Models > GSS20IEMBWW > Instructions

GSS20IEMBWW General Electric Refrigerator - Instructions

All installation instructions for GSS20IEMBWW parts

These instructions have been submitted by other PartSelect customers and can help guide you through the refrigerator repair with useful information like difficulty of repair, length of repair, tools needed, and more.

All Instructions for the GSS20IEMBWW
31-45 of 1,714
Search Instructions
Keep searches simple, eg. "belt" or "pump". Need help?

Drawer slide broke due to overloading with beer.

  • Customer: Ashley from Brandon MS
  • Difficulty: Really easy
  • Time to Complete: Less than 15 mins
  • Tools Required: Screw drivers
  • 46 of 48 people found this instruction helpful
First I took a beer out and opened it then took a sip. Then I went into my garage and searched for my Black and Decker power drill with a phililps head on it. Failure to locate a phillips head bit i took another sip of beer and took out one of those old fashion screw drivers. I went back into the kitchen and much to my dismay the fridge didnt fix itself. After another sip of beer I took the old slide out and took it to the outside garbage. On my way around the house my neighbor started to mock my home fix-it skills and his back yard became the new home for the broken slide. I put the new slide in, reinstalled the drawer, and filled it with beer.

refrigerator/freezer defrosting completely for no reason

  • Customer: John from Yucca Valley CA
  • Difficulty: Really easy
  • Time to Complete: Less than 15 mins
  • Tools Required: Screw drivers
  • 45 of 47 people found this instruction helpful
Unplugged refrigerator and used a screwdriver to remove access panel on rear of refrigerator to expose "mother board". Unplugged connectors (6 total) and using needle nose pliers released two retainers to remove mother board. Installed new mother board snapping it onto the two retainers and plugged the connectors onto the new mother board. Plugged refrigerator into outlet, refrigerator came back on, automatically reset it's temperature settings and has been working fine since. Total time, less than 15 minutes. Money saved, hundreds of dollars!

freezer defrost and then after some time would work.

  • Customer: anthony from burke VA
  • Difficulty: A Bit Difficult
  • Time to Complete: 1- 2 hours
  • Tools Required: Nutdriver, Pliers
  • 44 of 46 people found this instruction helpful
one repair man said I needed freon. sears repair man said my evaporators leaked. and should buy a new fridge. I installed the parts for less than $30.
dried the freezer compartment removed back panel and asst parts. removed screws from evaporator assy and replaced def therm. soldered leads/wing nuts. removed cover from sensor temp and again connected leads. working fine.

Plastic piece on front of ice bucket auger cracked an broke off

  • Customer: Gunars from Arlington TX
  • Difficulty: Really easy
  • Time to Complete: Less than 15 mins
  • Tools Required:
  • 47 of 58 people found this instruction helpful
I just pulled the old Ice bucket assembly out and replaced it with the new one. Couldn't get any easier.

Clicking noice from the motherboard

  • Customer: John from Greer SC
  • Difficulty: Really easy
  • Time to Complete: Less than 15 mins
  • Tools Required: Pliers, Screw drivers
  • 41 of 42 people found this instruction helpful
After advise from the expert, he was adamant the motherboard was the (via symptoms)problem. After receiving the replacement board (via FEDEX), I followed the easy to understand instructions. I did number the electrical plugs and mapped the connections on paper. The key to the rapid fix was to carefully read all of the instructions to verify which (if any) wires needed elimination, which in my case was none. I will definitely use this service in the future as the expense was affordable and after research, I estimate a savings between 55% to 60%.

ice stalactites were drooling out of the icemaker and gumming up the cubes in the receiving tray.

  • Customer: Gerald from Benicia CA
  • Difficulty: Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Nutdriver, Screw drivers
  • 41 of 44 people found this instruction helpful
I first shut off water flow to the fridge. Examination of the package (which was not exact in appearance to the original) demonstrated that the electrical connectors were well-insulated so I arrogantly and successfully proceded without disconnecting the power. My fridge is old enough that the model doesn't appear exactly on anyone's list so I wasn't alarmed that it took an extra 10 minutes or so to noodle out how to adapt the slightly different inlet cowling and electrical cord with extension, but the device is pretty simple.
Soon I loosened the two mounting screws with a nut driver, used a screwdriver to pry away the plastic snap-in housing over the electrical socket on the fridge inner wall and pulled away the electrical plug. The original water fill tube remained in its cavity, ready for re-use.
The new unit's mounting points matched the original screw locations perfectly, as did the fill cowling - which on the replacement icemaker has two possible attachment points. The new unit's electrical connector required an extension pigtail to adapt to my socket, but it was included in the package. The extra cable posed a minor cosmetic issue because it hangs in the collection basket a bit, but that will soon be remedied with a tie wrap.
After the water was restored and an anxious wait of a few hours, we had well-formed ice cubes that weren't all stuck together and the stalactites haven't reappeared.

