11020907991 Kenmore Washer - Instructions

Watched the video on this sight. Fallowed instructions in video and everything went very smooth.

Unplugged, removed water supply hoses, removed drain hose from washer, laid whole washer on it`s back without removing the cabinet, popped clips off the water pump and laid to side, took two screws out of clips that hold motor on and popped them off with a screw driver, unplugged wiring harness and another single wire on motor and then lifted motor off. Then pried the plastic pieces of the coupling off the the motor and transmission shaft. Cleaned debris off motor and washer, replaced plastic piece to the transmission and set rubber part on plastic. Then replaced new plastic piece on motor and set motor back into bracket and put all parts back on in reverse order. I make it sound hard but was a easy job.

disconnected the power, the water supply hoses and took the drain hose out of the wall. Tilted the washer back, undid the 2 clip,took the pliers slid the clamps back. Installed new pump. Put everything back. Done.

Our washing machine "squealed" as it filled. Only the hot water did it, the cold water did not. The hot water came in real slowly, and the machine made a squealing noice and the hose going into the fill valve would vibrate. When I ordered the part, on my order confirmation email there was a link to a video showing how to replace the fill valve. It literally took my less than 30 minutes to replace the part. The only thing that was different on my machine was the screws holding the controls on. Mine were hidden under a plastic cover on the front that I had to snap off. Other than that slight difference in screw location, everything in the video matched up perfect with my machine. With the new fill valve the machine fills in 1/2 the time. We hadn't really noticed how slow it was filling until the squealing noise started. After changing the valve, the difference in fill rate was very apparent. I'm sure the 15 year old valve was full of sediment and minerals. Works like new now.

I followed the video on replacing the direct drive coupling. It was easy to follow and gave step by step instructions for screw locations, fastener and part removal and installation.

Followed your online repair which I found very helpful and easy.

The spin cycle was super slow leaving clothes soaking wet at the end of a full wash cycle. Ordered a clutch repair kit, watched the how to video that was e-mailed to me with my order while I did the repair and got it done in about 45 minutes. This was my first true appliance repair outside of maybe a busted fuse or replacing the heating element in a stove. Never thought taking the motor, transmission and clutch out of the washer and putting all back together would be so very simple. Meanwhile my wife is pissed because she thought she might be able to go get a brand spankin new washer...until I fixed the old one. Thanks for saving me some dough PartSelect.

I installed the inlet valve, and it still overflowed. Then I connected the plastic hose from the water level sensor that had came off, to the water level selector and it worked fine

put the dispenser on top of the agitator, and pushd down the snap ring. I watched one of the do-it-yourself videos first, so i knew I could do it myself. I was also not sure if my agiator dogs were bad so I watched that video also, but per the video, there is nothing wrong. I went to a used appliance store, and they were going to charge me $140.00 to repair the agitator dogs. So I did some research myself, and did NOT have them come out. I can do that myself also. The videos are great. thx

I performed the repair the same as outlined in the video, but I didn't need to tip the washer on the back side. Once I removed the sheetmetal, I was able to swap out the drive coupler, and the new part is a better design than the one that broke.

I followed the directions in the two videos that were provided on your web sight. It fixed the problem and it only cost us about $60.00. We were so thrilled with the results. We were almost ready to go buy a new washer. My wife suggested that we look it up on line and see if we couldn't fix it ourselves before spending the money on a new washer. Was she ever right! Thanks for providing such fine instructional videos.

Leaned the washer forward, removed the old hose and clamped on the new one. It took all of 5 minutes. The part was delivered in two days. I couldn't be happier with our experience.

My sons did it and they said it was an easy fix. No problems to speak of. Used my washer today. it worked like it was supposed to.

Watched the on site video.....Did everything except removing the cabinet....Laid the washer on the front side and did the repair underneath in less than 30 minutes.....I might add the new coupler is much better than the original which was all white plastic....The new part was nylon and had metal inserts. The original had no inserts. Some have said the original part that had the two flat sides would just round out causing the drum not to agitate or spin. Mine just broke in half. I don't see this new part breaking or rounding out the metal inserts.....I might add Whirlpool OEM part was costing much more and with a 5 business day wait on delivery....Parts Select 1.8 day was advertised and it came in two days.....You won't go wrong doing business with Part Select.

Was going to "...just take it apart and fix it" as my career covered being a mechanic, machinist and vocational instructor for over 35 years. Just in case. I decided to visit the PARTSELECT" website for "How-To" guidance. There I fund excellent troubleshooting guidance, including root-cause analysis in % of likeliest cause(s). This was followed with a brief step-by-step descriptions of "How-To" activities, including necessary tools. Best of all was the short instructional video, showing exactly how to go about the repair in a safe and systematic manner. As a former instructor, I am truly impressed by the quality of the material and service this website offers! It made my job so much easier, and consequently it was well done in no time. I urge every customer to follow the excellent guidelines and strongly recommends this site to others. Total cost of my repair was $11.00 for the part, plus shipping; saving me a bundle and possible grief and frustration! The website gives great customer service off- and on-line with follow through by courteous personnel. Thank you for the superior customer service and level of support at every step!