Models > GSS20IETAWW > Instructions

GSS20IETAWW General Electric Refrigerator - Instructions

All installation instructions for GSS20IETAWW parts

These instructions have been submitted by other PartSelect customers and can help guide you through the refrigerator repair with useful information like difficulty of repair, length of repair, tools needed, and more.

All Instructions for the GSS20IETAWW
1,441-1,455 of 1,546
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Frost on back panel; freezer not cold

  • Customer: Ruey from Mountain View, CA
  • Difficulty: Really Easy
  • Time to Complete: 30 - 60 mins
  • Tools Required: Nutdriver, Screw drivers
  • 0 of 0 people found this instruction helpful
Ladies, you can do it!
I had the same frost buildup problem 3 years ago and had a GE technician repaired it. It cost me a grand total of $288 (parts $58)!! He mentioned the heater part tends to have problems. When the frost started to build up on the freezer, I dreaded for MONTHS for the prospect of $300 repair every few years, until the freezer gave up cooling, and I had to do something. How fortunate I found this website and their repair video! Here is what I did:
1. Find the model number and Order the parts (arrived the next day with regular shipping!!!)
2. Watch the repair video (again) and read instructions
3. Prep the refrigerator: Clean out the freezer (food and shelves) ; UNPLUG the power cord
4. Defrost: Put a bath mat on the floor in front of freezer; Use spatula to scrap off the thick frost on the back panel and into a bowl; Pour hot water on the remaining frost on the panel; COVER the drain hole with paper towel; Remove screws using screw driver and nutdriver; Remove back panel – at this point, I saw one Big ICE MESS behind the panel!!
5. De-icing: Remove paper towel over the drain hole; Use hair dryer on High to de-ice (this part took a long time due to the extent of icing)
6. Remove the old heater and replace with the new one according to the instructions
7. Reinstall the back panel and shelves; Plug in power. DONE!

Ice was building up on the back of the refrigerator but it wasn't cold

  • Customer: Earl from Landover, MD
  • Difficulty: Easy
  • Time to Complete: 1- 2 hours
  • Tools Required: Screw drivers, Socket set
  • 0 of 0 people found this instruction helpful
I took the back panel off just like in the video and replaced the defrosted heater just like in video. Which made it very easy would highly recommend this website. I imagine you saved me anywhere from $300-$1500. Thank you very much thanks thanks thanks.

freezer panel was icing up.Leaking water

  • Customer: Tim from Mayer, AZ
  • Difficulty: Really Easy
  • Time to Complete: Less than 15 mins
  • Tools Required: Nutdriver, Screw drivers
  • 0 of 0 people found this instruction helpful
Unplugged unit,removed shelves and freezer panel exposing defrost heater.upon examination,noticed tube in heater was black in color.It was a single element heater,Replacement was a dual type.Rerouted pink wire to right hand side as per instructions,keeping yellow jumper loop on left side plugged pink and blue wires in ,remounted heater and put everything back as it was,Plugged unit in and observed panel for next several hours.Panel is not icing now.Simple repair!

defrost heater burned out

  • Customer: lavern from collinsville, MS
  • Difficulty: Really Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Nutdriver, Screw drivers
  • 0 of 0 people found this instruction helpful
installed new defrost heater

Freezer temperature too high due to bad defroster

  • Customer: Alan from Fresh Meadows, NY
  • Difficulty: A Bit Difficult
  • Time to Complete: More than 2 hours
  • Tools Required: Nutdriver, Pliers, Screw drivers
  • 0 of 0 people found this instruction helpful
Watch all available videos and read numerous descriptions from others. Every appliance, even with the same model numbe, is not thesame, but all elements of internal construction were covered in different videos & instructions. What would have been straightforward and simple from the directions was made more difficult by the width of the freezer compartment and the ease of acces to the parts to be changed/repaired.

Refrigerator side to warm

  • Customer: Tommy from houston, MO
  • Difficulty: Really Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Nutdriver
  • 0 of 0 people found this instruction helpful
Very easy repair with great directions

Frezzer would frost up and refrigerator would get warm till I defrosted it

  • Customer: Richard from Hagerstown, MD
  • Difficulty: Really Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Screw drivers
  • 0 of 0 people found this instruction helpful
I unpluged frig..I took the light cover off.. took 2 screws out of back panel.. removed back panel.. took 2 screws out of the Defrost heater and removed it ... Mine was a single bulb heater so I moved the wire to right side and spliced the jumper wire to it and put the new double bulb defrost heater in and reinstalled back panel and light cover and turned back on

Ice Maker was not working, freezer not staying cold enough, refrigerator not staying cold, lots of ice build up on the cooling fins in the freezer and the refrigerator and the compressor was always running.

