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GS2728EEDW Maytag Refrigerator - Instructions

All Instructions for the GS2728EEDW
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The Bearing Cup Assembly was broken and ice would jamb against it during the ice making cycle.
I removed the ice maker from the refrigerator, by removing one screw on the underside bracket and loosening the two screws at the top side, then lifting the ice maker off the loosened screws. I then unplugged the electrical harness that supplies power from the refrigerator to the ice maker. I then disassembled the ice maker by removing the front cover which is snapped in place, then removing two recessed screws at the front. I removed the broken part, I then reassembled the ice maker with the new part. I replaced the two recessed screws at the front and snapped on the cover. Then I reinstalled the ice maker in the refrigator by plugging in the harness, slipping the ice maker over the loosened screws in the refrigerator and replacing the screw that was removed from the underside bracket. Tightening all the screws completed the project.
Parts Used:
Water Fill Cup and Bearing
  • David from Chester, CA
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Nutdriver, Screw drivers
107 of 133 people found this instruction helpful.
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Ice maker and water dispenser would stick on. Would have to oprn door to stop flow of water or ice
I replaced the actuator switch and rubber pad with the switch actuator.
I had attempted to repair previously without replacing the pad but the problem continued. I put up with the problem for a long time waiting for the opportunity to get to the appliance parts store but their hours are hard to deal with and work myself. I was able to find the part easily with the on-line catalog and parts diagram and ordering was no hassle at all. Shipping was extremely fast.
I remove the front panel by removing the drip tray and the 2 screws at the bottom. Then gently lift up on the front cover assembly (careful with the connector to the circuit board at the top) it slides over 2 screw heads at the top. Remove all the screws that secure the dispenser to the fridge, one screw is hidden on the right side (as you face the front. Work the dispenser out and careful of the water tube coming from the top - it stays in place. The wire connector must be unplugged from the left side in order to remove the assembly and not actuate the dispenser while working (a good idea to unplug the fridge). A small phillips screw holds the switch in place and the actuator fits over with the slots fitting over lugs on the assembly. Reinstall as you removed - be careful to be sure all wires go back into the proper location and "tracks" to keep them out of the way and avoid pinching (if the actuator will not go back flush in its location check the wires to the switch).
Plug all wires bach in and don't forget the harness to the top of the circuit board on the front panel.
Plug back in and check your work.
Important to replace the actuator pad - its "elasticity" is the return mechanism for the switch actuator. Probably the issue I had after replacing the switch and still suffering the same problem.
Good Luck!
Parts Used:
Limit Switch - 2 Terminal Actuator Pad
  • David from Springdale, OH
  • Difficulty Level:
    Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Screw drivers
90 of 98 people found this instruction helpful.
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Refrigerator Filter needed replacing
Turn counter clockwise, following the remove arrow on the filter, until it stops. Wiggle and pull down on the filter until it comes off. Put date sticker on new filter to remember when it was replaced. Align the lines on the filter and push it up where the old one was and turn it clockwise until it stops, following the install arrow. Close the door and push both the light and lock button together to reset the replace filter light. Run the water through the door for a couple minutes to get all of the air out of the system. Very easy and quick. Most time spent flushing out the air.
Parts Used:
Water Filter
  • Bruce from Alfred Station, NY
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
92 of 104 people found this instruction helpful.
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No ice in ice trey
The easiest thing to do was pull the ice make off. After taking the 3 screws out of the wall of the freezer, take a screwdriver (flathead) and push on the tab for the electrical plug and wiggle the cord out. Then you can take 3 screws out for the main cover and another 2 screws on the next cover. There's the part, pop it out and replace holding pins and start the process of putting back together the opposite way you took it apart.
Parts Used:
Cycling thermostat
  • Wayne from Leesburg, FL
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Screw drivers, Socket set
78 of 100 people found this instruction helpful.
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leak from back of refrigerator where water line enters ice compartment
replaced old water fill tube for ice maker because it would clog with frozen water which would result in leaking from back of refrigerator where water line for ice maker entered refrigerator. Parts arrived faster than anticipated from parts select. New part was made differently (up-graded) so that water would not freeze. removed old fill tube and replaced with new. replaced water tubing and secured. leak is no longer present and I do not anticipate further issues from this problem. Thanks Parts Select
Parts Used:
Plastic Tubing CLIP Icemaker Fill Tube Water Hose Clamp
  • Michael from Tucson, AZ
  • Difficulty Level:
    Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Nutdriver, Screw drivers
63 of 100 people found this instruction helpful.
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while closing the door, the light switch fouled, resulting in the switch breaking
I used a flat screwdriver and released the lock tab on the bottom of the light switch, and pried the switch out, being careful to not damage the plastic around the mounting place of the switch, unplugged wiring from old switch, plugged in the new one and pushed the new switch into place. Job finished light switch now working.
Parts Used:
Door Switch
  • Kevin from Beckley, WV
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Screw drivers
59 of 88 people found this instruction helpful.
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ice maker did not make ice
The ice maker was not getting water. I hotwired the water valve by switching the connectors for the water dispenser and ice maker water valves and water flowed into the icemaker when the water dispenser lever was pushed. I wronly assumed the water valve was good. I removed the icemaker and determined that the gear motor was not getting power in the position the icemaker had stopped.In this position, the thermostat determines when the motor gets power so I replaced the thermostat. The icemaker still would not get water! As it turns out, the water solenoid was sticking due to a deteriorated rubber washer which let the solenoid plunger get too far out of the magnetic field. I replaced the water solenoid assy and all is well. Don't get fooled by hotwiring the valve. If it isn't getting water, the solenoid probably is the culprit.
Parts Used:
Cycling thermostat
  • DAVID from TINLEY PARK, IL
  • Difficulty Level:
    A Bit Difficult
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Nutdriver
47 of 61 people found this instruction helpful.
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shut off arm broke
open ice maker door, use mirror to view slot in front of ice maker, slip piece in place and done
Parts Used:
ARM-SHUT
  • Thomas from Va. Beach, VA
  • Difficulty Level:
    Easy
  • Total Repair Time:
    Less than 15 mins
52 of 76 people found this instruction helpful.
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Ice auger motor broke away from the ice enclosure
Quiet a simple repair. First I removed the ice maker bin and the plastic side panel on the right hand side. From there, I was able to remove the ICE ENCLOSURE . It unhooks. Next I removed the ICE DESPENSOR ENGAGEMENT YOKE. It has reverse threads so be careful. Next I removed the ICE AUGER MOTOR. Its located at the back of the ICE ENCLOSURE and held in place by 4 phillips screws. You also need to remove the SOLENOID YOKE ASSEMBLY which is located just to the left of the ICE AUGER MOTOR. It unscrews with 2 phillips screws. Next I reassembled the ICE AUGER MOTOR and SOLENOID YOKE ASSEMBLY to the new ICE ENCLOSURE. Then I reinstalled the ENGAGEMENT YOKE and snapped the unit back in place.
Parts Used:
Ice Bucket Support Enclosure
  • Thomas from Granite Bay, CA
  • Difficulty Level:
    Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Nutdriver, Screw drivers
28 of 30 people found this instruction helpful.
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Had to replace a hose connector at the base of my refrig/frreezer
Perhaps a helpful hint:

