11021182010 Kenmore Washer - Instructions

I pulled the fabric softener off the top agitator then removed a cap,but you have to used a socket set to remove the screw then pull the agitator up and turn it upside drown to remove the directional cogs it takes about 8 minutes.

browsed internet for a diagram and step by step instruction. remove fabric dispenser, used screw driver to pop out agitator barrier cap, used socket wrench to remove bolt. getting the cam that holds the dog ears out was the hardest thing, and that was still easy. Popped in dog ears and replaced everything. was easier than I thought. being able to review the steps on the internet was key to me.

Remove cap on top of the agitator. Use a socket to remove the center bolt and pull the unit. Replace the damaged Cogs.

remove softner dispenser from agitator top (it pops off by hand) remove O ring sealed plate in cavity bottom, (again slides out by hand or if it is stuck pliers may be needed) finally the 12 MM head of a bolt is visiable. Remove it, the top part of the agitator along with the ratchet dog assembly then slips right off. note orentation of dog direction and replace old dogs with new ones lubercate with thick greese, lube bolt with thick greese to prevent rust then simply replace in reverse of disassembly. If properly done agitator spins freely in one direction only. (to make bolt replacement easier either use greese in socket to hold bolt while lowered into hole or use a tool used to reach dropped bolts like an extension magnet or flex grabber.)

Took the agitator apart, installed the cogs and put it back together. Washer works fine and I am very thankful.

First I removed the fabric softener bowl and the cap with the O ring. This exposes the 7/16 hex head screw that secures the whole agitator assembly. After removing the screw the whole assembly can be removed from the washer. By lifting up on the upper half of the assembly while holding down on the bottom half they should come apart (a little pressure is needed). From there you just lift out the unit containing the cogs and replace them. Once you see the part it is pretty self explanatory how it goes together. Re-assemble it the same way it came apart.

1. Remove the softner dispenser cap (it just pops off).
2. Reach into the agitator and remove the plastic water seal cap covering the nut that holds the agitator to the shaft.
3. Use a 7/16 socket on an extension to remove the nut.
4. Lift strait up on the top part of the agitator and it will slide right off the shaft.
5. Remove the cog assembly from the agitator. (At this point, I cleaned the inside and outside of the agitator of all the accumulated "stuff").
6. Slide the old cogs out of the assembly and replacing with the new ones.
7. Reverse all your steps and it's that easy.
8. Easy, quick, and inexpensive and it's working great like a new washer!!

Easy fix!

With the instructions from YouTube, this was a straight forward and simple repair.

The only issue was obtaining a socket wrench LONG enough to reach the nut in the mid-section of the agitator tower. A quick trip to Lowe's for a socket extension tool ($7) and the repair was easy done quickly.

I'm am NOT handy and was thrilled that I'd avoided the cost of a handyman and that I'd completed the job without breaking anything else!

The correct parts were delivered by PartSelect quickly and were inexpensive.

Remove the fabric softener dispenser by releasing the blue lock ring.
Using a small screwdriver pop off the cap to the agitator auger and remove the bolt holding it down. You will need a socket set with extension.
Remove the agitator auger and remove the center part containing the cogs (think it is called the cam driver).
Remove the worn out cogs and replace with the new cogs. Put this part back into the agitator auger. It is easier if you turn over the agitator auger part when replacing the cogs so that they do not fall out. If you buy the new replacement cam driver from Parts Select it brings a retainer to keep the cogs from falling out.
On top of the main agitator still in the washing machine, remove the thrust spacer and replace with the new thrust spacer. Apply a good coat of silicone grease (dielectric grease works) to the top of the thrust spacer. Also apply a little grease around the O-ring on the Agitator cap.
Now place back the part you have repaired and once sure it is set correctly on the main agitator, replace the bolt and tighten it down firmly.
Replace the cap and replace the fabric softener dispenser and lock it back in place.
That is all it takes. Took just a little over 15 minutes and now it works like new.
You would not believe what the local Applicance Repair wanted to charge to come out to the house and do this simple repair.

very simple ,pulled top off agiator with hands ,looked down inside at one hex head bolt ,removed ,pulled center piece up an off,seperate center with clutch dogs ,slide"em out, slide new ones in put back together,took less than 10 mins, most people replace there washing machine for this and the parts cost less than $5 !

First, I removed and disassembled the agitator unit in an attempt to diagnose the problem. I then observed (by manual rotation that the cogs were not engaging). Physical inspection did not reveal any abnormality. However, I knew that the cogs had to be the problem since they were not engaging properly. After looking up the part on your web page, I noticed from the picture that the cogs actually has a couple of small teeth on them (mine was missing the teeth from all four cogs). Apparently they had worn off or had broken completely off during the last use. I received the new parts as ordered, replaced them in the agitator unit and re-assembled the agitator unit. The washer now works perfectly again. Thanks for the service and ESPECIALLY the detailed pictures. They were a tremendous help in solving our issue. We will purchase parts from you again if needed ... saved me a repair call or puchasing of a new unit.

Removed the outer & inner cap from the agitator.
Used a socket set with a very long extension to remove the bolt. Took out the old dog ears, put in the new ones reassembled and it worked. Very easy.

We pulled the top of the agitator off. Unscrewed the screw in the middle of the agitator shaft. Pulled the section up where the cogs are located. Turned it upside down, replaced the old ones with the new, replaced the case that holds the cogs and carefully put it back onto the shaft. Screwed it down and popped the top back on.

Followed directions in video. Very easy. Only extra note of caution, you will need a long socket extension or several you can couple together. The bolt that has to be loosened is at the bottom of the agitator neck. About 12 inches deep.