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Models > 11024872300 > Instructions

11024872300 Kenmore Washer - Instructions

All installation instructions for 11024872300 parts

These instructions have been submitted by other PartSelect customers and can help guide you through the washer repair with useful information like difficulty of repair, length of repair, tools needed, and more.

All Instructions for the 11024872300
76-90 of 1,282
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Replaced ring that broke and washer that was bent on the edge.

  • Customer: Kim from West Liberty, OH
  • Difficulty: Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Screw drivers, Wrench (Adjustable)
  • 19 of 39 people found this instruction helpful
Took the agitator out and gearbox off unhook wires from motor and take off water pump, replaced the parts and put back together. Pretty easy to fix. However, I still haven't got my problem fixed. Originally the washer wouldn't spin after the rinse. I put on a new coupler and it worked for a few loads, then something smelled hot and started stinkin the house up so I opened the washer lid and smoke rolled out. Turned it off. Took the moter off and checked it and it would barely turn at all. Replaced the motor with a new one. Still wouldn't spin. Put on a new clutch assembly. Still wouldn't spin. Bought a new capacitor thinking that would do it. Still don't SPIN!!! (The ring and washer I replaced was just a casualty, not any of the problem).

Spin cycle not working properly; Clothes still soaked when spin cycle finished

  • Customer: Sarah from Columbus, OH
  • Difficulty: A Bit Difficult
  • Time to Complete: 30 - 60 mins
  • Tools Required: Pliers, Screw drivers, Socket set
  • 10 of 13 people found this instruction helpful
We ordered both the motor coupling and the clutch assembly based on our troubleshooting, and because we figured both parts were inexpensive enough we might as well have them both. We initially thought it was the clutch assembly, but as we were taking the washing machine apart, we noticed that actually one of the bolts was missing completely and one had snapped in two. We then realized that the spin cycle problem was actually related to the instability of the motor because of the missing/broken bolts (they didn't even have washers!). All we had to do was replace the bolts and use a bolt extractor to get the broken bolt out, but we went ahead and replaced the clutch assembly as well for good measure. Everything ran perfectly after that! I was very skeptical to do the repair myself, but it really is easy, as long as you have someone with muscle to help out. You can also look up videos online that show you a step by step repair process for the clutch assembly, and I would highly recommend doing that so that you have a visual. It will make everything seem 100x easier.

Will Not Spin

  • Customer: Daniel from Temple, TX
  • Difficulty: A Bit Difficult
  • Time to Complete: More than 2 hours
  • Tools Required: Nutdriver, Pliers, Screw drivers, Socket set, Wrench set
  • 9 of 11 people found this instruction helpful
This is a relatively new washer and failed early. My previous whirlpool washer lasted 20 years without any repairs. 1. First inquired about the spin problem in partselect. Machine will not sping unless manualy forced then it will take off but weak. 2. Partselect suggested a clutch problem. Ordered the part that came fast. When I tried removing the shaft hub with a hammer and chisel it will not get loose so I opted ordering the special wrench to loosen the tub hub. 3. I put the machine on its back and loosened the pump retaining clips. Do not remove the hoses from the pump. Move the pump away from the motor shaft. Remove the motor electrical connector and set aside. 4. Remove the three bolts holding the gearbox-motor assemply and pull it out of the tub. 5. Put the assembly on a towelwith shaft up and remove the separator washer from the old clutch that is sitting on the gearbox. Then remove the c-retaining clip from the shaft. 6. Pry out the wire retaining clip from the clutch and pull the old clutch out of the shaft. 7. The clutch kit I ordered came with a plastic brake to clutch cam so I replaced it too, just remove the retainig clip from the brake that is at the bottom of the tub and replaced the part. 8. Installed the new clutch and the retaining clips in reverse order. Replace all parts that came with the kit. The new clutch spring was already in place. 9. Put the assembly back into the tub and re-install all the other items in the same order. It spins good now! 10. While replacing parts, methodically clean all the lint from the motor and from under the machine. The gearbox showed signs of leaking oil so its a question of cost. I left it there until it fails then I'll buy a new machine.

Water Pump was leaking

  • Customer: Rick from Liberty, SC
  • Difficulty: Easy
  • Time to Complete: 30 - 60 mins
  • Tools Required: Pliers, Screw drivers
  • 9 of 12 people found this instruction helpful
The water pump had a small leak when washing clothes, and my wife was nagging me about it. I know men, youwere shocked that I said nagging and wife in the same sentence. Me being a man, I would have just left it since it is in the laundry room in the carport.

