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Models > GSS20IEPJWW > Instructions

GSS20IEPJWW General Electric Refrigerator - Instructions

All installation instructions for GSS20IEPJWW parts

These instructions have been submitted by other PartSelect customers and can help guide you through the refrigerator repair with useful information like difficulty of repair, length of repair, tools needed, and more.

All Instructions for the GSS20IEPJWW
61-75 of 1,563
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ice despenser door would stick open and frost up to the point of of ice not coming out

  • Customer: joe from raleigh, NC
  • Difficulty: Easy
  • Time to Complete: Less than 15 mins
  • Tools Required: Screw drivers
  • 28 of 40 people found this instruction helpful
after finding the video describing the same problem, i gave it a shot. Major problem was figuring out how to take outside trim off of the ice/water dispenser. Everything i tried did not work like the videos i had seen. Looking thru some of the posted blogs i found another way to get behind the control panel without even taking off the trim piece. i pressed a 1/8th allen wrench into the two outer holes on the bottom of the control panel which released the panel to pull out from the bottom. after that it was simple to release the three plugs from the circuit board and remove the control panel. 4 phi lips screws later the ice chute comes straight out revealing the flapper door which is held in by 2 more screws. once that assembly is out the solenoid is held by three more screws. there was nothing difficult at all about this repair once the secret was out about the first step about the three holes (use only the outer two) in the bottom of the control panel

water & Ice disspenser quite working

  • Customer: Michael from Otsego, MN
  • Difficulty: Really Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Nutdriver, Pliers, Screw drivers
  • 25 of 32 people found this instruction helpful
first replace the solenoid behind the front display. than replace the mother board on the back side of the fridge due to a relay being burned out on it.

GE Wanted $300 + to come out and do the repair.

With partsselect and a little time I cut that cost in half.

Thank you,

Mike

Freezer Cold, Refrigerator Section Warm

  • Customer: CLIFFORD from SPRING CITY, PA
  • Difficulty: Easy
  • Time to Complete: 30 - 60 mins
  • Tools Required: Screw drivers, Socket set
  • 24 of 30 people found this instruction helpful
The problem with this model is usually a burned out heater assembly, when the freezer is still freezing, but the fresh food section is warm. To check, first disconnect power from refrigerator. Remove food and then shelves from freezer section. Remove the screws that hold the back freezer panel in place. Remove back panel and the coils will be exposed. If they are covered in ice the heater is most likely the problem. At the bottom of the coils below the heater assembly is a drain hole plug this hole with a rag. Place a large towel in bottom of freezer pan beneath the coils to catch the water. I do not recommend any method to melt the ice from the coils but a hair dryer, do not chip at the ice or you will most likely damage the coils. After you have defrosted the coils and removed all water from the unit, remove the two screws that hold the heater element in place, this element is directly below the coils. Look at the element, if it is burnt black, this is a tell tale sign it is bad. If that is the case it will need to be replaced. Remove the electrical wires located on te end of unit, the new unit will have instructions with it, reconnect the electrical wires per instructions, remount heater with the same mounting screws that held it in place. Be sure to remove rag from drain hole, replace back freezer panel with screws, replace shelves, and plug refrigerator back in. If your problem was a cold freezer section but a warm fresh food section this should fix your problem. In conclusion, this problem and the fix for it is indicative to these model's ge refrigerator's

This seems to be a design problem because I have to replace this part about every other year since we bought it. I tried to talk to GE but all they want to do is send a service man out to replace the part for about 100.00, But I do it for around 15.00. I just think they should find out why the rubbe

  • Customer: Jeff from Columbia City, IN
  • Difficulty: Really Easy
  • Time to Complete: Less than 15 mins
  • Tools Required: Screw drivers
  • 25 of 33 people found this instruction helpful
The repair is easy, just pop the grill off around the ice and water door, then there are 4 screwws to take out so the touch pad can be moved out of the way to unsnap the old door assm. and snap in the new one and wait about a year and a hald to order another one!!!!!

Freezer would not defrost correctly

  • Customer: Michael from Milton, FL
  • Difficulty: Really Easy
  • Time to Complete: Less than 15 mins
  • Tools Required: Pliers
  • 21 of 23 people found this instruction helpful
Took panel off back of inside of freezer section, took off old sensor from the evaporator, spliced new sensor into the existing wires, waterproofed spliced connections, snapped sensor back onto evaporator, then put panel back on the inside of the freezer. Really, it took only 10 minutes to fix. Now refrigerator defrosts like it used to, and temps have settled in at specified temps.

