11020901991 Kenmore Washer - Instructions

Disassembled and removed agitator/auger unit by removing center cap, and removing center securing nut. Once on the workbench, further separated auger from agitator unit to access clutch, cam and four dogs. The old dogs had broken into two pieces each and no longer functioned. Upon obtaining replacement dogs, I simply installed them, reassembled the parts and remounted the center auger/agitator unit. Works like a dream.

I Googled "washer would not spin" and came upon the PartSelect YouTube video on replacing the motor coupling. Since this seemed easy enough (and I'm a 40-year-old Mom), I decided to take the washer apart as the video instructed just to see if I could find anything obviously broken or out of place. Low and behold, the rubber gasket around the coupling was broken and indicated the coupling probably was too. I ordered the part through the direct link on the YouTube video and easily put the new coupling on and VOILA! The only thing I'd recommend differently is that you leave the pump alone. It doesn't need to come off to get to the coupling. After wrestling with trying to remove the pump, I left it in place, but not before unknowingly damaging it. I had some rust build-up in there and it made the fit very tight and cracked the part/sleeve the motor drive plugs into. When the washer was reassembled I found I'd caused a leak. But...no biggie. I decided to replace pump, too. Hey, now I know how to! :) Just received that part yesterday and VOILA! It's amazing what you can accomplish with the internet. Don't be afraid of this task, ladies (and gentlemen).

Super easy following a You Tube video and Part Select guidance. The part was perfect and it was the exact same part Sears was will to charge me twice as much for! I will absolutely go to Part Select for all me repairs.

Followed the video instructions supplied with the email from Partselect, the video was very helpful and made the repair simple and fast

pulled washer away from wall unplug elec cord turn water off removed hoses pulled back of washer apart unpluged con on old valve removed small hose unbolted old valve installed new valve and hoses put all together tested with washing a load works perfect now only took 30 min to do repair very nice .

watched video and followed instructions, no problems.

took the washing machine out of the washroom closet and did the repair in the kitchen

Replaced the clutch - works great. HOWEVER - check the drain pump attached to the motor, there was a small sock clogging it up which also fixed the problem. I saved 600 bucks on not buying a new washing machine!!

Parts came promptly. Disassemble agitator as per tutorial video on website. Replace locking "dogs" and reassemble. Cheap, effective fix!

disconnected power cord. disconnected water lines, pulled outer drain hose out of home drain standpipe. tilted unit forward. removed outer drain hose. removed mounting screw for drain pipe with nut driver. removed inner drain hose (defective part) with pliers. installrd new part in reverse order. new part fit like a glove.

take the cabinet frame out first, take the pump off the motor assembly, take motor out, found the coupling is broken. replace the coupling, put back everything. That's all. Washer start to work immediately.

Youtube video

had to take the entire shell off the washer and then it was 2 simple clamps.

I watched the video on your site of the fellow demonstrating the repair and was able to do it myself. The video was right on the money and the repair was exactly as the video showed. I spent maybe an hour and a half. It would have been much less but I'm not that mechanically inclined. I figure to have saved at least a couple of hundred dollars. Thanks. Will definately use you again.

Prior to this repair I have never performed repair work on a washing machine. The video that was provided online was accurate and easy to follow which took all the mystery and headaches out of performing the repair. If the videos supplied by Parts Select with appliance parts make future repairs this easy I will never call a service man again.