When aI received the hose adapter/connector, I inserted the 2 hose ends only to have water drip from the connection.
I used a utility knife to remove an inch from each side, then reinserted the hoses. That made the differnce. Dry as a bone.

LG
Parts Used:
Water Tube Connector/Union - 5/16 to 5/16
  • Leo from Salem, SC
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
43 of 76 people found this instruction helpful.
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Icemaker arm was broken
The tiny piece of plastic that holds the wire that shuts off the icemaker, broke early on with our fridge (after just a few months.) We superglued it, but last week it bit the dust for good.

Once I got this part, I removed the freezer door and trays, and pulled the icemaker out by removing 3 flathead screws and unplugging the cables. Laying in the freezer on the floor was a bit unconfortable, but not too bad.

Then I inspected the icemaker. There was no obvious way to remove the part without disassembling the front of the unit (where the motor is) to release the spindle and free the part, so I did that - 3 or 4 nuts was all that held it together. Once that was out, I removed the spindle, swapped out the part, and put it all back together and back in the freezer. Plugged it in and waited.

It took a while to start making ice. Like 5 hours. Now it's going pretty slow (much slower than before.) Haven't had time to look into it, but my suspicion is the rubber hose that feeds water into the icemaker is blocked with ice or kinked. In any case, we have ice now (but not a lot), and the unit shuts itself off properly. However, we went from having too much ice (thing never shut off) to too little (thing makes ice too slow), so I need to shoot for somewhere in the middle ;)
Parts Used:
Water Fill Cup and Bearing
  • Jason from Austin, TX
  • Difficulty Level:
    A Bit Difficult
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Nutdriver, Screw drivers
32 of 44 people found this instruction helpful.
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The drive ring broke which kept the bin from despensing ice.
First I removed the screws from the front of the ice bin which freed up the drive mechanism. I then removed the drice ring and replaced it with the part from Parts Select and then replaced the screws on the front. A very simple procedure.
The chill department door was an easy snap in replacement..

