hot-high. This was the most time consuming part of repair-30 minutes. removed heater and bra's 2 screws and pulled electrical leads from both ends. Reconnected the two leads to new heater and bra, then reattached using 2 screws back onto coil frame. Cut thermostats 2 lead wires-one pink the other orange, reconnected leads from new thermostat with wire nuts, applied silicone to protect connections, then reattached onto coil frame. reattached back panel using socket set and philips screwdriver to re-attach bolts and philips screws, then cleaned any remaining water from the defrosting with dry towel. Attached freezer shelves, items and plugged in refrigerator freezer. Appliance works like it's brand new again.

Freezer Temp Warm

  • Customer: Richard from Chandler, AZ
  • Difficulty: A Bit Difficult
  • Time to Complete: More than 2 hours
  • Tools Required: Nutdriver, Pliers, Screw drivers
  • 36 of 41 people found this instruction helpful
Freezer would not defrost and ice would accumulate on the coils. After the GE repairman quoted me a price to defrost and repair it – which was ridiculous – I decided to tackle the problem myself. I am posting this comment as I found other comments very helpful with trouble shooting my problem. After reviewing other home owner repair comments I decided to first replace the upper sensor, thermostat and heater bracket assy. The longest task to do this was defrosting the coils. What a mess that turned out to be. The items were fairly easy to replace. The sensor and thermostat needed to be spliced and I used good techniques and sealed the splices with electrical tape. Defrost thru repair was about 3.5 hours. Unfortunately, this did not solve the problem and the temperature started rising after the coils froze over again. I decided to go one step further and replace the main board. One repair comment said that it is important to completely remove all of the frost before engaging the new main board – which made sense to me. The defrosting was easier and faster the second time as I plugged the drain below the coils, used hot water and then my shop wet vacuum to remove all the defrost water. Then I reversed the air flow to completely dry the coils. The main board installation instructions were fairly easy to follow. I took a picture with my camera just to ensure all the wires were installed properly. However, that was not necessary the plugs are unique and will only fit one way. The only problem was plugging in the power connector as it was in a different location on the board. With a little careful nudging it was successfully installed. Overall, a good experience and I am thankful for these repair comments by other!

Ice maker wouldn't work and the fan was making a clicking noise.

  • Customer: Debra from Keystone Heights, FL
  • Difficulty: Really Easy
  • Time to Complete: Less than 15 mins
  • Tools Required: Nutdriver
  • 34 of 37 people found this instruction helpful
First, I must say that I was told that the mother board might be the problem. I called my husband to tell him what I was told the problem might have been and how much the part was. A little expensive, but still cheaper than calling a repair man. He told me to order the less expensive part first to see if that fixed it. The fan motor. We hung up the phone and for kicks I scrolled down the page to see if it might give any more information on the part and what it controlled, etc. I don't usually read comments, but was amazed at the ones I read. The second comment on the page said that his refrigerator made a whooing sound like a ghost. Our Frig has done this since the day we bought it! He replaced the mother board and the "ghost" moved out! The third comment was that his refirg made a clicking noise and the ice maker doesn't work! I immediately called my husband back and told him I was ordering the part! It arrived the next day. So extremely easy to put in! I removed 3 screws from the cover, disconnected a couple of wires, a few plastic clips; pushed the new part on the clips rehooked the wires and put the cover back on. I bet it took less than 10 minutes! My husband thinks I'm a genius!! Thank you so much for all of your help!

Unit would not run.

  • Customer: Robert from Battle Creek, MI
  • Difficulty: Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Pliers, Screw drivers
  • 33 of 35 people found this instruction helpful
I found if I would put pressure on one connector on the board the unit would come on. So the board had a short. I ordered it, it came in 24 hours and I installed it and problem was solved.

Ice maker dispensed crushed ice but not cubes

  • Customer: James from Greenville, NC
  • Difficulty: Difficult
  • Time to Complete: More than 2 hours
  • Tools Required: Nutdriver, Screw drivers
  • 38 of 51 people found this instruction helpful
Removed the ice bin and maker, then removed cover from the rear that covered the solenoid that controls the dispensing mechanism. Replace solenoid. The tricky part here is that there is a styrofoam cover around the solenoid pin that needs to be superglued into place and oriented properly during replacement. All electrical feeds snap out neatly and are easily replaced. Reassemble ice dispenser and bin, and viola, your back in business.
All Instructions for the HSS25GFPJWW
46-60 of 1,609