11023832100 Kenmore Washer - Instructions

Saw your video on how to install a waterpump. It made my life very easy.

Wacthed repair video online found problem ordered part 3days later part came installed worked like a charm smootest repair ever thanks john I told a neighbor about your service

this repair was really easy to do and did not take long. i used the video on whirlpool.com made it really easey. washer works like new.

I used the flat screwdriver to pop off the top of the agitator. then I used my socket wrench with extension to remove the bolt holding the top of the agitator to the bottom agitator. I pulled out the small piece that holds the agitator cogs. The agitator cogs were sheared off. I used my screwdriver to remove what was left of them, cleaned up the unit, then installed the new cogs. Re-insert the piece into the agitator unit and tighten the bolt back. Popped the lid back on top and ran a load of laundry to test. It works perfect! Although the teeth are pretty worn on the agitator as well, so I'm looking to buy a whole new agitator unit next. Very easy fix!!

Friend of mine did it well

I pried up the top timer setting box. Removed two screws on the back pried up the two clamps and disconected the door sensor. removed the outer case and removed the water pump. Put all the parts back on reverse order and was back in working order.

Watched the video on how to repair the problem and did what was instructed to do and the repair was that easy.

Removed control panel and rear panel replaced valve. Checked all grounds and connectors. Works like new.

I was thrilled that the agitator parts were so easy to replace, but that didn't totally fix my problem. I looked underneath the washer and found black rubber shavings from a worn part and looked online and found that the problem was most likely the Direct Drive Motor Coupling. I watched the video and ordered the part. The coupling was actually broken. After replacing the part, the washer works great...better than it has in years. I think I will work on our dryer now.

Using basic mechanical theory: If it has moving parts it must come apart somehow. After removing the top piece the next thing was to take out the agitator itself. That was done using a square end of a rachet extension.

Followed video instructions.

Followed website instructions, worked for a couple days, appears it needs clutch or possibly transmission(red oil present)

Pulled off clamps, removed 2 clips, pryed off pump from shaft, sanded shaft(as it had rust on it) put a dab of oil on shaft, installed pump, hold down clips and hose clamps.

one thing that you do not need to do is to remove the pump from the motor, I tried to remove it as per the instructions but the pump cracked,remove both inlet and outlet hoses from the pump and remove the pump and motor together, don't try to take them apart, you don't need to, thanks

Did not know problem or how to access - thought the back came off washer. Typed in symptoms and it pretty much pinpointed the most likely cause. Watched video on how to take it apart (BTW the front and sides come off, NOT the back). Followed the guide, took motor off and sure enough one of the plastic couplers was cracked. Ordered from PartSelect and with regular shipping the cost was under $20 (ordered Tues. night, had it by Thurs.) Installed part - note as someone else said the new piece has metal inserts which make it really snug to go around the drive shaft, but the tip about using an oversized socket and some light taps to get it on worked liked a charm. Put it all back together (getting case back on was toughest part)and its been working fine for the last week - heavy & lite loads. Have to say was thinking the whole thing needed to be replaced (sound & age) but for $20 it was worth the shot...Glad i came here first!