Ice & Ice Cream would melt and refreeze

  • Customer: Joe from Suffolk, VA
  • Difficulty: Really Easy
  • Time to Complete: 30 - 60 mins
  • Tools Required: Nutdriver, Pliers, Screw drivers
  • 20 of 21 people found this instruction helpful
Noticed the problem in November 2009. Replaced Hi Limit Sesor for Defrost thinking it was the freezor temperature sensor. Did not fix the problem. Replaced Motherboard. Did not fix the problem. Called Sears Repair. They mis-diagnosed the problem and told me it was the sealed system. I doubted them and sent them home. Replaced the correct freezer temperature sensor that connects to the motherboard. FIXED.
Removed a panel, cut two wires, soldered and insulated two wries, reinstalled panel.

Ice maker quit making ice

  • Customer: Jeffrey from Bluefield, WV
  • Difficulty: Really Easy
  • Time to Complete: 30 - 60 mins
  • Tools Required: Nutdriver
  • 23 of 31 people found this instruction helpful
the first thing i did was replace the water valve at the bottom of the refrigerator but that didn't work so then i spent more time researching the problem on your site and your diagnostic said to replace the ice maker so i ordered it, took the old one out, plugged the new one in and we had ice the next day.

Main circuit board wouldn't allow the compressor to come on

  • Customer: Leonard from Keller, TX
  • Difficulty: Really Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Nutdriver
  • 21 of 25 people found this instruction helpful
Removed old circuit board and replaced with new

Very high pitch whine. Not real loud but really annoying.

  • Customer: ronald from kissimmee, FL
  • Difficulty: A Bit Difficult
  • Time to Complete: 1- 2 hours
  • Tools Required: Nutdriver, Screw drivers
  • 20 of 22 people found this instruction helpful
First I hired a repairman and he said that it was in the unit and would not be worth the expense to fix.

I started to research on the net and this was one possible source. ( evaporator fan). I had to take it apart to verify it. Then put it back together to use until the part came.

The next time went much faster as I did not have to take near as many screws out to access the fan motor. Very Happy to have it working fine again as a new relacement would cost $1200. Thanks much. Ron

Freezer stopped working

  • Customer: Gerry from Hamilton, NJ
  • Difficulty: Really Easy
  • Time to Complete: 30 - 60 mins
  • Tools Required: Pliers, Screw drivers
  • 26 of 41 people found this instruction helpful
Came home in the morning and found that everything in the freezer was defrosted. The fridge and freezer were warm so I checked the web to see what the problem could be. After about 15 minutes I found what the two causes could be. Since the parts were so cheap, I decided to change both the defrost heater and thermastat. It's been about a week since I changed the parts and no problem.

Solenoid had become rusted/crank door wouldn't close

  • Customer: William M from Ft Myers, FL
  • Difficulty: A Bit Difficult
  • Time to Complete: 15 - 30 mins
  • Tools Required: Screw drivers
  • 24 of 35 people found this instruction helpful
First, had to use punch tool to pop out electronic face panel. Face unit still connnect via wires. Use painters tape to hold against refrig. Next, Remove ice/water dispenser and also tape to door. This will give you access to solenoid. Remove the 3 screws holding it in place and unplug fsolenoid from Face Panel. Screw new solenoid and place and connnect to Panel. Goood idea is to unplug regrig. while doing this and put a little WD-30 on shaft of solenoid. May want to order new screws, could be rusty, that hold solenoid in place. Sounds a bit complicated but not that bad a job. You'll save over$100 over GE's service.

Replace ice maker

  • Customer: Gary from Glendale, AZ
  • Difficulty: Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Screw drivers
  • 20 of 23 people found this instruction helpful
New ice maker only used 2 screws and the old one had 3. This was no problem. The old ice maker had already been removed. Just loosen the 3 screws and unplug the cord to ice maker. Only problem with ice maker was with the cord, which I had to use the supplied adapter. It was too long and in the way when reinstalling the ice bin. The ice bin had a small notch area on the bottom left. I used a plastic tie to bundle the cord into the notch. Carefully placed ice bin and no problem. The first part I received was damaged and was replaced 2 days later by a brand new part. Customer service charged for the replacement part but said they would credit my charge card within 2 to 3 weeks for the damaged part. Its been a week and if they follow thru like the said I woild give Part Select 5 Stars for service and Parts.

