Models > GSS20IEPJWW > Instructions

GSS20IEPJWW General Electric Refrigerator - Instructions

All installation instructions for GSS20IEPJWW parts

These instructions have been submitted by other PartSelect customers and can help guide you through the refrigerator repair with useful information like difficulty of repair, length of repair, tools needed, and more.

All Instructions for the GSS20IEPJWW
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The partion between the tub and dispenser broke

  • Customer: Mark from Brandon MS
  • Difficulty: A Bit Difficult
  • Time to Complete: 15 - 30 mins
  • Tools Required: Screw drivers
  • 25 of 27 people found this instruction helpful
Once I got the correct part, (the expanded view of the icemaker is confusing as it shows the partition at the back of the diagram) I removed the ice dispenser from the tub by removing the screws and disengage the tabs holding the dispenser assembly in the tub. The most difficult step was getting the disenser disengaged from the tub. I used two kitchen knives to wedge between the walls of the tub. It was then easy to remove and replace the broken inside partition and reassemble the dispenser. Works like new.

No water or ice and a constant ticking sound from the control panel

  • Customer: john from waxahachie TX
  • Difficulty: Really easy
  • Time to Complete: Less than 15 mins
  • Tools Required: Nutdriver, Pliers
  • 26 of 30 people found this instruction helpful
Very easy repair to do. Read instruction sheet before starting! Unplug unit prior to removing panel cover.

Remove three hex head screws holding control panel cover in place and reveal the circuit board.

Remove all the wiring harnesses by gently pulling them from the sockets on the board. Do not pull the wires - make sure you pull on the plastic socket so that the wires aren't damaged. If plugs seem tight use needle nose pliers to gently wiggle them out. Remove earth (green) wire from spade connection on fridge chassis. The new board has a slightly different connection for the earth wire.(No spade connector - wire now has a ring connector that attaches between panel cover and fridge chassis using one of the hex head panel screws when the cover is replaced.

Using needle nose pliers locate four plastic mounting tabs holding the board in place and squeeze in the end of each tab whilst gently pulling the board off it. Repeat for all four tabs and remove old circuit board.

Making sure the new board is the right way round locate it on the plastic tabs and push gently until you hear the tabs click. Gently pull the circuit board to ensure it is locked in place.

Re-install all the wiring harnesses. Put a hex head screw through the cover panel and slip the earth wire ring over it and screw panel to chassis. Replace two remaining hex head screws and plug fridge back in.

Voila!! No more ticking sounds and a plentiful supply of ice and water!!

Icemaker would not dispense cubes or crushed ice

  • Customer: Jeffrey from Highlands Ranch CO
  • Difficulty: A Bit Difficult
  • Time to Complete: 15 - 30 mins
  • Tools Required: Nutdriver, Pliers
  • 24 of 25 people found this instruction helpful
Cause: Failed relays on main circuit board. Fix: Main circuit board replacement: Unplugged refrigerator. Removed 10 screws securing main circuit board metal cover (located on back of refrigerator) using a nutdriver. Disconnected 7 multi-pin electrical connectors from the circuit-board by firmly pulling each connector from the circuitboard sockets using a needlenose plyers. Depressed the small locking prong on each of the 4 plastic circuit board mounting pegs while pulling the board off the mounting pegs.
Pressed new board in place over mounting pegs. Re-plugged in all connectors (no confusion because each connector has unique pin counts). Replaced all mounting cover bolts, making sure to pin green ground wire to last bolt. Plugged in refrigerator. Done.
Note: I determined the main circuit board was bad by removing the auger motor assembly from the freezer and testing the auger motor harness power pins. AC voltage should jump when ice demand lever is pushed (while pressing the internal door light off switch). If no voltage jump, then auger motor relays on main circuit board have failed, indicating board replacement is needed.
Another check would be connecting an extension cord to the auger motor terminals and plugging it in. Motor should run. If it does, then motor is good and main circuit board is bad. If it doesn’t then auger motor is bad and needs replacement.

