11016982500 Kenmore Washer - Instructions

I was skeptical that this would take less than 15 minutes, but it actually took closer to 5 minutes! (1) Remove the fabric softener cup from the top of the auger by pulling up on the collar as indicated. (2) Pry the cap off the auger with a small screwdriver. (3) Use a long 1/2 inch socket extender (with no socket on it) to unscrew the plastic retainer for the mechanism at the top of the auger. Remove the mechanism. (4) In the mechanism, there's a thin collar holding in the agitator directional cogs. Pry that collar up to remove it. This was the trickiest part. I was afraid of breaking that collar but it survived. (5) Replace the cogs. (6) Reverse the previous steps.

Followed website instructions, worked for a couple days, appears it needs clutch or possibly transmission(red oil present)

Pulled off clamps, removed 2 clips, pryed off pump from shaft, sanded shaft(as it had rust on it) put a dab of oil on shaft, installed pump, hold down clips and hose clamps.

one thing that you do not need to do is to remove the pump from the motor, I tried to remove it as per the instructions but the pump cracked,remove both inlet and outlet hoses from the pump and remove the pump and motor together, don't try to take them apart, you don't need to, thanks

Did not know problem or how to access - thought the back came off washer. Typed in symptoms and it pretty much pinpointed the most likely cause. Watched video on how to take it apart (BTW the front and sides come off, NOT the back). Followed the guide, took motor off and sure enough one of the plastic couplers was cracked. Ordered from PartSelect and with regular shipping the cost was under $20 (ordered Tues. night, had it by Thurs.) Installed part - note as someone else said the new piece has metal inserts which make it really snug to go around the drive shaft, but the tip about using an oversized socket and some light taps to get it on worked liked a charm. Put it all back together (getting case back on was toughest part)and its been working fine for the last week - heavy & lite loads. Have to say was thinking the whole thing needed to be replaced (sound & age) but for $20 it was worth the shot...Glad i came here first!

Watched the repair video that came with receipt. Removed two screws from power head, folded out of the way. Removed two large clips holding outer shell on and removed outer shell. Tipped washer back towards wall. Removed two clips holding pump on to motor shaft. Removed both hose clamps, drained hoses onto towel. Aligned new pump onto shaft and did a reversed assembly of above items. Works great!

It was actually much easier than I expected. The worst part was dealing with the gear oil as I drained it to clean out the plastic pieces that came off the gear. To see how to fix things like this, I went to Google, enter my model and what the problem was and watched a repairman do it. It seemed easy and it was.

Removed the upper sgitster by removing the center bolt to the bottom agitater. Manage to pull the cog housing apartfor inspection. left apart and ordered the new cogs. received the cogs within 30 hours and reassembled the unit and bolted it back to the main agitater. works perfect. great service. Thanks Ed PS Now my 97 year old mother in law can keep washing clothes. Shes happy again.

Remove the sides of the washer, motor ran but nothing moved, closer look found drive coupling broke (10 years and it made of plastic) Order a new part from you, arrived very quickly. Install the part 10 min. later it was running.

Removed the cap and the unit that held the cogs or dogs. Replaced and reassembled. Took about 5 minutes.

The washer was going to be thrown away because of the leak, a new one was purchased. I said I would take the old washer and look into repairing it.I went online and saw a video on how to replace these defective parts, upon seeing how quick and easy this repair could be made, paired with the extremely small expense for parts ( 48.00 including shipping!), I chose to repair the washing machine. After the repair was completed, I donated the machine to a friend and spiritual advisor, an Orthodox Bishop.

Pop the top of the agitator off, 3/8th socket to remove the bolt holding the entire Agitator assembly, pull straight up to remove the entire agitator assembly, remove agitator dog assembly, pull plastic retainer holding agitator dogs in, replace agitator dogs, replace plastic that holds them and just put the thing back together. If it takes more than ten minutes you must have stopped for a beer break

I had previously verified the water leak coming from the washer water pump. This was prior to coming to your web-site looking for the part. I thought it was great the way I was directed to finding the part needed by the problem indicated, which directed me to the water pump 1st thing. I was also sent a instructional video on how the repair is made. This impressed me so much I shared it with one of my sons who volunteered to help with the repair. I'm a HVAC service tech and not use to having that much support. Greatfull for all your company's helpful service. I'll be sure to recommend as well as be a return customer. Sincerely, Dave Evans

thought at first it was the drain hose then found out it was the direct drive water pump, video was great~! had no clue it was that easy, up until i put the cover back on the front of the washer machine, wasnt as easy as i thought, but after 30mins of cursing i managed to get it back on, washer runs great with out a drip, very happy!!! thanks partselect couldnt have done it without u !!!

Followed the video did not need to tilt machine over. Layed on floor it was more comfortable. The most difficult part was putting back on the tension band on top that's because I got a little tired on the food. Thanks for all your help. I bet I saved over $250.00 if a service tech came to fix this. You guys are the best