41748102701 Kenmore Washer - Instructions
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machine would not go into final spin, clothes saturated
with the help of my nephew, we unstacked dryer after power sources were shutoff first. then simply removed the two screw attaching lid on washer. then removed two screws holding switch from front of machine. fished switch up to a visible area, exchanged bad for good. fed switch back to it's home,then reversed assembly procedures. these forums are great and have saved me money by enabling the repair both washer and dryer at a very reasonable cost without the need of a certified repair person.
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david from edinboro, PA
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Difficulty Level:Really Easy
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Total Repair Time:30 - 60 mins
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Tools:Screw drivers
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Broken Door Strike
Nothing to it rteall. The great thing was how fast this company got the part to me!
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Garry from Winchester, IN
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Difficulty Level:Really Easy
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Total Repair Time:Less than 15 mins
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Tools:Screw drivers
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one of shock absorbers was broken
I followed the instructions that came with the parts. I used a regular socket to remove the pins instead of the deep well socket recommended, because I didn't take the machine completely apart. and the space wasn't enough for the deep well sockets. It worked perfectly. After I got the pins removed, then oriented the absorbers correctly and pushed and pulled the pins back in place and it was done.
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Fred from Russell, KS
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Difficulty Level:Really Easy
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Total Repair Time:More than 2 hours
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Tools:Nutdriver, Pliers, Screw drivers, Socket set
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would no longer spin properly
Assumed this 12 year old washer was broken beyond repair so went to Lowe's and paid $880 for a new one. Out of curiosity, I removed the back and the lower front panel from the old washer to see why it would not work and found the two shock absorbers were both broken. I ordered new ones and it took me 15 minutes with a pair of pliers and a small hammer to replace the shocks. The washer now works perfectly again and I could have saved $880! Goodwill is going to get lucky on this one!
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Paul from Pony, MT
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Difficulty Level:Easy
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Total Repair Time:15 - 30 mins
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Tools:Pliers, Screw drivers
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Washer would agitate but not enter spin cycle
Washer error code said control board($200.) but this web site said Door Lock and Switch assembly($80). Web site was correct, thankyou for saving me money and time for the real repair needed.
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Jason from Haymarket, VA
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Difficulty Level:Really Easy
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Total Repair Time:15 - 30 mins
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Tools:Nutdriver
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Washer off balance caused springs, shocks to break
Took off the front, and put a come along to rafters in garage to lift tub.
Replaced shock asborers, waited for spring kit to be delivered, replacing all.
Still isn't working need to check wiring to some compoments to see if a wire is broken.
Hope to have it washing soon
Replaced shock asborers, waited for spring kit to be delivered, replacing all.
Still isn't working need to check wiring to some compoments to see if a wire is broken.
Hope to have it washing soon
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Lois from Pasadena, TX
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Difficulty Level:A Bit Difficult
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Total Repair Time:More than 2 hours
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Tools:Nutdriver, Pliers, Screw drivers, Socket set, Wrench set
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The tub had severe vibration and actually impacted the sides of the washer
The machine had the vibration for sometime but still worked so we left it alone until it stopped working. After some trouble shooting I discoverd 1. both lower shocks were broken off and the tub had hit the controller connector on the front right side so hard it had come loose. After plugging it back the washer worked again so I ordered the shock absorber kit from part select. I was able to install it by only removing the front lower cover. The pins took some effort to push back in but the parts fit perfectly and we are back in business. I had to use a large set of channel locks to force the pins back in as well as tapping them with a hammer.
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Paul from Prospect, TN
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Difficulty Level:Easy
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Total Repair Time:15 - 30 mins
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Tools:Pliers, Screw drivers
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Machine would not start
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david from San Diego, CA
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Difficulty Level:Really Easy
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Total Repair Time:Less than 15 mins
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Tools:Screw drivers
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both left and right shock absorbers had broken into they are plastic on my front load galeriey series washer
I removed the bottom front panel ( 2 screws) and about 8- 10 inches back were the shock absorbers...the one on the left was easiest nothing in way I squeezed the locking tab and pushed the pin thru to remove the shock absorber...on the right side was a little tricky but got my arm round the drain hose and small pump and pushed that pin thru as well...installed new shocks and was good to go...I did call a local repair business here in belleview florida was told the shocks themselves would cost 37.00 for the pair and about 150 - 175 in labor...I paid 22.00 from parts select and did my own labor thanks for all the help...les
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Les from Belleview, FL
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Difficulty Level:Easy
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Total Repair Time:15 - 30 mins
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Tools:Pliers, Screw drivers
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Broken shock - slight leak
You could do the replacement by just removing the maintenance panel on the front, but removing the rear panel gives you more options for getting at the shocks.