I turned the washer on its side and felt where the leak was on the pump, went inside and ordered the new pump. It was here in 2 days and it took 15 mins to put it back on with only a screwdriver to snap off the retainers and pliers to undo two hoses.

I told my woman that it was fixed and we have lived happily ever after and we played Appliance Repair Man and I was paid very well for the "House Call" if you know what I mean!!!!!

Washer would'nt spin

  • Customer: Dean from Poplar Grove, IL
  • Difficulty: Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Pliers, Screw drivers, Socket set
  • 8 of 9 people found this instruction helpful
diconnected water supply and discharge, unplugged the unit, removed the aggitator, laid the washer on it's back, romoved the hoses from the pump, took out 3 bolts, removed the motor/transmission and replaced the clutch and put it all back together.

Tub did not center and seal was hanging out of tub

  • Customer: James from Nelsonville, OH
  • Difficulty: Easy
  • Time to Complete: 1- 2 hours
  • Tools Required: Pliers, Socket set
  • 9 of 12 people found this instruction helpful
Laid washer on front side and removed top spring, then lifted the tub assembly to replace the right side spring, the one behind the motor was the hardest, I lifted the tub then removed the spring bracket at the tub with pliers and a socket. The top seal all I had to do was take the 4 screws that hold the top on (it takes a long extension) then sit it bak up and I lifted the top up to give me enough room to unsnap the top piece of the tub, cleaned it up put seal in. The parts fit perfitlt and real fast shipping, I bookmarked the site and will buy from again. JIM

Washer worked fine but wouldn't spin. Hot smell. I could turn tub by hand to help it get started and it would spin okay. Silver clutch cover was very hot to touch.

  • Customer: Kevin from Disputanta, VA
  • Difficulty: A Bit Difficult
  • Time to Complete: 1- 2 hours
  • Tools Required: Nutdriver, Pliers, Screw drivers, Socket set, Wrench (Adjustable)
  • 11 of 18 people found this instruction helpful
I pulled back off machine. A real pain. Not something you have to do although once the back is off, the whole cabinet just lifts off. Idealy: Remove agitator and reatiner clip, lay washer on it's side or face, Remove electrical connector form motor, remove two hoses from pump, (motor can be remove easily from transmission if desired. It's lighter), remove three 1/2" bolts, lift transmission w/clutch assembly out. Pay attention to orientation of flat washer and clip (remove). The cluch band is indside the silver cover. Pich together with pliers to relieve tension and lift out. There are three while pads that wear away and glaze over when they get too hot from slipping. Reassemble. Ths is from memory so I hope I didn't forget anything. Time to do it this way would probably only be 45 minutes.

Water Level Switch Broken

  • Customer: Bo from Sugar Land, TX
  • Difficulty: Really Easy
  • Time to Complete: Less than 15 mins
  • Tools Required: Screw drivers
  • 9 of 12 people found this instruction helpful
The repair is very easy with the part found at PartSelect.com. Take the following steps to replace the water level switch:
1. Remove the front panel by unscrewing two screws on the back side
2. Pull off the dial knob from the front
3. Twist the water level switch in either way to remove the switch from the panel
4. Disconnect the connector of control wires and water hose from the broken switch
5. Reconnect the control connector and water hose
6. Push and twist the switch to put back on the front panel
7. secure the front panel by tighten up two screws on the back side of panel

Somehow or another, the plastic cup inside vanished.

  • Customer: Warren from Lakewood, CO
  • Difficulty: Really Easy
  • Time to Complete: Less than 15 mins
  • Tools Required:
  • 9 of 12 people found this instruction helpful
This was a really easy replacement job. All I had to do was twist the old Fabric Softener Dispenser to the left to unlock it, pull it off, and put the replacement on.

top agitator would not operate

  • Customer: Larry from Edgewood, TX
  • Difficulty: Really Easy
  • Time to Complete: Less than 15 mins
  • Tools Required: Socket set
  • 8 of 10 people found this instruction helpful
unscrewed a bolt, pulled top agitator out and replaced parts and reinstalled.

Washer would not spin a full load.

