Models > GSS20IETAWW > Instructions

GSS20IETAWW General Electric Refrigerator - Instructions

All installation instructions for GSS20IETAWW parts

These instructions have been submitted by other PartSelect customers and can help guide you through the refrigerator repair with useful information like difficulty of repair, length of repair, tools needed, and more.

All Instructions for the GSS20IETAWW
1,441-1,455 of 1,546
Search Instructions
Keep searches simple, eg. "belt" or "pump". Need help?

ice maker was leaking water. Cubes were sticking inside tray.

  • Customer: Carl from Abilene, TX
  • Difficulty: Really Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Screw drivers
  • 0 of 0 people found this instruction helpful
Reviewed video which was very helpful. Loosened two philips head screws, lifted up ice maker, unpluged power suppy and reinstalled. One of the easiest replacements ever!!

Ice Maker not making ice

  • Customer: George from Katy, TX
  • Difficulty: Easy
  • Time to Complete: Less than 15 mins
  • Tools Required: Nutdriver
  • 0 of 0 people found this instruction helpful
The video on the GE site was great. Showed step by step instructions on how to remove the old ice maker and install the new one. Also helpful was the detail on the water chute which needed to be moved from the old ice make to the new one. Saved hundreds of dollars by not having to have a repairman do this work for me.

Cord

  • Customer: Laurie from Portland, ME
  • Difficulty: Really Easy
  • Time to Complete: Less than 15 mins
  • Tools Required: Screw drivers
  • 0 of 0 people found this instruction helpful
The adapter made the cord a bit long but other than that it was great!!!

my ice maker quit working

  • Customer: Verma Jean from Lincoln, CA
  • Difficulty: Easy
  • Time to Complete: Less than 15 mins
  • Tools Required: Socket set
  • 0 of 0 people found this instruction helpful
I watched the video from the link that was sent to me with the shipping notice. It was very easy to understand. I had no trouble at all. I'm 75 years old woman, however, and I can fix about anything. Don't be afraid to fix appliances yourself if you feel you have the knowledge.

Ice Maker stopped working

  • Customer: William from San Tan Valley, AZ
  • Difficulty: Really Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Nutdriver
  • 0 of 0 people found this instruction helpful
Took out one hex screw, disconnect electric couplings, pulled original ice maker out and found that the water supply line to the ice maker was frozen solid as well as the shute cup. Used hair dryer to thaw out the line and the cup reinstaled old ice maker and it worked fine. Did not have to use the new part at all at this time. Am keeping new part for future use.

Defrost Unit (Heater Element) in Freezer - Burnt out 2nd time

  • Customer: Tony from Las Angelas, CA
  • Difficulty: Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Screw drivers
  • 0 of 0 people found this instruction helpful
The repair was simple, thanks to PartSelect guiding me to get the right part ordered. But I'll get back to that later. First I unplugged the fridge... The hard part was getting the food out of the freezer as there was a lot of ice because of frozen condensation. Once the freezer was empty I removed the back panel with 4 screws and exposed the burnt out Defrost Unit (heater element). Before touching anything, I had to pour and spray warm water to melt the ice so I can access the screws to take them out and remove the broken part. After that it was easy, I replaced the unit attached the colored wires same as they were, waited a little while for the Frost to melt away, and reinstalled the cover panel with screws. I pushed back the fridge to its location and plugged it back in wall. 20 minutes later the fridge is operational and all is well. The whole thing cost me no more than $34. The first time this unit broke, I called GE to report the problem; they sent a technician to replace it; I spent over $400 for the same repair and more than a week without a ridge. PartSelect is a very efficient and successful operation, I will use them from now on, and their website is easy to maneuver around, precise on parts, explicit in schematics and the agents are friendly; GE is lucky to have them around for the consumers to repair their failed GE Appliances. Thank you, Tony -

Had bad frost buildup on the condenser coils

  • Customer: Reuben from Durham, NC
  • Difficulty: Easy
  • Time to Complete: 1- 2 hours
  • Tools Required: Nutdriver, Pliers, Screw drivers
  • 0 of 0 people found this instruction helpful
Remove the two screws at the top of the condenser cover and slide out the cover. The heater is at the bottom of the coil. Remove the two philips head screws and pull the heater off the tabs holding it in place. Unplug the wires and, in my case, reroute the blue wire from the left to the right. The blue wire didn't quite reach to the new location, so I used the included wire extension and compression wire nut to extend it. I wrapped the wire nut with electrical tape for a little added moisture protection and screwed the new unit in.

Frozen backpannel. Refrigerator works for 2 weeks

  • Customer: Luba from Stamford, CT
  • Difficulty: Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Screw drivers
  • 0 of 0 people found this instruction helpful
You can find all description on the Part Select. Video is very helpful. First customer lady was the most helpful with explanation where to find all information and gave us numbers of parts that can fix the problem. To open panel from freezer side not difficult. Just decide for yourself I can do it and Part select helps.

Warm fridge and freezer. Frost on rear freezer panel and behind panel.

  • Customer: Roshelle from Carson City, NV
  • Difficulty: Really Easy
  • Time to Complete: 30 - 60 mins
  • Tools Required: Screw drivers
  • 0 of 0 people found this instruction helpful
Removed the rear panel from the freezer (2 screws), defrosted the coils that were encased in ice, removed the old defrost heater, installed new defrost heater, and put rear freezer panel back in place.