Bad Ice Auger Motor

  • Customer: Mark A. from Port Byron IL
  • Difficulty: A Bit Difficult
  • Time to Complete: More than 2 hours
  • Tools Required: Nutdriver, Pliers
  • 40 of 47 people found this instruction helpful
Things I learned...remove only the two far left screws and one far right screw from the ice auger motor mounting plate. Disconnect both wiring harness connectors. With the assembly removed from the freezer, you'll need to get the motor seperated from the drive mechanism (fork). This was the most difficult part of the repair. The reason is that the fork (which is reverse threaded) cannot be unthreaded independantly of the motor shaft (ie. they both turn together). Locking pliers on the shaft only stripped metal from the shaft and did not supply enough torque to remove the fork. The way I finally did it was to take the old motor partially apart, then lock the gear case (keeping the shaft from rotating) with the motor's own splined internal rotor shaft. Once I finally got the fork apart from the motor shaft, swapping out motors was simple. You'll need to put the old plastic glove on the new motor to keep it dry. Also, the replacement motor I got from partselect.com did not come with threaded mounting bolt holes. Therefore, I had to use slightly larger self tapping screws I got from the hardware store. I also used locking washers as the assembly is subject to vibration.

ice and water would not dispense at door

  • Customer: carl from vacaville CA
  • Difficulty: Really easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Screw drivers
  • 44 of 60 people found this instruction helpful
first I snapped out control face plate on outside of door. removed the screws for each part,and unplugged the wires at the connectors, replaced new parts and plugged in connectors to new circuit board.I decided to replace the board,switch and solenoid all at the same time, not knowing which part was bad.I have to say it was well worth it! it works better than when it was new!!!! It was a lot easier than I thought it was going to be.

Fridge and Freezer would no longer cool (coils iced over)

  • Customer: Erik from Chardon OH
  • Difficulty: Easy
  • Time to Complete: 1- 2 hours
  • Tools Required: Nutdriver, Screw drivers
  • 36 of 40 people found this instruction helpful
First I posted the symptoms on appliance repair forum. Within a very short amount of time, an expert responded with suggestions (that ended up being right on!) and links to How-to articles, diagrams, and the correct parts catalog. They diagnosed it as a failed defrost heater or a bad defrost thermostat that caused the heater to go bad.

I removed all the food from the freezer, removed the shelving and ice maker tray, then removed the back panel (nut driver). The coils were severely iced over. I let the coils defrost (didn't take long in the summer heat). The water from the melted ice completely saturated about two full size bath towels. DO NOT let the coils drain into the normal drain hole. Then I removed the defrost heater (2 screws) and the glass element was dark and cloudy like a burnt-out light bulb.

I placed my order on Parts Select with normal priority shipping. The defrost thermostat was listed as in-stock and the defrost heater was listed as "on order". Both parts arrived 4 days later. The thermostat was a genuine GE part and the heater was a universal aftermarket. My original was a single element heater and the replacement was dual element. The wiring was slightly different, but they included instructions on how to wire up the dual element. The heater wires had to be re-routed and extended (wire cutting, stripping, and crimping are required). The extra length of wire and the wire crimp connector were included with the replacement heater. I also (per the instructions) sealed the crimp connector with RTV sealant. After completing the wiring, I re-attached the heater using the 2 factory screws. Then I had to cut the thermostat wires and splice in using wire nuts (not included) and RTV to seal the connection (not included).

Then I re-attached the back panel using the factory screws and attached the grounding clamp. I installed the shelves and ice maker tray and started the unit. It has been running fine for two weeks now.

The overall repair experience was fantastic. This fridge is only 3 years old and has broken twice in the last year costing me over $500 in food (total for both failures). I also bought a chest freezer last year when the fridge failed the first time. That minimized my frozen food loss this year. The failure last summer was the controller board. I paid the GE technician to come out and fix that because I did not know about this website. I am an engineer and I much prefer the DIY approach, especially when they make it so easy on this website to diagnose and get the right parts.

My only complaints (and they are so minor that complaint might be too harsh of a word) are:
The repair was easy, but would have been significantly easier if they had supplied a direct replacement single element heater.
I wish they would have included the RTV sealant in the repair kit. I happened to have it, but I have to imagine that not everybody will and they won't know that they need it until they read the instructions.
The replacement dual element heater was slightly wider and thus a slightly tighter fit than the original equipment.
Lastly (and this really is no big deal). I got my "Order Shipped" e-mail 6 days after the parts had arrived.

Overall 2 thumbs up!

