Models > GSS20IEPJWW > Instructions

GSS20IEPJWW General Electric Refrigerator - Instructions

All installation instructions for GSS20IEPJWW parts

These instructions have been submitted by other PartSelect customers and can help guide you through the refrigerator repair with useful information like difficulty of repair, length of repair, tools needed, and more.

All Instructions for the GSS20IEPJWW
46-60 of 1,475
Search Instructions
Keep searches simple, eg. "belt" or "pump". Need help?

The freezer was whining and growling like a baby

  • Customer: James from Madison CT
  • Difficulty: A Bit Difficult
  • Time to Complete: 1- 2 hours
  • Tools Required: Nutdriver
  • 22 of 23 people found this instruction helpful
I replaced the motor that runs the fan in the freezer compartment. Had to remove a number of shields to get to the fan and then some wires and screws to get at the motor. It came with a plug with 4 wires in it and I was supposed to pull 2 wires out of the old plug and place them in the new plug. Long story short the pins would not extract from the plug and the wiring harness was molded in solid plastic, so I ended up cutting the 4 wires to the motor and splicing in the new one and taping them with electrical tape. So far no more moaning and the ice cream is still hard, so I think we nailed it.

The partion between the tub and dispenser broke

  • Customer: Mark from Brandon MS
  • Difficulty: A Bit Difficult
  • Time to Complete: 15 - 30 mins
  • Tools Required: Screw drivers
  • 22 of 24 people found this instruction helpful
Once I got the correct part, (the expanded view of the icemaker is confusing as it shows the partition at the back of the diagram) I removed the ice dispenser from the tub by removing the screws and disengage the tabs holding the dispenser assembly in the tub. The most difficult step was getting the disenser disengaged from the tub. I used two kitchen knives to wedge between the walls of the tub. It was then easy to remove and replace the broken inside partition and reassemble the dispenser. Works like new.

Quit making ice.

  • Customer: Joe from Brentwood TN
  • Difficulty: Really easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Screw drivers
  • 22 of 25 people found this instruction helpful
There were not two screws as the instructions said. There was only one screw and I had to firmly pull it out after taking out the one screw. Then, to put the new one in, I had to line up two slots on two knob-like things and push it in firmly. Then screw the one screw in.

Other than the two-screw problem, it was easy.

fridge side freezes some items

  • Customer: Anthony from Murfreesboro TN
  • Difficulty: Really easy
  • Time to Complete: Less than 15 mins
  • Tools Required: Screw drivers
  • 23 of 28 people found this instruction helpful
went to your website and viewed exploded view to find the sensor( there are two I just picked one to replace for now), pried the cover off carfully and pulled out the sensor. I snipped the wire in the middle leaving plenty to work with. I shortened the wire on the new piece, spliced the wires together and with some 3M rubberized, tape wrapped them up, replaced the sensor back into the cover and snapped in place.

Ice maker wasn't pushing the ice out the door

  • Customer: Scarlett from Midlothian TX
  • Difficulty: A Bit Difficult
  • Time to Complete: 30 - 60 mins
  • Tools Required: Pliers, Screw drivers
  • 19 of 19 people found this instruction helpful
My teenage daughter and myself (2 women!)completed this task with little issue! I first made sure to read others stories as not to repeat any issues they had. Just member the threads are backwards with taking the washer end off and everything will go easy. We are both kinda handy with repair items so if that describes you than you should be fine.

Ice maker dispensed crushed ice but not cubes

  • Customer: James from Greenville NC
  • Difficulty: Difficult
  • Time to Complete: More than 2 hours
  • Tools Required: Nutdriver, Screw drivers
  • 22 of 29 people found this instruction helpful
Removed the ice bin and maker, then removed cover from the rear that covered the solenoid that controls the dispensing mechanism. Replace solenoid. The tricky part here is that there is a styrofoam cover around the solenoid pin that needs to be superglued into place and oriented properly during replacement. All electrical feeds snap out neatly and are easily replaced. Reassemble ice dispenser and bin, and viola, your back in business.