Ice was building up on the back of the refrigerator but it wasn't cold

  • Customer: Earl from Landover, MD
  • Difficulty: Easy
  • Time to Complete: 1- 2 hours
  • Tools Required: Screw drivers, Socket set
  • 0 of 0 people found this instruction helpful
I took the back panel off just like in the video and replaced the defrosted heater just like in video. Which made it very easy would highly recommend this website. I imagine you saved me anywhere from $300-$1500. Thank you very much thanks thanks thanks.

Frost on back panel; freezer not cold

  • Customer: Ruey from Mountain View, CA
  • Difficulty: Really Easy
  • Time to Complete: 30 - 60 mins
  • Tools Required: Nutdriver, Screw drivers
  • 0 of 0 people found this instruction helpful
Ladies, you can do it!
I had the same frost buildup problem 3 years ago and had a GE technician repaired it. It cost me a grand total of $288 (parts $58)!! He mentioned the heater part tends to have problems. When the frost started to build up on the freezer, I dreaded for MONTHS for the prospect of $300 repair every few years, until the freezer gave up cooling, and I had to do something. How fortunate I found this website and their repair video! Here is what I did:
1. Find the model number and Order the parts (arrived the next day with regular shipping!!!)
2. Watch the repair video (again) and read instructions
3. Prep the refrigerator: Clean out the freezer (food and shelves) ; UNPLUG the power cord
4. Defrost: Put a bath mat on the floor in front of freezer; Use spatula to scrap off the thick frost on the back panel and into a bowl; Pour hot water on the remaining frost on the panel; COVER the drain hole with paper towel; Remove screws using screw driver and nutdriver; Remove back panel – at this point, I saw one Big ICE MESS behind the panel!!
5. De-icing: Remove paper towel over the drain hole; Use hair dryer on High to de-ice (this part took a long time due to the extent of icing)
6. Remove the old heater and replace with the new one according to the instructions
7. Reinstall the back panel and shelves; Plug in power. DONE!

freezer panel was icing up.Leaking water

  • Customer: Tim from Mayer, AZ
  • Difficulty: Really Easy
  • Time to Complete: Less than 15 mins
  • Tools Required: Nutdriver, Screw drivers
  • 0 of 0 people found this instruction helpful
Unplugged unit,removed shelves and freezer panel exposing defrost heater.upon examination,noticed tube in heater was black in color.It was a single element heater,Replacement was a dual type.Rerouted pink wire to right hand side as per instructions,keeping yellow jumper loop on left side plugged pink and blue wires in ,remounted heater and put everything back as it was,Plugged unit in and observed panel for next several hours.Panel is not icing now.Simple repair!

defrost heater burned out

  • Customer: lavern from collinsville, MS
  • Difficulty: Really Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Nutdriver, Screw drivers
  • 0 of 0 people found this instruction helpful
installed new defrost heater

Freezer temperature too high due to bad defroster

  • Customer: Alan from Fresh Meadows, NY
  • Difficulty: A Bit Difficult
  • Time to Complete: More than 2 hours
  • Tools Required: Nutdriver, Pliers, Screw drivers
  • 0 of 0 people found this instruction helpful
Watch all available videos and read numerous descriptions from others. Every appliance, even with the same model numbe, is not thesame, but all elements of internal construction were covered in different videos & instructions. What would have been straightforward and simple from the directions was made more difficult by the width of the freezer compartment and the ease of acces to the parts to be changed/repaired.

refrigerator side not cooling at all

  • Customer: edgar from mims, FL
  • Difficulty: Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Screw drivers
  • 0 of 0 people found this instruction helpful
All work is done in FREEZER compartment - food and racks must be removed; if rear of compartment is iced up,allow to defrost - DO NOT USE TOOLS to remove ice 1.UNPLUG from wall recptacle 2.Remove cover from light 3.Remove light bulb (as a precaution) 4.At the bottom of the rear panel locate the drain hole and cover it to keep screws out of it 5.At the top of the panel remove the two phillips head screws 6.Slide the ground wire off the edge of the panel 7.Carefully lift the panel straight up until the bottom just clears the plastic rails on the walls near the bottom of the compartment; turn the panel slightly to one side and remove it 8.Locate the defrost heater assy. on two brackets below the coils and remove the two phillips head screws to loosen it from the brackets NOTE: There are two types of assemblies - one wire on each end or both wires on one end; the replacement has both on one end (instructions are included with it - simple) 9.(my old assy. had a wire on each end)Unplug the Pink and Blue wires from the assy. 10.Carefully pull the wire that went to the LEFT side, up over the top of the coils and feed it down the RIGHT side next to the other wire 11.Plug the two wires into the right end of the new assy. 12.Place the assy. on the brackets and replace the screws 13.Replace the panel taking care not to pinch the wires AND making sure the ground clip is back in place 14.Replace the bulb and cover 15.PLUG the POWER CORD into the wall You may want to check your temperature settings My refrigerator had not worked right for three years. I "rigged" it so we could use it. Then I found this site. Now we have a "NEW" refrigerator.
All Instructions for the GSS20IETAWW
1,441-1,455 of 1,546