11020954993 Kenmore Washer - Instructions
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Water leaking from under the front of the washer
Disconnect washer from all connections and slide away from the wall far enough to give clearance where you can tilt the washer and lay on it's back. Remove old pump and replace with new pump, then reconnect washer to wall connections.
Parts Used:
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Nathan from Lebanon, TN
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Difficulty Level:Really Easy
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Total Repair Time:Less than 15 mins
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Tools:Pliers
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Our washer was pumping but not spinning
The repair was surprisingly simple. We followed the video and it was a simple fix :)
Parts Used:
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Lauren from Woodstock, GA
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Difficulty Level:Really Easy
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Total Repair Time:30 - 60 mins
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Tools:Nutdriver, Screw drivers
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Top agitator would not turn during the wash cycle, and I could spin it freely in both directions while the washer was not in use.
Popped off the fabric softener dispenser with a medium flat tip screwdriver. Removed the agitator screw with a 7/16 socket. Pulled out the agitator assembly. Pulled out the agitator cam assembly. Removed the 4 worn directional cogs/replaced with new ones. Reassembled in reverse order.
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Richard from Wareham, MA
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Difficulty Level:Really Easy
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Total Repair Time:Less than 15 mins
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Tools:Screw drivers, Socket set
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Top portion of agitator would not agitate
Removed the agitator with a straight blade screw driver and then removed by hand the inner cap. Used a 7/16 socket with a long extension and ratchet and removed the agitator bolt. Once the bolt was removed I pulled agitator cam the contains the agitator dogs out of the Mover, Agitator. I replaced the worn agitator dogs with new ones and replaced everything and it worked fine. I did mark with a red Sharpie the direction the dogs were before removing them so I would replace them in the right direction. Very simple job that took less than 15 mins.
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James from Long Beach, MS
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Difficulty Level:Really Easy
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Total Repair Time:Less than 15 mins
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Tools:Screw drivers, Socket set
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Leaky Pump
Pulled the machine away from the wall about 18 inches. Tip the washer back until resting stably against the wall. Used plies to remove two spring hose clamps. Use the screw driver to remove spring clips. Pulled old pump off and placed new pump on. Replace spring clips and hoses with clamps, and lowered the washer. Done!
Parts Used:
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william from independence, MO
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Difficulty Level:Easy
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Total Repair Time:Less than 15 mins
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Tools:Pliers, Screw drivers
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agitator wouldnt move
Well i'm an auto technician by trade so I just jumped right in without reading or watching anything, but I saw the video and in the days waiting for the part to show up I watched it. I would recommend everyone to watch the video because it is simpler than I made it.Easy repair any mechanical skills at all and you shouldnt ave any trouble.
Parts Used:
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robert from Roanoke, VA
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Difficulty Level:Really Easy
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Total Repair Time:15 - 30 mins
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Tools:Pliers, Screw drivers, Socket set
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grinding noise wouldnt spin
I have never fixed a washer, but this website made it very easy. I watched the video so there were no surprises. I unpluged the machine and disconnected the water lines and removed the two back screws. The control panel and shell came of very easy, i then tipped the washer on to its backand removed the clamps holding the motor. The motor came out very easy and the coupler was a cinch to put in. After that I reversed the process and then the wife was happy she got her washer back, Iwas happy too because I didnt have to buy a new one.
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Johnathan from Mountain Home, ID
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Difficulty Level:Really Easy
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Total Repair Time:15 - 30 mins
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Tools:Screw drivers, Socket set
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washer would not agitate or spin, even after replacing coupler
Found input to gearcase deformed, so new coupler slipped under load. Replaced gearbox. All function restored, but machine banged harshly during spin. Discovered that "skid plate" had shifted during gearbox replacement. Remounted skid plate carefully with pry bar, correcting vibration.
Parts Used:
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GEORGE from GERMANTOWN, KY
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Difficulty Level:A Bit Difficult
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Total Repair Time:1- 2 hours
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Tools:Nutdriver, Socket set
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water leak
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KYLE from MT JULIET, TN
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Difficulty Level:Easy
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Total Repair Time:30 - 60 mins
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Tools:Pliers, Screw drivers
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No spin cycle
I pulled up PartSelect, compared their advice with my problem, ordered a direct drive motor coupling for my particular model, received the delivery, and called a friend who's good at home repairs and who happens to be dating my sister. He was delighted to comply with our request (her clothes get laundered here) and he had no problem with either the repair itself or the part we ordered. Replaced the hoses, too. He said the new part had been improved over the old one, but everything fit together just like it should. Then I washed her work jeans. Success! I know this isn't what you're asking, but I was so pleased to have the correct part ready to go so he didn't have to mess around. It wouldn't have taken the afternoon, but I had to clean everything that had accumulated debris in 10 years of use as he went.
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Stephanie from Frederick, MD
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Difficulty Level:Easy
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Total Repair Time:1- 2 hours
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Tools:Screw drivers, Wrench set
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water pump quit workding no water would drain
I was very happy the part arrived very fast and just what we needed, and service was super.. We took the old pump off slipped the new one into the slot and hooked the clips back on it and tighted it up and plug the washer back in and filled with water and it drained... We started doing laundry right away, and so far so good... Tired to leave a review but it won't let us into the site, but we would use the same company to order from again, thank you so much...
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Tim from Whitesburg, TN
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Difficulty Level:Really Easy
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Total Repair Time:15 - 30 mins
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Tools:Pliers, Screw drivers
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No cold water
I did a you tube search for "no cold water in washer" and found a video for what the fix is. Afte disconecting the power and water hoses it was Unbelievable how easy it was. Two screws in the back to open it up which I watch on a you tube video which was from part select. Then two spring clamps to open the inside and expose the water valve.. One screw and a hose clip and the valve was out. Did the reverse and put it back together..
Parts Used:
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Adam from Castaic, CA
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Difficulty Level:Really Easy
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Total Repair Time:Less than 15 mins
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Tools:Nutdriver, Pliers, Screw drivers, Wrench (Adjustable)
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Water pump was leaking
The repair video was great. I decided not to remove the outer cover as there is room to get to the pump if the washer is tipped back. The pump was easy to fix with the exception of the root cause of the failure. There was water getting to the pump shaft and over time it rusted and expanded in the pump housing causing it to split and leak. Once the old pump was removed, a file was needed to reshape the drive shaft to allow the new pump to be installed. Not bad on a 16 year old washer!
Parts Used:
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Michael from Spencerport, NY
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Difficulty Level:Really Easy
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Total Repair Time:15 - 30 mins
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Tools:Pliers, Screw drivers
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The agitator top did not turn
The Whirlpool website provided an excellent repair video, showing a step by step procedure for making this repair. I did have to clean the old parts but other than that i just followed the video. I used a socket to loosen a single bolt holding the agitator,I pulled it apart, replaced the cogs, and then put it back together.
Parts Used:
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Michael from Columbus, OH
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Difficulty Level:Easy
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Total Repair Time:30 - 60 mins
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Tools:Socket set
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Agitator wouldn't turn
Removed the agitator and the broken directional cogs. Ordered the new ones; recieved them within a couple of days. Replaced the cogs; in no time the washer was working like new.
Parts Used:
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Simone from Danville, ME
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Difficulty Level:Really Easy
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Total Repair Time:15 - 30 mins
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Tools:Screw drivers, Socket set
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