Fan motor making noise due to broken fan blade

  • Customer: James from Gainesville VA
  • Difficulty: Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Nutdriver
  • 25 of 28 people found this instruction helpful
1) Unplugged fridge and removed cover over light in freezer.
2)Removed screws holding cover over motor.
3) Removed screws on bracket holding motor in place.
4) Un plugged motor and used razor blade to cut grommet holding wires in place.
5) Plugged in new motor and routed wires through grommet. Then used zip ties to hold grommet together.
5) Re-attached motor bracket and installed new fan.
6) Reinstalled cover over motor.

fridge side freezes some items

  • Customer: Anthony from Murfreesboro TN
  • Difficulty: Really easy
  • Time to Complete: Less than 15 mins
  • Tools Required: Screw drivers
  • 24 of 29 people found this instruction helpful
went to your website and viewed exploded view to find the sensor( there are two I just picked one to replace for now), pried the cover off carfully and pulled out the sensor. I snipped the wire in the middle leaving plenty to work with. I shortened the wire on the new piece, spliced the wires together and with some 3M rubberized, tape wrapped them up, replaced the sensor back into the cover and snapped in place.

Quit making ice.

  • Customer: Joe from Brentwood TN
  • Difficulty: Really easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Screw drivers
  • 22 of 25 people found this instruction helpful
There were not two screws as the instructions said. There was only one screw and I had to firmly pull it out after taking out the one screw. Then, to put the new one in, I had to line up two slots on two knob-like things and push it in firmly. Then screw the one screw in.

Other than the two-screw problem, it was easy.

Ice maker wasn't pushing the ice out the door

  • Customer: Scarlett from Midlothian TX
  • Difficulty: A Bit Difficult
  • Time to Complete: 30 - 60 mins
  • Tools Required: Pliers, Screw drivers
  • 20 of 20 people found this instruction helpful
My teenage daughter and myself (2 women!)completed this task with little issue! I first made sure to read others stories as not to repeat any issues they had. Just member the threads are backwards with taking the washer end off and everything will go easy. We are both kinda handy with repair items so if that describes you than you should be fine.

Very high pitch whine. Not real loud but really annoying.

  • Customer: ronald from kissimmee FL
  • Difficulty: A Bit Difficult
  • Time to Complete: 1- 2 hours
  • Tools Required: Nutdriver, Screw drivers
  • 20 of 22 people found this instruction helpful
First I hired a repairman and he said that it was in the unit and would not be worth the expense to fix.

I started to research on the net and this was one possible source. ( evaporator fan). I had to take it apart to verify it. Then put it back together to use until the part came.

The next time went much faster as I did not have to take near as many screws out to access the fan motor. Very Happy to have it working fine again as a new relacement would cost $1200. Thanks much. Ron

Recessed door on ice dispenser would stay open causing the freezer to frost up

  • Customer: Turcotte's Housing Service, In from Newmarket NH
  • Difficulty: Really easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Screw drivers
  • 19 of 21 people found this instruction helpful
I inserted the tip of a very small screwdriver from a eye glass repair kit into the three small holes under the panel near where the ice is dispensed. I never would have known about this simple procedure if it wasn't for the feedback you post from your parts cumtomers. Once I did this the front panel with the buttons on it poped off and it was just a matter of removing a few screws at that point. The wires from the new solenoid easily plugged into the board on the front panel. I would recommend changing the screws at the same time. The old one's worked but they were rusty. I feel the solenoid was my only problem but I changed all the parts in between the dispenser door and the solenoid just to be sure.