FREEZER COLD, REFRIGERATOR SECTION WARM

  • Customer: CLIFFORD from SPRING CITY PA
  • Difficulty: Easy
  • Time to Complete: 30 - 60 mins
  • Tools Required: Screw drivers, Socket set
  • 21 of 26 people found this instruction helpful
THE PROBLEM WITH THIS MODEL IS USUALLY A BURNED OUT HEATER ASSEMBLY, WHEN THE FREEZER IS STILL FREEZING, BUT THE FRESH FOOD SECTION IS WARM. TO CHECK, FIRST DISCONNECT POWER FROM REFRIGERATOR. REMOVE FOOD AND THEN SHELVES FROM FREEZER SECTION. REMOVE THE SCREWS THAT HOLD THE BACK FREEZER PANEL IN PLACE. REMOVE BACK PANEL AND THE COILS WILL BE EXPOSED. IF THEY ARE COVERED IN ICE THE HEATER IS MOST LIKELY THE PROBLEM. AT THE BOTTOM OF THE COILS BELOW THE HEATER ASSEMBLY IS A DRAIN HOLE PLUG THIS HOLE WITH A RAG. PLACE A LARGE TOWEL IN BOTTOM OF FREEZER PAN BENEATH THE COILS TO CATCH THE WATER. I DO NOT RECOMMEND ANY METHOD TO MELT THE ICE FROM THE COILS BUT A HAIR DRYER, DO NOT CHIP AT THE ICE OR YOU WILL MOST LIKELY DAMAGE THE COILS. AFTER YOU HAVE DEFROSTED THE COILS AND REMOVED ALL WATER FROM THE UNIT, REMOVE THE TWO SCREWS THAT HOLD THE HEATER ELEMENT IN PLACE, THIS ELEMENT IS DIRECTLY BELOW THE COILS. LOOK AT THE ELEMENT, IF IT IS BURNT BLACK, THIS IS A TELL TALE SIGN IT IS BAD. IF THAT IS THE CASE IT WILL NEED TO BE REPLACED. REMOVE THE ELECTRICAL WIRES LOCATED ON TE END OF UNIT, THE NEW UNIT WILL HAVE INSTRUCTIONS WITH IT, RECONNECT THE ELECTRICAL WIRES PER INSTRUCTIONS, REMOUNT HEATER WITH THE SAME MOUNTING SCREWS THAT HELD IT IN PLACE. BE SURE TO REMOVE RAG FROM DRAIN HOLE, REPLACE BACK FREEZER PANEL WITH SCREWS, REPLACE SHELVES, AND PLUG REFRIGERATOR BACK IN. IF YOUR PROBLEM WAS A COLD FREEZER SECTION BUT A WARM FRESH FOOD SECTION THIS SHOULD FIX YOUR PROBLEM. IN CONCLUSION, THIS PROBLEM AND THE FIX FOR IT IS INDICATIVE TO THESE MODEL'S GE REFRIGERATOR'S

Fan motor making noise due to broken fan blade

  • Customer: James from Gainesville VA
  • Difficulty: Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Nutdriver
  • 19 of 22 people found this instruction helpful
1) Unplugged fridge and removed cover over light in freezer.
2)Removed screws holding cover over motor.
3) Removed screws on bracket holding motor in place.
4) Un plugged motor and used razor blade to cut grommet holding wires in place.
5) Plugged in new motor and routed wires through grommet. Then used zip ties to hold grommet together.
5) Re-attached motor bracket and installed new fan.
6) Reinstalled cover over motor.

ice maker leaked water slowly and froze the cubes together

  • Customer: Steven from Cave Creek AZ
  • Difficulty: A Bit Difficult
  • Time to Complete: 1- 2 hours
  • Tools Required: Nutdriver, Pliers, Screw drivers, Socket set, Wrench set
  • 22 of 32 people found this instruction helpful
The replacement ice maker that GE supplies for my old refrigerator is a little different than the original. The electrical plug changed from a round plug to a square one. They include an adapter for it, but DON'T USE IT. There's not enough room for the bulky cord and connector. I got a much cleaner installation by taking apart the old and the new ice maker, and then splicing in the old connector into the new ice maker. You need to carefully unscrew a circuit board inside to wire it in, and it'll be more secure if you solider 3 wires instead of using crimp connectors. The instructions also tell you to use your old 'ice breaker', but it won't fit on the new ice maker. I just left the new ice maker's ice breaker on, and it seems to work perfect.

