Models > GSS20IETAWW > Instructions

GSS20IETAWW General Electric Refrigerator - Instructions

All installation instructions for GSS20IETAWW parts

These instructions have been submitted by other PartSelect customers and can help guide you through the refrigerator repair with useful information like difficulty of repair, length of repair, tools needed, and more.

All Instructions for the GSS20IETAWW
1,441-1,455 of 1,527
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Ice was building up on the back of the refrigerator but it wasn't cold

  • Customer: Earl from Landover MD
  • Difficulty: Easy
  • Time to Complete: 1- 2 hours
  • Tools Required: Screw drivers, Socket set
  • 0 of 0 people found this instruction helpful
I took the back panel off just like in the video and replaced the defrosted heater just like in video. Which made it very easy would highly recommend this website. I imagine you saved me anywhere from $300-$1500. Thank you very much thanks thanks thanks.

freezer panel was icing up.Leaking water

  • Customer: Tim from Mayer AZ
  • Difficulty: Really easy
  • Time to Complete: Less than 15 mins
  • Tools Required: Nutdriver, Screw drivers
  • 0 of 0 people found this instruction helpful
Unplugged unit,removed shelves and freezer panel exposing defrost heater.upon examination,noticed tube in heater was black in color.It was a single element heater,Replacement was a dual type.Rerouted pink wire to right hand side as per instructions,keeping yellow jumper loop on left side plugged pink and blue wires in ,remounted heater and put everything back as it was,Plugged unit in and observed panel for next several hours.Panel is not icing now.Simple repair!

Frost on back panel; freezer not cold

  • Customer: Ruey from Mountain View CA
  • Difficulty: Really easy
  • Time to Complete: 30 - 60 mins
  • Tools Required: Nutdriver, Screw drivers
  • 0 of 0 people found this instruction helpful
Ladies, you can do it!
I had the same frost buildup problem 3 years ago and had a GE technician repaired it. It cost me a grand total of $288 (parts $58)!! He mentioned the heater part tends to have problems. When the frost started to build up on the freezer, I dreaded for MONTHS for the prospect of $300 repair every few years, until the freezer gave up cooling, and I had to do something. How fortunate I found this website and their repair video! Here is what I did:
1. Find the model number and Order the parts (arrived the next day with regular shipping!!!)
2. Watch the repair video (again) and read instructions
3. Prep the refrigerator: Clean out the freezer (food and shelves) ; UNPLUG the power cord
4. Defrost: Put a bath mat on the floor in front of freezer; Use spatula to scrap off the thick frost on the back panel and into a bowl; Pour hot water on the remaining frost on the panel; COVER the drain hole with paper towel; Remove screws using screw driver and nutdriver; Remove back panel – at this point, I saw one Big ICE MESS behind the panel!!
5. De-icing: Remove paper towel over the drain hole; Use hair dryer on High to de-ice (this part took a long time due to the extent of icing)
6. Remove the old heater and replace with the new one according to the instructions
7. Reinstall the back panel and shelves; Plug in power. DONE!

Defrost does not not work, refrigerator is too warm.

  • Customer: Henry from Herndon VA
  • Difficulty: Easy
  • Time to Complete: 30 - 60 mins
  • Tools Required: Nutdriver, Screw drivers
  • 0 of 0 people found this instruction helpful
I watched Video several times. Then I followed the steps shown on the video to replace the defrost heater. The biggest help is the video clip. It is much easier to follow than instructions printed on paper.

Freezer not defrosting/major ice build up/poor cooling

  • Customer: Jerry from Cerritos CA
  • Difficulty: Easy
  • Time to Complete: 30 - 60 mins
  • Tools Required: Nutdriver, Screw drivers
  • 0 of 0 people found this instruction helpful
Followed website video on heater. Part came with instructions and wire to make existing wire longer if needed. I replaced single defrost heater with double. Really easy, but I had taken the back panel off before. Splicing the wire was not necessary on my old GE side by side so no silicone sealant was needed as it warns you on the web site. Defrost thermostat was simple, just splice in new one (see video). This did not say to use sealant. Thermostat may have been good but for ten bucks it seemed wise to just replace it at the same time rather than do it again. I AM VERY IMPRESSED WITH THE ABILITY TO SEE A VIDEO ABOUT THE REPAIR BEFORE ORDERING PARTS AND DURING THE REPAIR.

The coils in the back of the freezer were periodically freezing over

  • Customer: Richard from Burlington NC
  • Difficulty: Easy
  • Time to Complete: 30 - 60 mins
  • Tools Required: Nutdriver
  • 0 of 0 people found this instruction helpful
I used the website diagnosis feature to figure out what to order. I really didn't need the thermostat but I didn't check closely enough to realize that. When I took the old heater element out, it was clearly burned out. I found a repair video on Youtube. Everything worked out well. So far so good.

refridgerator would not cool, yet had ice on inside back panel on freezer side

  • Customer: renee from bandera TX
  • Difficulty: Really easy
  • Time to Complete: 30 - 60 mins
  • Tools Required: Screw drivers
  • 0 of 0 people found this instruction helpful
it's a side by side ge fridge/freezer. When it quit freezing or keeping cool on fridge side we googled on line the make and what was wrong. Plenty of videos popped up on you tube. There were so many different items that suggested what was wrong that we just watched a view and quickly diagnosed the problem. It was so cool how the videos walked you thru testing and diagnosing. I then ordered the part being the heater and the thermostat coil. I ordered both just in case. Once I recieved the parts I took off the inside back panel on freezer side, exposing the coils which were iced over badly. I then unscrewed the heater at the bottom of coils and simply replaced it with the new. The only problem that I came across was the new part (heater) did look different that the one I took out. It was a doulbe instead of a single. I was a little worried about this. I went ahead and installed it using a screw driver. I then put back on panel by screwing it on with a elec screw gun. Plugged it in and wow, it worked. I was so happy. I just knew that this was either gonna cost a fortune to have someone come out or at the worst have to buy a new one. Very expensive! Instead, thanks to the videows and the ease of ordering then installing the part I spent about $32.00 Made me happy. I will definetly pass on this info and will use this process again should the need arise. We live out in the country which means just to have someone come out and look at it would have cost a $100 trip fee, plus parts and labor. Thanks again for the help and ease at solving a problem that could have resulted in a hardship for our family