The evaporator fan motor stopped running, freezer was warmer than normal

  • Customer: David from Romeo MI
  • Difficulty: Really easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Nutdriver, Pliers
  • 36 of 40 people found this instruction helpful
First ,I placed all the frozen food from the freezer into the lower fridge compartment. Removed the main shelf. Removed the ice cube tray shelf. Removed the center plastic covers using a nut driver. Removed the complete inside back wall of the freezer to get access to the fan. Simply removed about 5 screws, and cut 3 tie straps that held the wiring in place. Unplugged the fan connector and removed fan with its brackets and placed them on the kitchen table. Then used the nut driver to remove 2 screws which hald the fan to its bracket. Simply pulled off the fan blades and pressed them onto the new motor. Mounted new motor onto the bracket. Reinstalled the fan assembly back into freezer. Reconnected the wiring and the fan began to run... BE CAREFUL NOT TO TOUCH THE FAN WITH YOUR FINGERS!
Finally replaced all the covers, panels, and shelf etc. and everything is once again nice and cold.

auger was not working

  • Customer: Marshall from Yuma AZ
  • Difficulty: Really easy
  • Time to Complete: Less than 15 mins
  • Tools Required:
  • 35 of 38 people found this instruction helpful
This happened once before. The plastic auger broke. I had a local repair store order the auger and then install it into the bucket. The cost was much more than I paid PartSelect for the entire assembly. What could be easier--pop the old one out and put in the new--for a cheaper price.

Freezer Temp Warm

  • Customer: Richard from Chandler AZ
  • Difficulty: A Bit Difficult
  • Time to Complete: More than 2 hours
  • Tools Required: Nutdriver, Pliers, Screw drivers
  • 33 of 35 people found this instruction helpful
Freezer would not defrost and ice would accumulate on the coils. After the GE repairman quoted me a price to defrost and repair it – which was ridiculous – I decided to tackle the problem myself. I am posting this comment as I found other comments very helpful with trouble shooting my problem. After reviewing other home owner repair comments I decided to first replace the upper sensor, thermostat and heater bracket assy. The longest task to do this was defrosting the coils. What a mess that turned out to be. The items were fairly easy to replace. The sensor and thermostat needed to be spliced and I used good techniques and sealed the splices with electrical tape. Defrost thru repair was about 3.5 hours. Unfortunately, this did not solve the problem and the temperature started rising after the coils froze over again. I decided to go one step further and replace the main board. One repair comment said that it is important to completely remove all of the frost before engaging the new main board – which made sense to me. The defrosting was easier and faster the second time as I plugged the drain below the coils, used hot water and then my shop wet vacuum to remove all the defrost water. Then I reversed the air flow to completely dry the coils. The main board installation instructions were fairly easy to follow. I took a picture with my camera just to ensure all the wires were installed properly. However, that was not necessary the plugs are unique and will only fit one way. The only problem was plugging in the power connector as it was in a different location on the board. With a little careful nudging it was successfully installed. Overall, a good experience and I am thankful for these repair comments by other!

ice maker tube would freeze up

  • Customer: Ed from Chesterfield VA
  • Difficulty: Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Nutdriver
  • 32 of 35 people found this instruction helpful
installed new double water outlet and tube assembly and it fixed the promblem. I think the water valve was leaking by causing the tube to freeze up inside.

broken ice maker part

  • Customer: Laura Beth from Mandeville LA
  • Difficulty: Really easy
  • Time to Complete: Less than 15 mins
  • Tools Required: Screw drivers
  • 32 of 35 people found this instruction helpful
used a screwdriver to remove screw and unplugged part. Plugged in new one and secured with a screw.
Simple

Replaced the cracked plastic ice auger

  • Customer: Michael from Greenbelt MD
  • Difficulty: Difficult
  • Time to Complete: More than 2 hours
  • Tools Required: Pliers, Screw drivers
  • 32 of 36 people found this instruction helpful
Removed the ice bucket assembly and attempted to dismantle and re-assemble it the same as new
after replacing the auger. I wish the part was shipped with replacement instructions because a simple job turned into a major headache for me because of the following:
1) I did not realize that the the nylon nut at the end of the auger rod assembly has a reverse thread. By the time I had it removed using vice-grip pliers and a bench vice.....the nut threads were stripped.
2) When removing the nylon washers, spacers, metal cutters from the old auger rod, I grabbed the entire grouping hoping to drop them on the new auger rod as a group. While doing so, the pieces slipped out of my hand and It was very difficult to find the correct order of configuration even with the on-line parts photo. I would recommend that you number each part before removing them from the rod because there is only 1 way all of these pieces can be re-assembled to work as designed.
All Instructions for the GSS20IEMBWW
31-45 of 1,714