Models > CVE3401B > Instructions

CVE3401B Jenn-Air Cooktop - Instructions

All installation instructions for CVE3401B parts

These instructions have been submitted by other PartSelect customers and can help guide you through the cooktop repair with useful information like difficulty of repair, length of repair, tools needed, and more.

All Instructions for the CVE3401B
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the left front burner burned out & none of the lights to show if a burner was hot would come on.

  • Customer: Richard from Fair oaks Ranch TX
  • Difficulty: A Bit Difficult
  • Time to Complete: 30 - 60 mins
  • Tools Required: Screw drivers, Socket set
  • 5 of 5 people found this instruction helpful
FIrst we found the power source ( this took us awhile) and cut the power at the fuse box. then we unplugged the cooktop and started to take out screws. It turned out the screw removal had nothing to do with the stove top coming out. We took the taping knife & pried it under a corner and lifted. the cook top was just sitting on the counter.
The hardest part of the whole job was holding the cook top because we did not disconnect the downdraft fan other than to pull the tape off the vent & fan. Now we could undo the rachet screws that held the glass top to the cook top & remove it.
Theburner was simply a matter of pulling connections loose & placing them on to the new one. The clips that hold the burner in place were removed w/ a screwdriver & replaced on to the new burner. Watch for the numbers on the burner underside to know where to reattache the clips. the unit that lights up to show that a burner is hot would not come off, but we managed to remove
the plastic part even though the clip screw would not loosen, and since it only had to float near by we used the unused wire included in the new part to hold it in place. Putting the unit back together was not too hard, but it took us a little while to get it all lined up. Be carefull of what ever you work on, the downdraft fan scratched up the counter top that we were working on. we started with cardboard under it & should have continued, we did not want to try & remove the fan. Then we put it back in the counter opening & plugged everything back in & to our amazement ( we are not handy people) it worked! the lights that had refused to work when one unit was burned out now worked on all four units. thank you partselect, we were able to do the repair with what you sent.

SMALL ELEMENT ON COUNTER TOP RANGE NOT HEATING.

  • Customer: Brian E from Waldorf MD
  • Difficulty: Easy
  • Time to Complete: 30 - 60 mins
  • Tools Required: Nutdriver, Screw drivers
  • 6 of 8 people found this instruction helpful
1. TURNED OFF POWER TO TROUBLE SHOOT THE COUNTER TOP RANGE ELEMENTS.
2.RAISED THE COUNTER TOP UP TO WORK ON IT AND SLID TWO EVENLY PLACED WOODEN SLATS UNDER THE BOTTOM OF THE HOUSFOR STABILITY SO IT WOULD NOT FALL BACKDOWN INTO THE COUNTER TOP CUT-OUT.
3. WITH A 1/4" NUT DRIVER REMOVED THE 10 HEX-HEAD SCREW THAT WERE HOLDING THE BLACK GLASS TOP IN PLACE, PULLED OFF THE 4 .CONTROL KNOBS AND CAREFULLY REMOVED THE GLASS COVER AND CAREFULLY SEET IT ASIDE IN A SAFE PLACE.
5. A VISUAL INSPECTION OF THE NON WORKING ELEMENT SHOWED THAT IT HAD A BURN OUT SPOT CAUSING IT NOT TO HEAT.
6. GOT THE MODEL NUMBER OF THE APPLIANCE AND CHECKED THE INTERNET FOR PARTS SUPPLIERS, CHOSE PARTS ELECT BECAUSE THEY HAD THE PART IN STOCK AND COULD OVERNIGHT IT FOR REINSTALLATION THE NEXT DAY, PART DID ARRIVE THE NEXT MORNING. A VISUAL INSPECTION SHOW THAT IT WAS THE CORRECT PART AND IT WOULD BE A LIKE FOR LIKE SWAP OUT.
7. PRIOR TO REPLACING THE ELEMENT CHECK TO SEE THAT THE ELECTRICAL POWER WAS STILL OFF AT THE CIRCUIT BREAKER, MADE A QUICK SKETCH OF THE WIRING AND IDENTIFIED THE WIRES SO THAT THEY WOULD BE RETERMINATED AT THE SAME POINTS.
8.USING THE NEEDLE NOSE PLIERS PULLED OFF THE 4 STAKE ON TERMINATIONS.
9. LIFTED OUT THE 6" FROM THE BODY OF THE UNIT , REMOVED THE 4 PHILLIPS SCREWS HOLDING PARTS WHAT WERE TO BE TRANSFERED ONTO THE NEW ELEMENT.
10. TRANSFERED PARTS ONTO THE NEW ELEMENT, REINSTALLED THE ELEMENT INTO THE BODY OF THE UNIT, REINSTALLED THE 4-STAKE-ON WIRES TO THERE APPROPRIATE TERMINALS AND VERIFIED WITH PREVIOUS WIRING SKETCH.
11. REINSTALLED THE GLASS TOP, 10 SCREW HOLDING IT IN PLACE AND THE 4-CONTROL KNOBS.
12 .TURNED MAIN POWER TO THE UNIT BACK ON AND TURNED ON THE REPLACED ELEMENT, IT WORK CORRECTLY, ALSO CHECKED THE OTHER 3 ELEMENTS TO MAKE SURE THAT THEY WERE WORKING CORRECTLY.
13. WHEN THE UNIT HAD COOLED, REMOVED THE WOODEN SLATS AND LOWERED THE COUNTER TOP BACK INTO ITS CUT-OUT MAKING SURE NOT TO DAMAGE THE GLASSTOP.
JOB COMPLETE.