Refrigerator & Freezer to warm,frost on back panel in freezer

  • Customer: STEVEN from SANTA FE NM
  • Difficulty: Really easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Nutdriver, Screw drivers
  • 0 of 0 people found this instruction helpful
Replaced Defrost Heater Harness.Very Easy.

Fresh food compartment not cooling enough

  • Customer: Francisco from Anaheim CA
  • Difficulty: Really easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Nutdriver
  • 0 of 0 people found this instruction helpful
Disconnected the refrigerator, unscrewed the coil cover (2 screws) used a hair dryer to defrost coil, replaced the defrost heater harness kit. Put cover back. Refrigerator up and running.

Coils were frosting up to the point the refrigerator would quit operating.

  • Customer: Alfred from Black River Falls WI
  • Difficulty: Easy
  • Time to Complete: 30 - 60 mins
  • Tools Required: Pliers, Socket set
  • 0 of 0 people found this instruction helpful
Took the inside back cover off and defrosted the coils. Cut off the old sensor and replaced and simply replaced the temperature sensor. Most difficult was reaching inside freezer to reattach the sensor wires as the opening is smaller than my shoulders.

Freezer and Refrigerator Would Not Cool Properly

  • Customer: Mark from Haymarket VA
  • Difficulty: Easy
  • Time to Complete: 30 - 60 mins
  • Tools Required: Nutdriver, Screw drivers
  • 0 of 0 people found this instruction helpful
Followed instructions and referred to online video. Problem was as described online with frost forming on panel at back of freezer and freezer and refrigerator not cooling properly. Side by side unit. Removed light at top of panel at back of freezer compartment, removed clip with wire. Had to remove slides for bottom drawer to remove back panel. 4 phillips head - no problem. Removed panel to access cooling element. Covered with ice and used hair dryer to melt ice. Had drain hole covered with duct tape and sopped up water from melted ice with towel. Removed old single element and noted burnt out heating light. Replaced with new double element. Took left side wire and moved to right side with other wire as was long enough and connected wires to contacts for heater. Reassembled freezer components and plugged back in. Works like a champ.

Our refridgerator wasn't cooling enough. The freezer kept frosting over

  • Customer: Lori from Spokane WA
  • Difficulty: Really easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Nutdriver, Screw drivers
  • 0 of 0 people found this instruction helpful
We replaced the defrost heater by just unscrewing a few screws, disconnecting two wires, reconnecting the new heater wires and we were done. I watched a youtube video on how to do it. It was so simple and we fixed our refidgerator for $32. I am so happy!! It couldn't have been easier. We contemplated buying a new fridge but then I decided to research it on line and found your company. You helped me diagnose the problem and figure out what part I needed. You saved us from spending way more than we needed to. Thanks so much!! I have been bragging to everyone that I fixed our fridge not my husband!!

Freezer stopped worknig, fridge side followed shortly after. Heavy frost on back wall.

  • Customer: Claudel from Brooklyn NY
  • Difficulty: Easy
  • Time to Complete: 1- 2 hours
  • Tools Required: Screw drivers, Socket set
  • 0 of 0 people found this instruction helpful
Followed online instructions from the website step by step and me and my wife were able to do this repair pretty easy. It didn't require two people, either she or I could have done it, but we both wanted to learn. This saved the cost of paying for a new fridge ($1,200.00) or having a repair company do it ($300 - $500) so for less than $75.00 we did the repair ourselves and have the extra added knowledge of knowing how to perform the repair in case another fridge (we have several) breaks. The thermostat (trickiest of the repair because of its location) probably wasn't necessary, but at $10.00 for the part, it didn't make sense to chance it only to have to place the order, wait for the order, then take apart the fridge again.

ice build up on freezer floor to the point it would be an inch thick and had to be chipped away every week

  • Customer: kenneth from richland MS
  • Difficulty: Really easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Pliers, Screw drivers
  • 0 of 0 people found this instruction helpful
replaced the items listed and cleaned the area and used hair dryer to defrost coils and cleaned drain line

Side by side refrigerator - the coils behind the freezer shield were freezing up with ice accumulating on them; the droster heater was not working; this also caused the freezer and refrigerator temperatures to rise and not keep the food frozen

  • Customer: Roanna from Davenport FL
  • Difficulty: Easy
  • Time to Complete: 30 - 60 mins
  • Tools Required: Screw drivers
  • 0 of 0 people found this instruction helpful
Repair was easy; Instructions: WATHC THE VIDEO; the parts select video was very accurate; I watched the video three times to make sure I was not missing anything and to compare the pix to my unit inner workings - pretty much the same; I had a single bulb unit and replaced it with a double bulb unit. My blue wire running along the left side was long enough to reach the unit on the right side so I did not to do any splicing. So far so good - 4 days running. I am an amateur and have never done anything like this at all...so if I could do this, anyone can! Good Luck!
All Instructions for the GSS20IETAWW
1,441-1,455 of 1,527