I would like to add that I was very pleased with Parts Select. Locating the parts I needed was very easy and I received them the next day. When The door first broke I was told I would have to replace
the whole assembly which I was not willing to do
at a quoted price of about $350.00. Needless to say I was very happy to locate Parts Select and was very pleased with everything. I have since told family and friends about Parts Select.
Parts Used:
Chill Department Door Ice Bin Drive Ring
  • Robert from Groveport, OH
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Screw drivers
24 of 27 people found this instruction helpful.
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Hollow Ice Cubes, Stuck Icemaker & no more cubes
We have a Reverse Osmosis water filter supplying the fridge, so the internal water filter only served to reduce the water pressure inside the unit. I installed the bypass plug by simply twisting and removing the internal water filter and then twisting the plug up into the same hole. Done in 5 min.
Longest part of this was clearing the top shelf to reach back there... Oh, and figuring out that this part exists and that it could help with the problems we were having with the unit. The water filter is relatively new, less than six months, but it still contributed to the problem enough to cause the failure.
[Thank you Partselect.com for having this web database set up that gets EXACTLY the right part!].

Now about the hollow cubes: Do a web search and you'll find a lot of discussion about it. This is specific to the Whirlpool (Maytag, and others) newer style front to back icemakers that create "half moon" shaped icecubes. For a Shop Manual to a web search for 4316835.pdf for this series.
No doubt my old unit's icemaker solenoid valve on the back isn't passing as much pressure as it did new, but by itself it isn't fatal just yet. You can tell if you are vulnerable to this if the water spigot on the front only delivers a very slow trickle of water; if it takes a l o n g t i m e to fill a glass.

But here is the rest of the story: There is a fundamental design flaw in the way the icemaker unit was created that makes it malfuntion if the water pressure is too low - they chose to put the thermocouple (TC) that senses the temperature of the freezing cube on the opposite end (front) of the water tray from the water fill tube which fills from the rear. This was probably a manufacturing trade off for simplicity of assembly and it saved them half a cent's worth of copper wiring and a couple of screws. And maybe a safty concern about wiring under an open water channel, but that is a lousy excuse; there are other solutions, and the power "harness" goes right by there within a couple of inches anyway...

There are a number of reasons for low pressure:
- Bad supply inlet valve, or not open all the way, crimped tubing
- Bad Frige icemaker solenoid valve
- Clogged internal water filter (even just a little)
- Frozen ice plug in the fill tube, in the very back top of the unit against the back (use a hair dryer to defrost)
- Etc. Do some more web research for more details.
Of course the icemaker timers do fail as well, so this discussion assumes the icemaker is still functioning as "normally" as it can, given its design limitations.

The interaction with water pressure (design flaw!) is this: if the unit doesn't get enough water due to low pressure, then the final cube position to fill doesn't get any water in it (the front one by the motor). This is the one that the TC is next to as well, so it cools of really quickly and the TC thinks the tray is completely frozen, when in fact it isn't. The TC fires the cycling motor which turns on the heater and then spins the ejector shaft which has tabs that push the half moon shaped cubes around and out. However, since the cubes weren't fully frozen, only their outer shell gets pushed out - the water in the middle drains out leaving a hollow cube set. That liquid water hits the cold ejector bars and some of it immediately freezes, making little stalactite fingers that catch on the tabs and side of the tray, thus jamming the ejector shaft and pausing the cycle in place indefinitely.
The net is that you get a few hollow cubes and then no more ice until you reach in and crack off the ice fingers so shaft tabs can pass and the motor can finsh the cycle and properly stop in its home position. You can also tell by checking whether the front cube location has water in it just after it fills by reaching around and dipping your finger in it. If it comes up dry, then you have this problem.
So, in my case, putting the bypass plug in increased my flow t
Parts Used:
Water Filter Bypass Plug
  • Jonathan from Scottsdale, AZ
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
23 of 27 people found this instruction helpful.
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Vegetables kept freezing regardless of temp setting.
I noticed that the thin plastic flap was missing. I squeezed the housing, unsnapped and pulled. INstalling the new part was just the reverse. No more frozen vegetables.
Parts Used:
Air Return Cover
  • John from Leominster, MA
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
21 of 28 people found this instruction helpful.
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Lower hinge (door closer) was worn out, so door wouldn't close on its own.
Simple. Removed all food and shelves from the door. Removed the top hinge, which allowed me to lift the door off the door closer. I layed it on the kitchen table on its front with the handle over the edge so it wouldn't cause a problem. Since I had it all apart I replaced both the top and bottom pieces of the door closer, and put a touch of grease on it. I then reassembled it in the reverse order. - The fountain spring and actuator pad were for a different problem with the fountain. It wouldn't shut off all the time because the actuator pad was getting stiff from time and use. I removed A/C power and turned off the water, then removed the front screws from the fountain cover. I then had easy access to the actuator pad, which only took a few minutes to replace. Careful when you pull the cover off, there are wires connected to it. Just don't forget to pull the plug out off the wall so you don't get killed!
Parts Used:
Actuator Pad Ice Chute Door Return Spring Natural Door Closer Lower Hinge Pin
  • Matt from Green Bay, WI
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Nutdriver, Screw drivers, Socket set
19 of 23 people found this instruction helpful.
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All Instructions for the GS2728EEDW
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