11020096993 Kenmore Washer - Instructions

Ordered the part, received part in short time and snapped it on in less than a minute. Seals better than original.
Thanks PartSelect. I will be back.

Coupler is design to break when washer is overloaded or out of balance. Saves the motor from being burned out. Very easy repair. Unhook washer hoses and electrical plug...tip washer on side if there is no bottom to washer instead of removing side panels. Unhook clamps to water pump using flathead screwdriver. Water pump comes off without unhooking either of the two hoses. Remove 2 electrical connections and two clamps from motor using socket and screwdriver. Motor pulls out very easy...make sure you are holding motor so it does not drop onto floor. Remove motor mounting plate with socket. Remove old coupling using stubby flat screwdriver from both motor and transmission shafts. Install new coupling on transmission by placing a large socket onto plastic piece of new coupling and tapping lightly with hammer until flush with shaft. Install rubber piece of coupling...tap new plastic piece onto motor shaft using socket and hammer. Reinstall motor mount. Turn motor shaft so coupling pieces are aligned. Reverse order to reinstall motor and pump. I tilted the tub slightly when reinstalling the motor and pump as it is a tight fit...just be patient during this step.

The last step in this process is to go tell your wife that she in fact is NOT getting the new $2000 front loading washer and dryer set she saw at Lowes because you just fixed her washer for $20 including shipping.

It really is an easy fix...takes longer to unhook and move the washer than to replace part. Thank You Partselect for your excellent website and speedy shipping of product.

Used your exploded view of the area to determine the problem-found the broken part and reassembled following the drawing. I felt like a pro after a test and kept my wife happy. [only lost a few days waiting for the parts which arrived as expected]

Purchased lid trigger elsewhere but got the connector on line here after being told I would need to purchase complete wiring harness to correct. Once lid trigger was in i stripped the three wires that went to lid trigger and pushed thru the back side of the connector. Then I plugged into trigger. Now washer works again. Very easy to do.

Followed the videos on the website. But had to order parts twice because it wasn't the springs it was the plastic bushings the tub sits on that caused the wobble. No big deal though. All told it was still far less expansive than a new machine.

On this model, no need to tip washer on back. Tilt console back and disconnect lid switch. Remove two clips holding back to top of washer (under console). Then remove top and front as directed in the video. The pump is accessible from the front of the unit, just below the tub. Hose clamps are easy to remove/replace. Took more time to wipe inside of washer clean than to remove/replace the water pump. Total time was just over 30 minutes.

Unplugged washer. Pulled the washer away from the wall & leaned it back against the wall to access the underneath side of the washer. Disconnected water hoses to the pump with water pump pliers. Have drain pan handy to catch the water, approximately 1 qt. Remember which hose goes to the proper place. Removed two retaining screws/straps allowing the motor to be seperated from the transmission. There is enough slack in the wiring to allow you to drop the motor without disconnecting. You do not need to remove the water pump. Removed old coupling & replaced with the new one. Make sure you use the "new style" replacement coupler or you will be doing this repair again very soon! Schematics are available online.

I tried to remove the outer console to get to the tub wear pads easier. This proved difficult for me for some reason. So I tipped the machine on its back at about a 45 degree angle. You will see the tripod support holding up the tub. The pads lie in between the bottom of the tub and on top of the tripod support . You won't be able to see the pads since the are on the top of the support, but you will see the two insert tabs of each pad sticking out. There are about 120 degrees apart from each other. I pushed up on the tub and slipped the piece of wood in between the tub and tripod support close to the pad. Taking a screwdriver and hammer I punched out the wear pad insert tabs. You can replace the old pad with the new one by using some force with your hands. Some pop right in and some you need to use a little leverage, maybe with the piece of wood you used to hold up the tub. Be careful not to get the pads greasy, keep clean as possible. Worked great.

The coupling, made of plastic and rubber, on our Whirlpool washer gave out. Done the same repair nine years ago and knew what to do. Here is a short summery:

1. unscrew the 2 screws that hold the control panel on top of the machine in place

2. unscrew the screws that connect the housing with the back panel

3. pop the 2 clips under the control panel to release the back panel

4. with the back panel loose disconnect everything
that is pushed, screwed or clamped on and take the back panel off (don't worry about remembering where things go, everything can go only one way together again)

5. slightly lift the housing of the washer in the back to remove, that gives you access to the coupling in front of the machine

6. I personally like to put the washer on its back and do the repair that way. However, if you want to
leave it standing that is gets you there too.

7. take the screws out of the brackets that hold the pump (the thing with the two hoses attached to it)
in place and snap off the brackets; lift up the pump and put aside

8. you can now remove the broken coupling

9. check for any fragments and clean off what needs to be cleaned

10. replace the coupling

11. reverse the order of steps 1 to 7; make sure that the all electrical connections and hoses are connected!

12. test

Completely dismantled washer per video , replaced gasket and spanner nut, then re-assembled washer. I’m a 58 year old female. It was tough. Main issue was that video was for dif. Model washer. Had to figure out some things myself.

I followed the online instructions to remove the shell and attempted to remove the drum, but not having the special wrench to remove the special nut, tried using a screwdriver and hammer, which failed to loosen the nut. I then started examining the the undercarriage and saw that I could replace the springs without removing the tub and did that. In the course of replacing the springs I discovered I could also access the wear pads by lifting the drum off of the undercarriage and placing a block to hold it above the pads. I was able to pop the old pads out by tapping underneath them with a hammer. The new pads were then installed and the weight of the drum popped them in. It was necessary to lift the drum assembly three times for each of the three pads.

I just replaced the spring just like the vid show me.it run's like a new one-I bought it used about 5 yr's ago

Pulled hoses off, unclipped the remaining retainer clip, slid old pump off. Slid new pump on replaced the old retainer clip and put the new one on, replaced the 2 hoses, done. It took mabey 10 min.
The part got there in less that 24 hours from the time I placed the order, with standard shipping! I was impressed.

Disconnected power, all hoses. Tilted washer backward to see underneath. (Placed sturdy 6" high object under back of washer to keep it from going flat on ground and possibly damaging hose connects). Looked for area where motor and transmission connect. Saw broken part (coupling). After trial and error, figured out how to remove pump and then motor, by removing strap type holding clips, and then broken part was accessible. Ordered part online and was easy to install and reassemble washer now that I knew how it came apart. If I had known the part name or number beforehand, I could have watched the replacement instruction video on this site, but I figured it out anyway, and I did it without removing the whole control switch panel and side panels/body of washer, like they do in the video. But..I guess they had to do that to give you a good view of all the parts and things they were removing underside. I recommend watching video for this part install,so you see what needs to be removed and how underneath, but then just tilting washer back to access underside, without all that control panel and sides removal.

So I took apart the agitator and found that it was just worn down. So I ordered the new part on a Friday and recieved it over the weekend! It took me about 10 minutes to get it back together and works like new. Thank you PartSelect!!