  • Customer: Paul from El Dorado Hills, CA
  • Difficulty: Easy
  • Time to Complete: 1- 2 hours
  • Tools Required: Pliers, Screw drivers, Socket set
  • 0 of 0 people found this instruction helpful
First of all, I was very surprised when the parts arrived the very ext day. Before removing anything, I had to defrost the refrigerator and freezer with hot water which took the most time. Removing the Defrost Thermostat was the hardest part due to its self locking mechanism and its tight location. Installation of the new one was a snap. Removal and installation of the Defrost Heater Harness was very easy. Instructions were simple and easy to follow. Now my refrigerator and freezer both work great.

Defrost heater burnt out.

  • Customer: Anthony from Jensen Beach, FL
  • Difficulty: Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Screw drivers, Socket set
  • 0 of 0 people found this instruction helpful
Followed the instruction as per the video on PartSelect website. Actually this was the second time the defrost heater harness kit was replaced by me. This time the kit was a double "bulb" instead of a singular one. Did not have to re-wire however.

Freezer section iceing-up on back wall and Fresh food section not getting cold

  • Customer: Brent from Brandon, MS
  • Difficulty: Really Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Screw drivers
  • 0 of 0 people found this instruction helpful
EASY install—I watched the video from your web site ( very helpful in knowing what to look at AND how to do!!!) ….
My refrigerator had a single heater and the ONLY heater to replace was a DUAL heater. No worries, after letting ice on coils defrost, I moved the RED wire( the refrigerator has 2 wires going to the heater--- RED and BLUE) across the top of the coils over to the Blue wire and “gently” pull a little slack (about 4 inches) to make the RED wire the same length as the BLUE….. no need to use the supplied wiring kit with the heater. After the wire was rerouted to the bottom—where the new heater is installed-- I connected the wires, installed the heater, put on cover and plugged the refrigerator back to power.
ALL-in-ALL, very EASY install.
The actual time to install the heater--- about 15 min. BUT to defrost the coils takes about 45 min.

Fridge Side Was Warm On Top And Freezer Was Very Cold And Frost Buidup On The Back Panel.

  • Customer: Brian from Bismarck, ND
  • Difficulty: Really Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Nutdriver, Pliers, Screw drivers
  • 0 of 0 people found this instruction helpful
I followed the video instructions on the website and it went just like the repairman showed. It was a great benefit to have this online guide. Thank you!

Defrost heater was burn out.

  • Customer: Emil from Gold Beach, OR
  • Difficulty: Really Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Screw drivers, Socket set
  • 0 of 0 people found this instruction helpful
I took out old part and I put new one.

refrigerator was not getting cold

  • Customer: travis from eubank, KY
  • Difficulty: Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Pliers, Screw drivers
  • 0 of 0 people found this instruction helpful
Pretty easy other than the tight space to work with..... I was replacing a single heater with a duel, so the space is a little weird to work with but it will fit. Just followed the video that was with the part :) thanks parts select , u guys saved me a lot of money

fridge side will not cool

  • Customer: Rajen from Sunrise, FL
  • Difficulty: Easy
  • Time to Complete: Less than 15 mins
  • Tools Required: Screw drivers
  • 0 of 0 people found this instruction helpful
heater was bad in freezer causing coils to get frozed solid replace heater with double unit

refrigerator side not cooling at all

  • Customer: edgar from mims, FL
  • Difficulty: Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Screw drivers
  • 0 of 0 people found this instruction helpful
All work is done in FREEZER compartment - food and racks must be removed; if rear of compartment is iced up,allow to defrost - DO NOT USE TOOLS to remove ice 1.UNPLUG from wall recptacle 2.Remove cover from light 3.Remove light bulb (as a precaution) 4.At the bottom of the rear panel locate the drain hole and cover it to keep screws out of it 5.At the top of the panel remove the two phillips head screws 6.Slide the ground wire off the edge of the panel 7.Carefully lift the panel straight up until the bottom just clears the plastic rails on the walls near the bottom of the compartment; turn the panel slightly to one side and remove it 8.Locate the defrost heater assy. on two brackets below the coils and remove the two phillips head screws to loosen it from the brackets NOTE: There are two types of assemblies - one wire on each end or both wires on one end; the replacement has both on one end (instructions are included with it - simple) 9.(my old assy. had a wire on each end)Unplug the Pink and Blue wires from the assy. 10.Carefully pull the wire that went to the LEFT side, up over the top of the coils and feed it down the RIGHT side next to the other wire 11.Plug the two wires into the right end of the new assy. 12.Place the assy. on the brackets and replace the screws 13.Replace the panel taking care not to pinch the wires AND making sure the ground clip is back in place 14.Replace the bulb and cover 15.PLUG the POWER CORD into the wall You may want to check your temperature settings My refrigerator had not worked right for three years. I "rigged" it so we could use it. Then I found this site. Now we have a "NEW" refrigerator.
All Instructions for the GSS20IETAWW
1,441-1,455 of 1,546