FREEZER COLD, REFRIGERATOR SECTION WARM

  • Customer: CLIFFORD from SPRING CITY PA
  • Difficulty: Easy
  • Time to Complete: 30 - 60 mins
  • Tools Required: Screw drivers, Socket set
  • 21 of 27 people found this instruction helpful
THE PROBLEM WITH THIS MODEL IS USUALLY A BURNED OUT HEATER ASSEMBLY, WHEN THE FREEZER IS STILL FREEZING, BUT THE FRESH FOOD SECTION IS WARM. TO CHECK, FIRST DISCONNECT POWER FROM REFRIGERATOR. REMOVE FOOD AND THEN SHELVES FROM FREEZER SECTION. REMOVE THE SCREWS THAT HOLD THE BACK FREEZER PANEL IN PLACE. REMOVE BACK PANEL AND THE COILS WILL BE EXPOSED. IF THEY ARE COVERED IN ICE THE HEATER IS MOST LIKELY THE PROBLEM. AT THE BOTTOM OF THE COILS BELOW THE HEATER ASSEMBLY IS A DRAIN HOLE PLUG THIS HOLE WITH A RAG. PLACE A LARGE TOWEL IN BOTTOM OF FREEZER PAN BENEATH THE COILS TO CATCH THE WATER. I DO NOT RECOMMEND ANY METHOD TO MELT THE ICE FROM THE COILS BUT A HAIR DRYER, DO NOT CHIP AT THE ICE OR YOU WILL MOST LIKELY DAMAGE THE COILS. AFTER YOU HAVE DEFROSTED THE COILS AND REMOVED ALL WATER FROM THE UNIT, REMOVE THE TWO SCREWS THAT HOLD THE HEATER ELEMENT IN PLACE, THIS ELEMENT IS DIRECTLY BELOW THE COILS. LOOK AT THE ELEMENT, IF IT IS BURNT BLACK, THIS IS A TELL TALE SIGN IT IS BAD. IF THAT IS THE CASE IT WILL NEED TO BE REPLACED. REMOVE THE ELECTRICAL WIRES LOCATED ON TE END OF UNIT, THE NEW UNIT WILL HAVE INSTRUCTIONS WITH IT, RECONNECT THE ELECTRICAL WIRES PER INSTRUCTIONS, REMOUNT HEATER WITH THE SAME MOUNTING SCREWS THAT HELD IT IN PLACE. BE SURE TO REMOVE RAG FROM DRAIN HOLE, REPLACE BACK FREEZER PANEL WITH SCREWS, REPLACE SHELVES, AND PLUG REFRIGERATOR BACK IN. IF YOUR PROBLEM WAS A COLD FREEZER SECTION BUT A WARM FRESH FOOD SECTION THIS SHOULD FIX YOUR PROBLEM. IN CONCLUSION, THIS PROBLEM AND THE FIX FOR IT IS INDICATIVE TO THESE MODEL'S GE REFRIGERATOR'S

ice maker leaked water slowly and froze the cubes together

  • Customer: Steven from Cave Creek AZ
  • Difficulty: A Bit Difficult
  • Time to Complete: 1- 2 hours
  • Tools Required: Nutdriver, Pliers, Screw drivers, Socket set, Wrench set
  • 23 of 34 people found this instruction helpful
The replacement ice maker that GE supplies for my old refrigerator is a little different than the original. The electrical plug changed from a round plug to a square one. They include an adapter for it, but DON'T USE IT. There's not enough room for the bulky cord and connector. I got a much cleaner installation by taking apart the old and the new ice maker, and then splicing in the old connector into the new ice maker. You need to carefully unscrew a circuit board inside to wire it in, and it'll be more secure if you solider 3 wires instead of using crimp connectors. The instructions also tell you to use your old 'ice breaker', but it won't fit on the new ice maker. I just left the new ice maker's ice breaker on, and it seems to work perfect.

freezer cold / fridge warm

  • Customer: Mark from Mancos CO
  • Difficulty: Easy
  • Time to Complete: 30 - 60 mins
  • Tools Required: Screw drivers
  • 20 of 26 people found this instruction helpful
put fridge into test mode, failed One sensor. Took it out, Tested it, Ordered part also picked up splice kit from electric store spliced it truned on and good to go

Freezer stopped working

  • Customer: Gerry from Hamilton NJ
  • Difficulty: Really easy
  • Time to Complete: 30 - 60 mins
  • Tools Required: Pliers, Screw drivers
  • 23 of 36 people found this instruction helpful
Came home in the morning and found that everything in the freezer was defrosted. The fridge and freezer were warm so I checked the web to see what the problem could be. After about 15 minutes I found what the two causes could be. Since the parts were so cheap, I decided to change both the defrost heater and thermastat. It's been about a week since I changed the parts and no problem.

water & Ice disspenser quite working

  • Customer: Michael from Otsego MN
  • Difficulty: Really easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Nutdriver, Pliers, Screw drivers
  • 18 of 21 people found this instruction helpful
first replace the solenoid behind the front display. than replace the mother board on the back side of the fridge due to a relay being burned out on it.

GE Wanted $300 + to come out and do the repair.

With partsselect and a little time I cut that cost in half.

Thank you,

Mike

This seems to be a design problem because I have to replace this part about every other year since we bought it. I tried to talk to GE but all they want to do is send a service man out to replace the part for about 100.00, But I do it for around 15.00. I just think they should find out why the rubbe

  • Customer: Jeff from Columbia City IN
  • Difficulty: Really easy
  • Time to Complete: Less than 15 mins
  • Tools Required: Screw drivers
  • 18 of 21 people found this instruction helpful
The repair is easy, just pop the grill off around the ice and water door, then there are 4 screwws to take out so the touch pad can be moved out of the way to unsnap the old door assm. and snap in the new one and wait about a year and a hald to order another one!!!!!
All Instructions for the GSS20IEPJWW
46-60 of 1,544