11020936993 Kenmore Washer - Instructions

The repair video was great. I decided not to remove the outer cover as there is room to get to the pump if the washer is tipped back. The pump was easy to fix with the exception of the root cause of the failure. There was water getting to the pump shaft and over time it rusted and expanded in the pump housing causing it to split and leak. Once the old pump was removed, a file was needed to reshape the drive shaft to allow the new pump to be installed. Not bad on a 16 year old washer!

The Whirlpool website provided an excellent repair video, showing a step by step procedure for making this repair. I did have to clean the old parts but other than that i just followed the video. I used a socket to loosen a single bolt holding the agitator,I pulled it apart, replaced the cogs, and then put it back together.

Removed the agitator and the broken directional cogs. Ordered the new ones; recieved them within a couple of days. Replaced the cogs; in no time the washer was working like new.

I followed the video clip that showed how to make the repair that was attached to the email sent from Patrselect notifying me that my part had been shipped. The video clip was excellent and no other instructions needed. Thanks

Removed center top cap/sofetner dispenser. Removed center shaft bolt. Pulled off the top agitator section from bottom portion. Inside the upper agitator is the inner housing for the cogs, pushed right out. Remove cog retainer plastic ring. Careful, the cogs freely fall out and it a little tricky when reassembling. Reassemble every (cogs go in only one way), place the upper agitator back down and over lower portion in machine. Now Put the bolt back in place. Here's the tricky part. You will need a magnetic tip driver or socket to hold the bolt until you have it started because it sits in recessed "well" area. I used a dab of regular Elmer's glue from bolt head to socket. Worked like a charm. Be careful not to over tighten bolt. Remember, upper agitator should free spin one direction and "catch" in the apposing direction.

took motor of 2 screws instaled motor coupling

The training video you supplied was right on. I watched it twice to make sure I understood the procedure. I followed the steps outlined in the video and encountered no surprises. The replacement valve was a perfect match and functioned perfectly after installation. I checked other sources for the price of the replacement part. Your price was more than competative. Thank you for a fine service.

It was really easy, just follow the video. The washer machine sounds like new now.

After alot of helpful advise from you guys I replaced coupling water pump clutch, and the problem was still their. Then I tested motor capacitor and it appears dead. So I should receive new one tomorrow and hopefully success! I turned machine over and oil leak..so that's where the string with hose and air needle come in handy to put 90weight oil in through breather hole in gear case.

Started to replace the water pump but looked online at Youtube and everyone said to look at the lid switch first. I bypassed the switch and sure enough that was it! No need for the pump.

Tilted the washer on the side with my wife holding it. Pulled the pump out then replaced it with the new one.

I found the impeller, in the water pump, had worn thru the front pump housing. Allowing water to leak on to floor. Replaced pump from under washer. Removed two hose's and two retaining brackets. Aligned pump and refastened hose's and retaining clamps. Works great. Thanks to Parts Select for the right part and the right price. Also Fast shipping. Dan H. Poplar Grove Il.

THe repair went well.

well the replacement of the directional cogs was easy, once i was able to separate the the top and bottom half of the actual agitator. What i could not find out about my whirlpool gold was their was 4 plastic tabs that held the whole cog assembly onto the agitator. i could not pull it apart like all the videos were showing, until i took it to a repair shop and he showed me. After i used a hammer with a screwdriver to break the plastic tabs, it popped right apart. The actual repair only took about 30 min. once i was able to get the agitator apart.

went well but alas the problem still exists.