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Models > DW960UQB

DW960UQB Jenn-Air Dishwasher - Overview

Get Parts and Repair Help for DW960UQB

If you know the dishwasher repair part you need, you can browse the list of all parts on the DW960UQB, or you can search by name or part description. You can also find your part by where it is located on the DW960UQB by selecting a section below. If you’re not sure which part you need, you can narrow your search by selecting a common symptom and we’ll show you the repair parts most likely to fix your dishwasher. We’ve also included any installation videos we have for DW960UQB parts. Installation instructions provided by other do-it-yourselfers will help guide you through your repair.

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$10.46

Silverware Basket - Gray

This silverware basket is gray in color and measures 8 inches wide by 11-1/2 inches high by 12 inches deep. The silverware basket is used to hold small utensils such as forks, spoo...

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$51.55

Door Gasket

This dishwasher door gasket, or door seal, allows the dishwasher door to have an airtight seal when closing the door. No tools are required for this installation, simply remove the existing gasket and press the replacement gasket into the channel around the door. It is recommended to clean the channel while the gasket is removed. This part may need to be replaced if the existing one is cracked, broken, or hardened, possibly causing water to leak through the door while it is running. This part is sold individually, and is sourced from the original manufacturer.

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$5.44

Door Spring Linkage

The door spring retainer is used in dishwashers. It attaches and holds the door spring to the support frame. If your dishwashers door keeps crashing, or both the door and dish rack...

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$4.48

Dishrack Guide Rail Stop - gray

This is a rail stop for your dishwasher. No tools are required for this repair. it simply pops on and off the end of your slide rail when pressing the locking tab. This part is sold individually, so it is recommended to check the opposite rail stop on your dishwasher in case it needs to be replaced as well. The rail stop is located at the end of the upper slide rails which hold the upper dishrack in place. The rail stop prevents the upper rack from sliding completely off the slide rails. This part is gray in color and approximately 1.5 inches wide.

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$15.12

White Dishrack Roller - just over an inch in diameter

This upper dishwasher dishrack roller, also known as a dishrack wheel, allows you to roll the dishwasher rack easily on the support rails. If your dishwasher rack is disconnected o...

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$17.22

Inner Door Foam Insulation Strip

This genuine inner door foam insulation strip, sometimes known as bottom seal foam, is used to create a waterproof seal that helps prevent leaking from the door area of the dishwasher. The existing insulation strip may leave a sticky residue or leftover disintegrated strip that must be scraped off before installing the new strip. Residue can be scraped off with a putty knife. Be sure to remove all residue and clean surrounding areas of the dishwasher build. It is strongly recommended to check other sealant parts on the dishwasher door such as the door gasket and dispenser grommet to ensure the leaking issue is fully solved.

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$37.81

Door Switches and Holder Assembly

This part senses when the dishwasher door is closed so the cycle can start, and prevents it from starting if the door is not closed. If the dishwasher will not start or will not cl...

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$3.02

Hose Clamp

This hose clamp is used in a wide variety of household appliances. Most often it is found in washers, dishwashers, refrigerators, freezers, dehumidifiers, garbage disposals, or air conditioners. This clamp is used to securely attach a hose to another part of your appliance, which helps prevent leaks from those connections. Depending on the appliance, it can attach hoses to drain pumps, water inlet valves, pressure switches, and injector nozzles. We recommend you refer to model-specific diagrams for appropriate uses and exact placement. This hose clamp is made of metal, and is sold individually. To access and replace this part you will need a nut driver, pliers, and screwdrivers. Before you begin any repair work, make sure you have unplugged your appliance, and shut off the water supply if applicable.

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$3.91

Door Spring

The door spring puts tension on the dishwasher door though the hinge. This keeps it from falling or dropping abruptly when opening and closing. Please note: The spring for either s...

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$3.02

Screw

Sold individually. Lock washers are used with screws when vibration from an appliance may cause the screw to loosen. Lock washers are also used in the electrical components of an appliance to ensure an electrical connection is not lost.

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Search Instructions
Keep searches simple, eg. "belt" or "pump". Need help?

Water dripping from right corner of door

  • Customer: Tim from Ringgold, GA
  • Difficulty: Easy
  • Time to Complete: 30 - 60 mins
  • Tools Required: Nutdriver
  • 580 of 590 people found this instruction helpful
Took out about 7 torx screws to remove the inner door liner. Discovered evidence of leak coming from the sop dispenser latch, and noticed the grommet had turned soft and was torn. The grommet is only about 1" square. Used nut driver to remove two screws to remove latch assembly. Slipped old grommet off and put new one on, and reattached the latch. The foam s... read more

bottom rack needed replacing

  • Customer: Cheryl from South Burlington, VT
  • Difficulty: Really Easy
  • Time to Complete: Less than 15 mins
  • Tools Required:
  • 517 of 538 people found this instruction helpful
Just took it out of the box and slid it in.
Only problem I encountered, and I think it was due to the age of the dishwasher, was the newunit was not as deep as teh original rack. This will require a new method of loading dishes. Also, the new basket doesn't really fit well in the new rack.
Still cheaper than replacing a good cleaning dishwasher! read more

Rack roller broke

  • Customer: Kathy from Lombard, IL
  • Difficulty: Really Easy
  • Time to Complete: Less than 15 mins
  • Tools Required: Pliers
  • 488 of 489 people found this instruction helpful
I opened the end stop of the rack, replaced the roller, and put the end stop back on. I can't believe I paid the repairman the last time $125????? An he put in a regular screw that rusted and broke the roller. Took me 3 minutes! Thanks read more