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Models > 11028812790 > Instructions

11028812790 Kenmore Washer - Instructions

All installation instructions for 11028812790 parts

These instructions have been submitted by other PartSelect customers and can help guide you through the washer repair with useful information like difficulty of repair, length of repair, tools needed, and more.

All Instructions for the 11028812790
1,321-1,335 of 1,382
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Washer made an unusual noise and wouldn't spin.

  • Customer: Scott from Austin, TX
  • Difficulty: Easy
  • Time to Complete: 1- 2 hours
  • Tools Required: Nutdriver, Pliers, Screw drivers, Wrench set
  • 0 of 0 people found this instruction helpful
1. visited web site followed path for symptoms, identified part ordered 2. Dismantled Washer, removed motor, replaced coupling and re-assembled. 3 Tested outside to confirm working order before returning washer to inside location 4. Moved washer back inside.

Washer would not finish rince cycle

  • Customer: Thomas from hamburg, AL
  • Difficulty: Easy
  • Time to Complete: 30 - 60 mins
  • Tools Required: Nutdriver, Pliers, Screw drivers, Socket set
  • 0 of 0 people found this instruction helpful
I followed the step by step instructions on the computer stopping and starting the program as I went. Thanks Partselect

Quit "Spinning"

  • Customer: Terry from Gray, TN
  • Difficulty: Really Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Nutdriver, Pliers, Screw drivers, Socket set
  • 0 of 0 people found this instruction helpful
You guys are "Awesome" I wish I had known about your site and watched the video's first!!! When my washer started acting up, I tore it down to parade rest trying to figure out why it wasn't spinning! Then I discovered your web site searching for help. Anyhow, it identified my problem, I watched the video on the most likely cause (the Direct Drive Motor Coupling), checked it out, and discovered one of the couplings was cracked and rounded out..... Thanks to you, the washer's fixed and I can't Thank you enough! Sincerely, Terry Kuster P.S. Everyone will know about your Web site. Thanks again!

washer was not spinning

  • Customer: William from Port Saint Lucie, FL
  • Difficulty: Easy
  • Time to Complete: 1- 2 hours
  • Tools Required: Nutdriver, Pliers, Screw drivers, Socket set
  • 0 of 0 people found this instruction helpful
After watching the video that came with the parts, it was straight forward, very well informative.

The washer stopped agitating but the motor can be heard running.

  • Customer: Albert from Bellflower, CA
  • Difficulty: A Bit Difficult
  • Time to Complete: More than 2 hours
  • Tools Required: Screw drivers, Socket set
  • 0 of 0 people found this instruction helpful
The video installation instruction was clear and very easy to follow. However, after installing the parts and started testing the washer, the water overflowed. It looks like the water level sensor wasn't working. It caused a little flooding in the area where the washer is. I took the control panel apart once more and this time diagnosed the water level sensor and analyzed how it works. After spending almost 45 minutes with, I detached the hose attachment and blew air which caused air bubbles in the inner side of the drum. I bent the hose to hold the air while re-attaching same to the sensor. This fixed the problem and the washer is once more, operating normally. Please include this part to your video instruction. Overall, it took me 8 hours on the project including the cleanup due to overflow.

Washer made a spinning/grinding noise when it tried to agitate or spin.

  • Customer: Charleen from Aiken, SC
  • Difficulty: Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Screw drivers, Socket set
  • 0 of 0 people found this instruction helpful
I watched the video that PartSelect provided on their web site. The instructions were very precise and easy to follow. I watched the video twice and just followed the instructions. I would highly recommend this approach to washing machine repairs. It certainly saved me a lot of money.

metal reinforced coupling

  • Customer: Sammy from Strawberry, AZ
  • Difficulty: A Bit Difficult
  • Time to Complete: 30 - 60 mins
  • Tools Required: Screw drivers, Socket set
  • 0 of 0 people found this instruction helpful
The repair went very well as per the video, however the metal reinforced coupling only went onto the shaft half way. To ensure the coupling was flush with the top of the shaft I has to use a hammer and tamp the coupling onto the shafts. If you left it halfway on the shafts there was no room for the rubber spacer between the couplings. Other wise it operates very well.