Freezer and Refrigerator both warm, frost buildup on freezer coil cover

  • Customer: James from Au Sable Forks, NY
  • Difficulty: A Bit Difficult
  • Time to Complete: 30 - 60 mins
  • Tools Required: Nutdriver, Screw drivers
  • 18 of 19 people found this instruction helpful
De-iced cover and removed two phillips head screws and two 1/4 " nutdriver screws to expose coil, defrost heater and defrost thermostat. Deiced the coil and surrounding area with a heat gun. Removed two screws that hold the defrost heater in place, disconnected the wires to the original heater. The original assy. was a single quartz and the new one was a double quartz. This required rerouting the left wire along with the right one, but was no problem as the wire was plenty long enough. Re-installed the assy. with the two screws. I replaced the defrost termination thermostat, even though it tested good, because I have had experience in that it would be the next to go, and not to in-convenience the owner in unloading the fridge a second time. The only difficult part was fitting into the freezer compartment. As usual, order by 3p.m. and shipping is the same day and is a real joy to use Partselect.com

Freezer Was Not Cold Enough To Keep Food Frozen Or Make Ice

  • Customer: MARCELLA from FAIRDALE, KY
  • Difficulty: A Bit Difficult
  • Time to Complete: More than 2 hours
  • Tools Required: Nutdriver, Screw drivers
  • 25 of 40 people found this instruction helpful
I am a single mom of two with limited funds. I had a repairman come out and find the problem and give an estimate. We were told that it was the evaporator fan motor and and the main control board. The repair would cost $400 and no guarantee. So I checked the cost of parts and it was $200 so for no guarantee I figured why not try it myself and possibly save $200. So I ordered the parts from partselect. Even though I paid the cheapest postage they arrived the next day. So from what I read and saw this would be a piece of cake. Well let me just say if the freezer section was gutted to begin with it might not have been that big of a deal. As it was getting to the top screws of the panel that covers the evaporator fan required the removal of the icemaker and all. I am not a tall woman nor am I a thin woman and fitting my body in that small freezer section was not easy. There were times that I had to have my teenagers reach a long arm in and hold a part up for me. After that I discovered that the fan I had purchased only had 4 wires. The one from my old fan had 6. I discovered that 2 of the wires went to some sort of sensor. Long story short I rigged it. I was able to remove the 2 prongs for the sensor and insert them into the empty holes on the new fan harness. It wasnt easy. I have limited tools too and I wont even get into how I did it. They did not fit the greatest so I used the electrical tape to cover the whole connection. I put the whole thing back together and debated on trying it without putting in the main board but I decided to trust the repairman this time and go for it. Getting to the main board was no big deal. But what disturbed me was the main board I held in my hands did not look exactly like the main board I was about to take out. I watched the video 3 times my how easy it looked. I then read the directions that came with it. It talked about removing a pin and cutting a wire. Well I about had a stroke worrying. I finally found the serial # on my frig and thankfully mine was not on the list. However the directions did still say something about if there wasnt a wire in pin 2 proceed to step 3. Well I had a wire in pin 2. So it was confusing. My serial # wasnt one of the models #'s given but I did have a wire in pin 2. I just took a chance and trusted the serial #'s and ignored the rest of it. I plugged the wires on the new board one at a time. Put the cover back on and prayed as I plugged it in. A soft purr began. It was running. The freezer was around 60 degrees. I put a room thermometer in to make sure it was going down. It kept going down. Around 3 hours after I finished there was a loud noise from the freezer. It had made ice something it had not done in months. I stayed awake most of the night watching and listening to it. It got down in the single digits I was afraid that maybe it would never shut off. It finally shut off as I was making the kids breakfast the next morning. Of course I was worried that it would not restart. So I opened the freezer and fanned in room air. It worked. Since then we have purchased no more dry ice or regular ice. We bought a tub of ice cream and more than one day of school lunch stuff at a time. Bottom line it works. Thanks to everyones post and to partselect for the video. I hope that I never have to do it again though.

the cheap plastic drawer holders broke!

  • Customer: MARYT from KISSIMMEE, FL
  • Difficulty: Really Easy
  • Time to Complete: Less than 15 mins
  • Tools Required: Screw drivers
  • 23 of 35 people found this instruction helpful
Not only were the parts delivered in 2 days....but a phillips head screw driver and matching up the new rails with the old ones turned out to be a super easy and fast repair!! A monkey could do this repair!! But now I noticed the left hand top drawer rail is cracked! It stinks that the quality of the original parts are so poor...but at least I'm saving some money doing it myself!!!
All Instructions for the GSS20IEPJWW
61-75 of 1,563