  • Customer: Ralph from Newbury Park, CA
  • Difficulty: Easy
  • Time to Complete: 30 - 60 mins
  • Tools Required: Pliers, Screw drivers, Socket set
  • 8 of 11 people found this instruction helpful
!. Removed agitator from inside
2.Removed outside cabinet
3 Removed pump, motor, and transmission.
4. Slid the entire drive unit out of the tub from the bottom
5. Removed the clutch assy. and installed new.
6. Reverseed the procedure to re-assemble.

spin cycle was not working / poor

  • Customer: Craig from Plano, TX
  • Difficulty: Easy
  • Time to Complete: 30 - 60 mins
  • Tools Required: Pliers, Socket set
  • 8 of 11 people found this instruction helpful
Unplugged the appliance. turned off inlet water and removed hoses. popped the cap off hiding the bolt that keeps the agitator in place and pulled the agitator off. tipped the washer on its front . disconnected the Wire harness. removed the 3 bolts that hold the pump, motor,clutch, (drive assembly in other words). pulled the Drive assembly out of its resting spot removed the bad clutch and replaced it with the new one. then reassembled in reverse order.

water overflowing when filling

  • Customer: Marni from Buhl, ID
  • Difficulty: Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Pliers, Screw drivers
  • 14 of 29 people found this instruction helpful
I ordered the parts at a minimal cost compared to the repairman's quote, they arrived in 3 days. I used the laptop and put it right next to where I was working so that I could follow the directions step-by-step. The instructions were easy to follow and showed you right what to do so I never had any questions. My washer had a slightly different configuration but I figured it out. Replacing the parts was simple, take one off, put the other on. Putting the washer front back on was a little tricky, I had to have my daughter help me hold it in place while I wiggled it around to make sure it was just right before I screwed it back together. It was easier than I thought it would be. I told my husband I loved the internet, I would never have been able to do this job without the instructional video. Thanks PartsSelect!

Washer tub off balance and noisy

  • Customer: Gregory from Kent, OH
  • Difficulty: A Bit Difficult
  • Time to Complete: 30 - 60 mins
  • Tools Required: Pliers
  • 6 of 6 people found this instruction helpful
The repair was fairly simple and while it made the spin operation quieter and and a bit more stable, it still gets out of balance. Disconnected power, shutoff supply lines and disconnected them from the unit.

Laid washer on its front and replaced the two more visible springs fairly easily from underneath using a little leverage with a 2 x 4 to take any residual tension off the springs.

Then I turned the washer over on its back (gently and with a little support (board or old thick towel) so the weight of the unit didn't rest entirely on the water intake connectors

Again, lifted the tub with 2 x 4 and disconnected the power and control connector to the motor to make a little more room to get to the spring.

If you do this, be sure to re-connect that connector before you put the washer back and test, otherwise it will fill and then sit.... I had to siphon the tank out, disconnect everything, flip it over and re-connect that power connector!! After that the unit ran better than before, especially on the spin cycle. Over all this washer is 15 years old and worn a bit so we are still careful not to overload it and balance the loading as much as possible. Large bedspreads and king size sheets or mattress covers will always spin out of balance but for 90% of regular washing it was an improvement.

No agitation, No spin, pump OK

  • Customer: Ernest from Midlothian, VA
  • Difficulty: Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Nutdriver, Screw drivers
  • 6 of 6 people found this instruction helpful
I was familiar with the Kenmore / Whirlpool direct drive mechanism but at first I could not determine how to release the console. I finally found the end cap trim pieces would pop off revealing the 2 screws that hold the console in place. After removing them the console flips up and over the backboard. I then removed the 2 clips that hold the cabinet to the backboard, unpluged the lid switch connector and then tipped the entire cabinet forward and off the frame. This gives you access to the entire washing machine mechanism.
Next I released the 2 metal clips that hold the pump on and push it out of the way leaving the hoses connected. Next I released the 2 clips that hold the pump on, these clips also have a screw to secure them. I was then able to set the motor to the side without removing any wires.
The coupling parts had broken and were already off of the motor shaft and the input drive shaft of the transmission. I put the new drive parts on and had to tap them down untill they were flush with the end of the shafts. I then put the rubber coupling on the transmission drive end and aligned the motor drive to mate into the other holes in the coupling as I put the two back together. I then re attached the 2 motor clips with screws and reinstalled the pump with it's clips. I then reinstalled the cabinet onto the frame and replaced the cabinet clips. I then plugged in the lid switch connector and flipped the console back over and screwed it down. I then reinstalled the trim caps that had me stumped to begin with. The unit tested out OK.
All Instructions for the 11024872300
76-90 of 1,282