11026934691 Kenmore Washer - Instructions

Watched the videos that were very helpful and repaired it my self with no problems its fixed and running like new i took a little extra time to clean all of the washer since i had it apart any ways so the time to fix it was probably was a little shorter i would like to thank part select for all there help and videos it made this job so much easier.

There are youtube vids on how to get the thing open. I just wish I'd known the following: 1.remove agitator BEFORE opening the unit up and leaning it back (much easier to work inside the tube with it upright). 2. be aware that a free-floating part known as the skate plate can dislodge while the unit is on it's side/back. It is a generally triangular piece of flat-ish metal between the base of the tub and the top of the drive-train chassis. If it doesn't line up properly after you replace the parts you're going to get a noisy, clanking spin cycle the next time you run the thing (as I discovered).

The prooblem started with the hole in the bottom frame, for tub spring wore through, spring fell off, then a spring retainer worn broke in 2 releasing 1 suspention spring. All springs were about to fail, metal very thin at at the contact points. Drilled a new hole for the new suspension spring, replace all 3 brackets, worn also, springs, and retainers with a small dab of grease at the contact points. The new springs mad the tub more stable than before the failure, and silent when spinning or washing. Be careful to get the springs in the right direction, then the spring comes over the outside the brackets and retainers, other way they rub in spots. On this machine one was backwards from the factory 18 years ago, surely that accounts for more stable running.

Age and condition of the washer were unknown. I had no agitator grease available. I went for just the replacement of the Agitator Directional Cogs. I reviewed the video for replacing the whole kit. Removed fabric softener dispenser and the seal below. The seal needed to be cleaned. Removed the 7/16" bolt with a socket and extra long extension. Removed the agitator. Pulled off upper agitator. The part that holds the cogs is in about the center of the upper agitator. It also needed to be cleaned. One original cog was broken the other were past needing to be replaced. Replaced the cogs and the retainer. There was some effort with getting the upper agitator down far enough to re-install the bolt. That was just a slight alignment issue. The other parts were put back in place.

I did repair myself with your instructions. it was very easy to do for my age. 84.

watched the video on line showed how to do it took about 45 min no problem

electric unplugged, removed water lines. two screws on back of control housing removed, tilted housing back, removed two clips on top of washer housing, removed body. tilted washer backward, removed brackets on water pump and electric motor, pulled motor off and removed broken parts on shaft, replaced with new parts. Lining up motor shaft to washer was a bit tricky but time and patience got it togather. replaced brackets on motor and water pump. put washer upright and put body back on the body has to be set on guides correctly or will not set right. replace clips andtilt top down and screw it. hook up water lines, and electric.

Follow instructions in part repair video from part select,but put washer on back first to see if can access area without removing the whole outer cover we did not even need to do that step only took 20 minutes to replace coupling. The video was great

We watched the how to video...repair took less than 15 minutes. You can't go wrong if you just watch the easy to follow video! Washer works as good as new.

When I pulled the machine out, I noticed one of the suspension springs on the floor. I followed the video supplied by PartSelect.com and suggestions by other folks. I started with the spring that was missing, which was a mistake since I did not know that there are custom spring clips which hold the spring to the drum. Once I found the missing part the installation was very easy. I used the suggestion by another post, of wedging a block of wood between the back of the machine and drum, to relax the rear suspension spring, which eliminated having to remove the back of the machine or tipping the machine on the back to get at the screw. I will always look to PartSelect.com for any future appliance repairs. You are the greatest

It was easy with the video.I watched trouble shooting videos till i found the problem. wrote dwn the tools needed.watched video[lucky for me i would have forgot a step without it]orderd part, and was the hero

Very easy to do after looking it up on this site. Two screws, a pair of pliers, and 15 minutes later, the washer no longer leaks. Easy repair at a fraction of the cost of a new one. Thanks

I performed the repair the same as outlined in the video, but I didn't need to tip the washer on the back side. Once I removed the sheetmetal, I was able to swap out the drive coupler, and the new part is a better design than the one that broke.

I followed the directions in the two videos that were provided on your web sight. It fixed the problem and it only cost us about $60.00. We were so thrilled with the results. We were almost ready to go buy a new washer. My wife suggested that we look it up on line and see if we couldn't fix it ourselves before spending the money on a new washer. Was she ever right! Thanks for providing such fine instructional videos.

Leaned the washer forward, removed the old hose and clamped on the new one. It took all of 5 minutes. The part was delivered in two days. I couldn't be happier with our experience.