11020992993 Kenmore Washer - Instructions

It went very easy and the part was right very easy job to do saved a lot of money thanks to you thanks a lot

The repair went very well as per the video, however the metal reinforced coupling only went onto the shaft half way. To ensure the coupling was flush with the top of the shaft I has to use a hammer and tamp the coupling onto the shafts. If you left it halfway on the shafts there was no room for the rubber spacer between the couplings. Other wise it operates very well.

remove top cap on agitator, remove seal from inside of agitator tube( seal looks like garbage disposer stopper)now you see top of bolt head, use 7/16 socket with a 12 inch extension, hold bottom of agitator to keep it from turning while removing bolt,pull up on agitator top to remove, remove assembly that holds the cog's,slide off retainer ring, replace with new cog's, (when reassembling match pins in bottom part of agitator to slots in top part of agitator.)install bolt, install seal(use some laundry detergent so it slides in easily),put cap of agitator back on. that's it

My 15 year old daughter did the repair.

We followed the YouTube video and it was very easy. Unfortunately, the problem was in the transmission so we decided to get a new washer. Just wanted to say that we ordered the parts on Friday afternoon and had them in hand on Saturday without any special handling. Awesome service - would definitely use again.

You guys are "Awesome" I wish I had known about your site and watched the video's first!!! When my washer started acting up, I tore it down to parade rest trying to figure out why it wasn't spinning! Then I discovered your web site searching for help. Anyhow, it identified my problem, I watched the video on the most likely cause (the Direct Drive Motor Coupling), checked it out, and discovered one of the couplings was cracked and rounded out..... Thanks to you, the washer's fixed and I can't Thank you enough! Sincerely, Terry Kuster P.S. Everyone will know about your Web site. Thanks again!

Put washing machine on it's back giving easy access to the bottom and the impeller. Removed hoses, clamps on the pump and it slips off. Put on new pump, hoses and clamps...job was done. Stood the machine upright and reconnected the inlet hoses with new washers.

1. visited web site followed path for symptoms, identified part ordered 2. Dismantled Washer, removed motor, replaced coupling and re-assembled. 3 Tested outside to confirm working order before returning washer to inside location 4. Moved washer back inside.

I followed the step by step instructions on the computer stopping and starting the program as I went. Thanks Partselect

I watched the video that PartSelect provided on their web site. The instructions were very precise and easy to follow. I watched the video twice and just followed the instructions. I would highly recommend this approach to washing machine repairs. It certainly saved me a lot of money.

took top agitator off, cleaned it (needed anyway), replaced agitator directional cogs, replaced washer (old one was too soft to reseal) upon bolting back together. Oddly the repair kit on this website does not include a washer - I only bought the cogs - it turned out to use the same washer I use on my kegerator

Removed the fabric softener dispenser, exposing the agitator cam assembly, removed the agitator cam assembly by removing one bolt, installed the new agitator cam assembly, replaced fabric softener dispenser, done.

The video installation instruction was clear and very easy to follow. However, after installing the parts and started testing the washer, the water overflowed. It looks like the water level sensor wasn't working. It caused a little flooding in the area where the washer is. I took the control panel apart once more and this time diagnosed the water level sensor and analyzed how it works. After spending almost 45 minutes with, I detached the hose attachment and blew air which caused air bubbles in the inner side of the drum. I bent the hose to hold the air while re-attaching same to the sensor. This fixed the problem and the washer is once more, operating normally. Please include this part to your video instruction. Overall, it took me 8 hours on the project including the cleanup due to overflow.

Very easy repair less than 15 min. to complete. The ordering was very easy, and quick shipping. Glad to see parts made in the USA.

First of all I must say thanks guys for your help, the instructions were right on the money. I first replaced the clutch as per the instructions but found out that the problem was the motor coupling ........ It was broken. I ordered it, followed the instructions and I was a hero in my household. Once more thanks guys.