freezer cold / fridge warm

  • Customer: Mark from Mancos CO
  • Difficulty: Easy
  • Time to Complete: 30 - 60 mins
  • Tools Required: Screw drivers
  • 20 of 26 people found this instruction helpful
put fridge into test mode, failed One sensor. Took it out, Tested it, Ordered part also picked up splice kit from electric store spliced it truned on and good to go

This seems to be a design problem because I have to replace this part about every other year since we bought it. I tried to talk to GE but all they want to do is send a service man out to replace the part for about 100.00, But I do it for around 15.00. I just think they should find out why the rubbe

  • Customer: Jeff from Columbia City IN
  • Difficulty: Really easy
  • Time to Complete: Less than 15 mins
  • Tools Required: Screw drivers
  • 17 of 20 people found this instruction helpful
The repair is easy, just pop the grill off around the ice and water door, then there are 4 screwws to take out so the touch pad can be moved out of the way to unsnap the old door assm. and snap in the new one and wait about a year and a hald to order another one!!!!!

Recessed door on ice dispenser would stay open causing the freezer to frost up

  • Customer: Turcotte's Housing Service, In from Newmarket NH
  • Difficulty: Really easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Screw drivers
  • 16 of 18 people found this instruction helpful
I inserted the tip of a very small screwdriver from a eye glass repair kit into the three small holes under the panel near where the ice is dispensed. I never would have known about this simple procedure if it wasn't for the feedback you post from your parts cumtomers. Once I did this the front panel with the buttons on it poped off and it was just a matter of removing a few screws at that point. The wires from the new solenoid easily plugged into the board on the front panel. I would recommend changing the screws at the same time. The old one's worked but they were rusty. I feel the solenoid was my only problem but I changed all the parts in between the dispenser door and the solenoid just to be sure.

Freezer would not defrost correctly

  • Customer: Michael from Milton FL
  • Difficulty: Really easy
  • Time to Complete: Less than 15 mins
  • Tools Required: Pliers
  • 16 of 18 people found this instruction helpful
Took panel off back of inside of freezer section, took off old sensor from the evaporator, spliced new sensor into the existing wires, waterproofed spliced connections, snapped sensor back onto evaporator, then put panel back on the inside of the freezer. Really, it took only 10 minutes to fix. Now refrigerator defrosts like it used to, and temps have settled in at specified temps.

water & Ice disspenser quite working

  • Customer: Michael from Otsego MN
  • Difficulty: Really easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Nutdriver, Pliers, Screw drivers
  • 16 of 19 people found this instruction helpful
first replace the solenoid behind the front display. than replace the mother board on the back side of the fridge due to a relay being burned out on it.

GE Wanted $300 + to come out and do the repair.

With partsselect and a little time I cut that cost in half.

Thank you,

Mike

Pieces broke off Auger and Cover cracked.

  • Customer: Larry from Georgetown TX
  • Difficulty: A Bit Difficult
  • Time to Complete: 1- 2 hours
  • Tools Required: Screw drivers
  • 15 of 16 people found this instruction helpful
Remove and empty ice maker from freezer . Remove two screws from bottom to remove the front panel (cover bucket). Remove one screw which holds the deflector on top of the bucket.(tray which holds the ice curbs). Remove one screw that holds the clip that holds the wire actuator rod.

To remove the the ice crusher/dispenser mechanism from the bucket I used two table knives Spread one side of the bucket with one knofe and pry up with the other to get the retainer wedge free from the bucket side. Repeat on the other side. Once the retainer wedges are free the ice crusher/dispenser with the auger attached can be lifted free from the bucket.

With a spanner wrench remove the nylon nut from the shaft. NOTE: THIS IS A LEFT HAND NUT. Note the orientation and relationship of the crusher blades. They must be replaced properly for the system to crush ice and dispense cubes correctly. Remove blades and spacers from Auger.

Reassemble in reverse order. Be sure to get the actuator rod in place in the cam for the dispensor cover before sliding the crusher/dispenser mechanism totally in place. If not in the cam correctly the crusher/dispenser may have to be removed again.

Although a little difficult the first time the project is easily done by an adventourous handy person.
All Instructions for the GSS20IEPJWW
46-60 of 1,475