fan knob appeared to be wrong part

  • Customer: Jean from Owings Mills MD
  • Difficulty: A Bit Difficult
  • Time to Complete: 15 - 30 mins
  • Tools Required: Pliers
  • 4 of 4 people found this instruction helpful
I couldn't figure out how to install the new fan knob because the D connection wasn't visible. I called the help line, and was connected to a very helpful person. She read some other reviews, and we determined that it is often necessary to remove additional parts of the previous knob before installing the new knob. I got a pair of pliers, and then had the nerve to really yank out the previous part remnants. The knob then attached with ease. I wouldn't have known what the problem was if I hadn't talked with this very helpful person.The key is--if you are installing the knob with the D connection, and you don't see a D receptacle in your old part, be brave and really exert force to pull the remaining pieces of the old knob.

Old burner knob cracked, super glue job failed

  • Customer: Thomas from El Granda CA
  • Difficulty: Difficult
  • Time to Complete: 15 - 30 mins
  • Tools Required:
  • 4 of 5 people found this instruction helpful
I found the manual for the cook top in the box where we keep all manuals for stuff we buy. Part Select popped right up on a Google search, & the part arrived via FedEx the next day. Visual inspection showed I had ordered the correct part. I tore open the plastic bag & press fitted the knob in place, & became a hero in my wife's estimation.

cook top was broke

  • Customer: Ed from Bellefontaine OH
  • Difficulty: A Bit Difficult
  • Time to Complete: 30 - 60 mins
  • Tools Required: Screw drivers, Socket set
  • 5 of 9 people found this instruction helpful
we removed the old cook top sixteen screws and four bolts was removed put the new top back on and put all the screws and bolts back in job done

Left front burner went out.

  • Customer: Donald from North Highlands CA
  • Difficulty: Really easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Nutdriver, Screw drivers
  • 4 of 6 people found this instruction helpful
Removed 8 screws of retainer holding glass top to box.. Pulled 5 knobs and glass top and set aside. Popped 2 retaining clips holding burner , removed them and transferred to new burner (#12 and #48 position). Used wide blade screwdriver to facilitate removing terminals from old burner and attached terminals to new burner.Popped retaining clips into crossbeam, put glass top on and 8 screws back into retainer. Works great.

burner/s could only be on off or high, nothing in between

  • Customer: Michael from West Hartford AL
  • Difficulty: Easy
  • Time to Complete: 30 - 60 mins
  • Tools Required: Nutdriver, Screw drivers
  • 3 of 4 people found this instruction helpful
First, disconnected downdraft fan from ductwork below stovetop. Pushing from below, was able to lift entire stovetop assembly up to expose nuts holding glass top to the underlying burner assembly. used 2 lengths of 2x4's under the whole stovetop assembly to hold it up while I worked. Unscrewed all hex nuts and 2 screws at top of downdraft opening and easily lifted glass top off, exposing elements below. Removed a few screws holding defective switch in place. I then moved one wire at a time from the old switch to the new switch. I actually followed directions of another partsect customer. His step by step directions for the wiring was invaluable. Worked perfectly. My wife and daughter are very impressed.

Dual Infinite Switch shorted out due to boil over on the cooktop.

  • Customer: Ronald from Beavercreek OH
  • Difficulty: Easy
  • Time to Complete: 30 - 60 mins
  • Tools Required: Nutdriver, Screw drivers
  • 5 of 10 people found this instruction helpful
I turned off the circuit breaker to the cooktop. I had to remove aluminum tape from the downdraft fan so it would disconnect from the exhaust duct. I noticed that I had a long enough electrical connection so I could just lift the cooktop up out of the opening and support it at the corners with shims. I removed all the knobs from the cooktop and then removed the 1/4" sheet metal screws that held the ceramic top to the base. My cooktop had a downdraft fan in the center which has 2 phillips head screws that at first I didn't see, but once I removed those, the ceramic top came off and exposed all the inner workings. I removed the 2 phillips screws holding the switch and then swapped each wire from the old switch to the new one. After that, it was just a matter of reversing the process to get everything back in working order.

broken fan knob assy

  • Customer: Elmo from Landrum SC
  • Difficulty: Easy
  • Time to Complete: Less than 15 mins
  • Tools Required: Pliers
  • 3 of 4 people found this instruction helpful
I used needlenose pliers to remove part left on shaft, regular pliers are too big. The original part had a metal insert so there was some rust and build-up on the shaft. I cleaned it with WD40. The new knob took a good bit of hand pressure to install.

