11020956994 Kenmore Washer - Instructions

I followed the instructions on youtube and replaced the drain pump. It was so easy!!! I am so proud of myself and so is my husband! I took off the cover and simply replaced the drain pump. I am such a stud! :)

all you have to do is watch the video, it does not get any easier then this.

We search on line the possible cause for our problem and Partselect offered the possible cause and solution. We watched the video on replacing the water pump.We then ordered the pump and 2 hoses.We followed the instructions and after removing the front panel, we found out one of the pump retainer was rusted away. We tried to look for local supplier and was shock that Sears was charging 20 bucks for a single retainer, which Partselect only charge dollar and eight cents. We ordered the 2 retainers on Thursday and it arrived on Saturday afternoon. We were able to fix the problem and are very happy there was no more leak. I wish the retainers come with the pump even if you include the extra cost to the pump pricing. We could have save the extra shipping charge for ordering the retainers only. I would definitely order more parts from Partselect and recommend it to my friends. Thanks again for your help.

I followed the instructions on the video. One difference with the Kenmore model is that the screws were in front instead of the rear of the machine. Still had to pull the machine out to get to the rear to replace the valve. All went smoothly and the unit works like new. Now it takes less then half the time to do laundry. Great parts and timely delivery. Excellent instructional video and instructions. You folks are the best. Thank you.

Friend of mine did it well

Since I live in a condo (upstairs unit) flipping the machine was not an easy option. So I was faced with having to get the remaining 2-3 gallons of water out of the drum. I rigged something up and collected 80% of the water, but be prepared for a mess. I was and it wasn't a big deal, just took more time. Once part was removed, I got online to find the part- which ranged in price from $67 at a local appliance part distributor to $49 from SearsDirect including postage. Parts select came in at $37 with freight and the part swapped out perfectly- just 2 clips that hold the pump on and 2 hose clamps (I used slip-joint pliers which works well). I checked YouTube for a video first and lo and behold, there was a video about a whirlpool water pump replacement, which helped some. Job went well and I didn't have to replace a $1200 all-in-one.

When I pulled the machine out, I noticed one of the suspension springs on the floor. I followed the video supplied by PartSelect.com and suggestions by other folks. I started with the spring that was missing, which was a mistake since I did not know that there are custom spring clips which hold the spring to the drum. Once I found the missing part the installation was very easy. I used the suggestion by another post, of wedging a block of wood between the back of the machine and drum, to relax the rear suspension spring, which eliminated having to remove the back of the machine or tipping the machine on the back to get at the screw. I will always look to PartSelect.com for any future appliance repairs. You are the greatest

I installed the inlet valve, and it still overflowed. Then I connected the plastic hose from the water level sensor that had came off, to the water level selector and it worked fine

I performed the repair the same as outlined in the video, but I didn't need to tip the washer on the back side. Once I removed the sheetmetal, I was able to swap out the drive coupler, and the new part is a better design than the one that broke.

Leaned the washer forward, removed the old hose and clamped on the new one. It took all of 5 minutes. The part was delivered in two days. I couldn't be happier with our experience.

My sons did it and they said it was an easy fix. No problems to speak of. Used my washer today. it worked like it was supposed to.

Watched the on site video.....Did everything except removing the cabinet....Laid the washer on the front side and did the repair underneath in less than 30 minutes.....I might add the new coupler is much better than the original which was all white plastic....The new part was nylon and had metal inserts. The original had no inserts. Some have said the original part that had the two flat sides would just round out causing the drum not to agitate or spin. Mine just broke in half. I don't see this new part breaking or rounding out the metal inserts.....I might add Whirlpool OEM part was costing much more and with a 5 business day wait on delivery....Parts Select 1.8 day was advertised and it came in two days.....You won't go wrong doing business with Part Select.

Was going to "...just take it apart and fix it" as my career covered being a mechanic, machinist and vocational instructor for over 35 years. Just in case. I decided to visit the PARTSELECT" website for "How-To" guidance. There I fund excellent troubleshooting guidance, including root-cause analysis in % of likeliest cause(s). This was followed with a brief step-by-step descriptions of "How-To" activities, including necessary tools. Best of all was the short instructional video, showing exactly how to go about the repair in a safe and systematic manner. As a former instructor, I am truly impressed by the quality of the material and service this website offers! It made my job so much easier, and consequently it was well done in no time. I urge every customer to follow the excellent guidelines and strongly recommends this site to others. Total cost of my repair was $11.00 for the part, plus shipping; saving me a bundle and possible grief and frustration! The website gives great customer service off- and on-line with follow through by courteous personnel. Thank you for the superior customer service and level of support at every step!

very well the part was easy to install and the part was easy to find on the diagram furnished by parts select

my husband looked at it and seen that the pump was leaking so we got on the internet and found Partselect found our part ordered it got it in 3 days my husband didn't have to take the base off he just reached in and took of the brackets off the old pump and put on the new .took about 15 minutes. thanks you very much for helping us we did watch the vedio which was good but he wanted to try it his way (you know men). and i'm glad to say it worked.