The front panel comes off with 2 screws, the back has a lot of screws holding it on, a cordless drill is the way to go.
Prying on the head of the plastic bolt with a pair of needle-nosed pliers while pushing down on the tab seemed to work well. I did have to remove a small box that houses electronics to remove the one from the right side.
While I was in there, I tightened up the numerous bolts that holds the drum shell together. Machine is much smoother now and no leaks.
The front panel comes off with 2 screws, the back has a lot of screws holding it on, a cordless drill is the way to go.
Prying on the head of the plastic bolt with a pair of needle-nosed pliers while pushing down on the tab seemed to work well. I did have to remove a small box that houses electronics to remove the one from the right side.
While I was in there, I tightened up the numerous bolts that holds the drum shell together. Machine is much smoother now and no leaks.
Parts Used:
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Duffy from Wheaton, IL
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Difficulty Level:Easy
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Total Repair Time:30 - 60 mins
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Tools:Pliers, Screw drivers
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Broken shock
My washer was leaking a bit on the left side, apparently from the place water enters from filler. I spent a bit of time inspecting that side of the thing and my jaw dropped when I finally saw the other side of the washer, the upper shock was broken off and the thing was not connected.
I got my parts fast and removing the pins was a bit troublesome but some from access standpoint, but it wasn't hard - just took some extra effort and prying from the head side. Seems to run better with new shocks and no more leaking so far.
I got my parts fast and removing the pins was a bit troublesome but some from access standpoint, but it wasn't hard - just took some extra effort and prying from the head side. Seems to run better with new shocks and no more leaking so far.
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Scott from Pearland, TX
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Difficulty Level:A Bit Difficult
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Total Repair Time:30 - 60 mins
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Tools:Nutdriver, Pliers
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broken shock absorbers (were all plastic)
It took more time to remove the screws on the back panel..
remove back panel for better access..
remove speed access box on lower left side ( 2 screws) to get access to nylon pegs, squeeze down on tabs and pull out . the little tabs are on the oppsite side of the split nylon...
Replace shocks and nylon pegs..
reattach speed access box.
put the back on.....
easy job, the new shocks are part metal, make sure the metal side of shocks go towards the tub...
remove back panel for better access..
remove speed access box on lower left side ( 2 screws) to get access to nylon pegs, squeeze down on tabs and pull out . the little tabs are on the oppsite side of the split nylon...
Replace shocks and nylon pegs..
reattach speed access box.
put the back on.....
easy job, the new shocks are part metal, make sure the metal side of shocks go towards the tub...
Parts Used:
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Patrick D from Port Orchard, WA
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Difficulty Level:Easy
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Total Repair Time:15 - 30 mins
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Tools:Pliers, Screw drivers
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Bouncing and noisy washer
I had read the instructions and suggestions on the site. The product arrived with a good set of instructions. I used the deep socket to push in the "catch" on the pins. Once the catch is depressed I pulled and twisted a bit to get the pins out. After I pulled both broken shocks out I replaced them as instructed. I did use a long wooden dowel to get the pins all the way in. Read the instructions and follow what they tell you and it'll be done in under 15 min.
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Chad Trainum from Albuquerque, NM
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Difficulty Level:Easy
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Total Repair Time:Less than 15 mins
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Tools:Pliers
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washer went off balance, barrel in washer was loose
Disconnected hoses, unplugged, took off top and back of washer. Removed the white plastic thingys that retained the broken shock absorbers. Installed the new ones, using a hammer and 1/2" copper pipe section to place white plastic thingys. Put back, top on. Reconnected hoses, plugged in. Presto!
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Marcie from Montesano, WA
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Difficulty Level:Easy
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Total Repair Time:30 - 60 mins
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Tools:Screw drivers
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Drum would sway out of balance
Followed the kit instructions to the letter. working around tight clearences was really the only thing to slow me down. The other posts tell the rest of the story better than I can.
Parts Used:
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Jeffrey from Woodinville, WA
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Difficulty Level:Easy
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Total Repair Time:30 - 60 mins
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Tools:Pliers, Screw drivers, Socket set
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