Broken Knob

  • Customer: Joseph from Williamsburg VA
  • Difficulty: Really easy
  • Time to Complete: Less than 15 mins
  • Tools Required:
  • 3 of 4 people found this instruction helpful
The replacement knob is extremely over priced and the shipping cost is ridiculous. Total for one plastic knob was $20.91. The quality of the replacement part is very poor. This is the second time I have had to replace it.

INDICATROR LIGHT FOR 6" BURNER QUIT WORKING

  • Customer: NANCY from LITTLETON CO
  • Difficulty: Easy
  • Time to Complete: 30 - 60 mins
  • Tools Required: Nutdriver, Screw drivers
  • 3 of 5 people found this instruction helpful
OK this is a glasstop Jenn Air cce3531B, 5 burners, 11 years old. I am computer data entry employee and 56 years old. I have never done repairs myself in the past but decided to try. I ordered a new burner and indicator light as I wasnt sure which to replace. I found the main breaker and shut it off. I lifted the stovetop out of the counter opening by pushing it through the bottom and placed it on the counter with a towel under it, I had plenty of room to work so that was very easy. I used a nutdriver set to remove 12 screws and lifted off the top very carefully and placed it in the other room , since i had to repair unit thought I would also clean and replace the foam tape around the perimeter of the glasstop. Ok now I unscrewed 4 more screws with the nutdriver and replaced the indicator light, that took about 6 minutes so far. Then I turned the breaker back on and tested and it did not work. Turned breaker back off ,now I replaced the burner by lifting it out of the opening very easily, unscrewed with philips screwdriver 2 screws and the new burner was exactly the same as the existing one so I just slid the old connections off one at a time and replaced them as I went along onto the new burner, screwed it back into place and turned the breaker on and tested it and it worked. I now turned the breaker back off and took off the old foam tape from the glasstop and replaced with new, fit it back onto the base and screwed the 12 screws back in and placed it back into the counter opening and turned breaker back on and now all is fixed and I saved $100 dollars in labor fees. This took 35 minutes and was easy for me. THANKS YOU PARTSELECT

Small burner would not work and could not control heat when large burner was on

  • Customer: Beverly from Manteca CA
  • Difficulty: Very Difficult
  • Time to Complete: More than 2 hours
  • Tools Required: Nutdriver, Screw drivers, Socket set, Wrench set
  • 2 of 4 people found this instruction helpful
I had an electrician do it. The instructions were horrible. He followed the instructions from your web site. The cooktop was not on an island so he could not remove all the screws to release the top so he worked with the top propped up. When he finally got the connections on, the small burner would not work only the large outer burner is working. He went on the computer to see if he could get more information but was unable to find any information.

element or temperature sensor failed: not working

  • Customer: David from Mary Esther FL
  • Difficulty: Easy
  • Time to Complete: 30 - 60 mins
  • Tools Required: Nutdriver, Screw drivers
  • 1 of 2 people found this instruction helpful
Removed unit from counter, removed 14 screws holding glass top to frame, removed ceramic element, swapped over mounting brackets to new element, checked wireing as per instruction sheet (direct replacement) connected wires, re-installed glass top to frame and placed back into counter. ops check good.

One of the electric stove top elements had burnt out

  • Customer: Anthony from Palmyra VA
  • Difficulty: Really easy
  • Time to Complete: 30 - 60 mins
  • Tools Required: Screw drivers
  • 1 of 2 people found this instruction helpful
The repair was very easy. There were 3 screws under the front lip which had to be removed. This allowed the smooth glass top to be removed, tilt and pull forward. This exposed the burners and the unit I purchased was a direct replacemt for the burnt unit. All I had to do was remove the electrical clips from the old unit and put them on the new unit. There were 3 spring elements, each with 2 screws, which held the unit in place.

replaced a broken dual burner switch

  • Customer: chris from ann arbor MI
  • Difficulty: A Bit Difficult
  • Time to Complete: 30 - 60 mins
  • Tools Required: Nutdriver, Pliers, Screw drivers, Socket set, Wrench set
  • 2 of 5 people found this instruction helpful
IMPORTANT WIRE CONNECTIONS: The manufacturer instructions describing where each wire connects is woefully incomplete. There are 6 or 7 wires to connect and only 2 are explained in the instructions. I took several photos of the original switch showing where each of the wires was connected before disconnecting and installing the new switch. If I hadn't taken the photos I would have been completely lost on where each wire connected.
All Instructions for the CVE3401B
16-30 of 79