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Rodney
June 6, 2019
My start knob just spins and will not start the dryer. I believe someone may have pushed the button to hard and broke the clip. It happened before not long after we bought it. Is replacing this part the correct solution? My understanding from the original service tech is that this is a very common problem with this dryer.
For model number MEDX655DW1
Hello Rodney, Thank you for the question. The Console Clip is the clip to hold the console tot he appliance cabinet. The clip you need is only sold as part of the knob, PartSelect Number PS11756281. Hope this helps!
My wash machine starts to agitate and then stops for the entire wash cycle and then dumps the water and goes into the rinse cycle and spin cycle?
For model number WTW4930XW0
Hi Henriette, Thank you for your question. We suggest testing the shift actuator. To test to see which part is causing the issue, you will need to use a multimeter. Here is a link to one of our videos on YouTube that you may reference on how to use one. We hope this helps!
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Randy
May 7, 2019
Gets stuck at wash cycle
For model number MVWC415EW1
Hi Randy, thank you for your question. There are a few parts that you could check for this issue. You may want to take a look at your lid latch. You may also want to take a look at the control board itself being the issue. I hope that helps. Good luck with your repair.
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Teresa
November 4, 2019
We ordered a new lid lock for this top loader and the top part on the lid does not fit into the bottom lock part we replaced. Do you sell this top part of the lock because we cant close the lid now?
For model number WTW5000DW1
Hi Teresa, thank you for your question. Yes, that would be your strike: PS11726338. Good luck with your repair.
Why does washer begin to fill with wash water and goes right into rinse
For model number atw4676bq1
Hello and thank you for writing.
The water inlet valve on your washing machine is used to fill the tub with cold, warm or hot water for the wash and rinse cycles. The valve is operated by electric solenoids that are controlled by the timer or electronic control board and the water level control/water level selector switch or pressure switch. If your washer continues to fill during a drain cycle, the water inlet valve could be at fault. To verify that the valve is at fault, unplug the washer when the symptom occurs. If the washer continues to fill, then the inlet valve PS11757114 is defective. If the washer stops filling, then the problem is related to the electrical circuit board PS9864702 that controls the valve. We hope this helps. Please contact us anytime if you require further assistance.