A Good Fit

  • Customer: Ernest from South Windsor, CT
  • Difficulty: A Bit Difficult
  • Time to Complete: 1- 2 hours
  • Tools Required: Screw drivers
  • 0 of 0 people found this instruction helpful
The most difficult part was aligning the two sides of the coupling. Disassembling the motor from the transmission was a snap. The replacement coupling was of higher quality than the original. It had metal bushings in the center holes, where they interface each driveshaft. The original did not. It was plastic.

Motor Coupling failed after 20 years!

  • Customer: Brian from Spring Hill, TN
  • Difficulty: Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Nutdriver, Screw drivers, Socket set
  • 0 of 0 people found this instruction helpful
Determined based on some Internet searches that the part that we needed was the motor coupling; washer would not spin or agitate. Once I figured out how to removed the cover (by the way, one of the guys at an appliance store told me how to do it), and reviewing the video on your website, I removed the two screws and four clips, dropped the motor, inserted the parts and put it back together - all in about 15 or 20 minutes. It was easy and clean and the washer worked again. Hopefully go for another 5-10 years. Thanks.

No drive from motor

  • Customer: eugene from sussex, NJ
  • Difficulty: Really Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Nutdriver, Screw drivers
  • 0 of 0 people found this instruction helpful
Watched the video and it was very straight forward, very easy and time saving. I just wish the delivery time for the part was that fast (It was a quick delivery).

Washer would not spin

  • Customer: Mac from Eagle, WI
  • Difficulty: Easy
  • Time to Complete: 30 - 60 mins
  • Tools Required: Nutdriver, Pliers, Screw drivers, Socket set
  • 0 of 0 people found this instruction helpful
Followed partsselect video repair guide... it went super.

would not wash or spin out

  • Customer: Scott from Coraopolis, PA
  • Difficulty: Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Nutdriver, Screw drivers, Wrench (Adjustable)
  • 0 of 0 people found this instruction helpful
took off front cabinet removed pump,and then motor and replaced part.

Washer would not spin after washing.

  • Customer: Steve from Summerfield, NC
  • Difficulty: Really Easy
  • Time to Complete: 30 - 60 mins
  • Tools Required: Pliers, Screw drivers, Socket set, Wrench set
  • 0 of 0 people found this instruction helpful
We followed the step by step video that you had posted for those parts. It is now working wonderfully. The repair man had told us it could not be repaired. Thank you so much for having these do it yourself instructions.

Washer would not spin

  • Customer: Laura from Ocala, FL
  • Difficulty: Easy
  • Time to Complete: 30 - 60 mins
  • Tools Required: Screw drivers, Socket set, Wrench (Adjustable)
  • 0 of 0 people found this instruction helpful
I Googled "washer would not spin" and came upon the PartSelect YouTube video on replacing the motor coupling. Since this seemed easy enough (and I'm a 40-year-old Mom), I decided to take the washer apart as the video instructed just to see if I could find anything obviously broken or out of place. Low and behold, the rubber gasket around the coupling was broken and indicated the coupling probably was too. I ordered the part through the direct link on the YouTube video and easily put the new coupling on and VOILA! The only thing I'd recommend differently is that you leave the pump alone. It doesn't need to come off to get to the coupling. After wrestling with trying to remove the pump, I left it in place, but not before unknowingly damaging it. I had some rust build-up in there and it made the fit very tight and cracked the part/sleeve the motor drive plugs into. When the washer was reassembled I found I'd caused a leak. But...no biggie. I decided to replace pump, too. Hey, now I know how to! :) Just received that part yesterday and VOILA! It's amazing what you can accomplish with the internet. Don't be afraid of this task, ladies (and gentlemen).

washer pumped water out but would not spin

  • Customer: brian from shohola, PA
  • Difficulty: Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Nutdriver, Pliers, Screw drivers
  • 0 of 0 people found this instruction helpful
took the washing machine out of the washroom closet and did the repair in the kitchen
All Instructions for the 11028812790
1,321-1,335 of 1,382