Models > 11016964502 > Instructions

11016964502 Kenmore Washer - Instructions

All installation instructions for 11016964502 parts

These instructions have been submitted by other PartSelect customers and can help guide you through the washer repair with useful information like difficulty of repair, length of repair, tools needed, and more.

All Instructions for the 11016964502
931-942 of 942
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The washing machine started making a clicking type noise and would not drain after the rinse cycle completed.

  • Customer: Larry from Buffalo TX
  • Difficulty: Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Nutdriver, Screw drivers
  • 0 of 0 people found this instruction helpful
After entering the Parts Select website and searching for the model number information, I found a video which described the problem. The video explained the step by step procedure to access the possible problem. The problem was exactly as the video described, I ordered the repair part, made the repair, and placed the washer back in service. Oh, by the way, the part was delivered to my house the next day.

Washer full of water not draining

  • Customer: James from Port St Lucie FL
  • Difficulty: Really easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Nutdriver, Pliers, Wrench(Adjustable)
  • 0 of 0 people found this instruction helpful
First I tried take the back off. Wrong move, wasted 30 mins on that. Then drained water into bucket, moved washer on hand truck to garage for more room to work. Had pump & drive coupling out in 20 mins. Found Partslect & ordered parts in 15 mins. Two days later had everything back working in 20 mins. Very Good Srevice.

Bad Motor Coupler

  • Customer: Hilary from Gainesville FL
  • Difficulty: Difficult
  • Time to Complete: More than 2 hours
  • Tools Required: Nutdriver, Pliers, Screw drivers, Socket set, Wrench(Adjustable)
  • 0 of 0 people found this instruction helpful
So, the instructional video was great but be warned that you REALLY need to hammer the part into place. Basically hammer it into place so that the end of the shaft that it goes on is flush with the plastic piece of the coupler on both ends. Otherwise, you'll put the washer together and run a load and it'll squeal and smell like burning rubber. We had to take it apart like 3 times before we got it on there securely enough. We would then run an empty load and it would be fine but as soon as we would add clothes the squealing and burning would ensure. So, my advice is to hammer it in well and save yourself the time and struggle!

direct drive motor coupling

  • Customer: Eugene from Chiefland FL
  • Difficulty: Really easy
  • Time to Complete: Less than 15 mins
  • Tools Required: Screw drivers, Socket set
  • 0 of 0 people found this instruction helpful
Unplug washer. turn hot and cold water off. disconnect and mark water hoses. put a blanket on floor and lean washer on its back. use screw driver to remove metal clamps from water pump. use ratchet or nut driver to,,remove screws from metal clamps on motor.remove metal clamps with screw driver. unplug wire harness from motor. remove motor and remove old drive coupling and repelace with new part.

Motor Coupling failed after 20 years!

  • Customer: Brian from Spring Hill TN
  • Difficulty: Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Nutdriver, Screw drivers, Socket set
  • 0 of 0 people found this instruction helpful
Determined based on some Internet searches that the part that we needed was the motor coupling; washer would not spin or agitate. Once I figured out how to removed the cover (by the way, one of the guys at an appliance store told me how to do it), and reviewing the video on your website, I removed the two screws and four clips, dropped the motor, inserted the parts and put it back together - all in about 15 or 20 minutes. It was easy and clean and the washer worked again. Hopefully go for another 5-10 years. Thanks.

washer quit agitating & spinning

  • Customer: james from beverly hills FL
  • Difficulty: Really easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Nutdriver, Pliers, Socket set
  • 0 of 0 people found this instruction helpful
The repair was really simple. I loosened pump & hose .Removed old defective parts.Installed new parts which were 10 times better enginered than original ones. Thank you for your help & quality parts. Jim Merrick Crystal River Fla.

The unit would no longer spin in rinse mode etc.

  • Customer: Peter from Grinnell IA
  • Difficulty: A Bit Difficult
  • Time to Complete: 1- 2 hours
  • Tools Required: Nutdriver, Screw drivers, Socket set
  • 0 of 0 people found this instruction helpful
Watched the video on your website and determined I could easily do the repair. Replaced the part for less than $20.00 including shipping and received it the next day. I ordered the part @ approximately 5 PM and the projected delivery was 1.8 days. To my delight the FedEx truck arrived by 1 PM the very next day and we were up and running within 24 hours of ordering the Direct Drive Motor Coupling. I will definitely use your services again. Special thanks to your video team. I was able to watch step by step how to disassemble and reassemble the washer etc.

Washer would not spin or agitate

  • Customer: John from Idaho City ID
  • Difficulty: A Bit Difficult
  • Time to Complete: 30 - 60 mins
  • Tools Required: Pliers, Screw drivers, Socket set
  • 0 of 0 people found this instruction helpful
1) Unplugged power to the machine. 2)Disconnected the water inlet hoses and the drain hose. 3)Placed the washer on the front of the cabinet. 4) Moved the washer to an area large enough to allow it to be laid down and worked on. 5)Removed the sound deading panel from the bottom of the washer. 6)Disconnected the electrical plugs from the motor. 7)Disconnected the two hoses to the pump. 8)Removed the two strap retaining bolts from top of the motor. 9) Removed the two motor retaining straps. 10) Removed motor and pump assembly from the transmission. 11) Removed the broken drive coupler and replaced it with the new coupler. 12)Reassembed in reverse order. Wish I had seen the brake repair vidieo before this repair was done. It shows how to remove the trasmission and motor asembley as a unit.

Screeching noise, would not drain at all.

  • Customer: Dave from Hermosa Beach CA
  • Difficulty: Easy
  • Time to Complete: 30 - 60 mins
  • Tools Required: Nutdriver, Screw drivers
  • 0 of 0 people found this instruction helpful
Got on the PartSelect website and diagnosed the problem, purchased the replacement part, received the part in 2 days....very quick. I simply watched the "how to" video for the part, which was very easy to understand, and followed the instructions and was able to take out the old part (found it to be broken), replace it with the new part and fixed the washer. It took about 40 minutes, and everything works great. Easy, cheaper and faster than calling a repairman.

failure of agitation and spin, pump works

  • Customer: Max from Redmond WA
  • Difficulty: Really easy
  • Time to Complete: 1- 2 hours
  • Tools Required: Nutdriver, Screw drivers
  • 0 of 0 people found this instruction helpful
According to the video on your site with adaptation to the exact model. More time spent in removing/replacing the cover than any other part of the job

broken coupler between motor and transmission

  • Customer: gregorio from suamico WI
  • Difficulty: Really easy
  • Time to Complete: 1- 2 hours
  • Tools Required: Nutdriver, Pliers, Screw drivers, Socket set
  • 0 of 0 people found this instruction helpful
I watch the video clip

plastic part of coupling was broken

  • Customer: Judith from Concrete WA
  • Difficulty: A Bit Difficult
  • Time to Complete: 30 - 60 mins
  • Tools Required: Pliers, Socket set, Wrench(Adjustable)
  • 0 of 0 people found this instruction helpful
The new coupling parts are better made than the original parts. It was difficult to disassemble motor unit to get at the the old coupling, but once that was accomplished, the new coupling installed pretty easily. The machine is working fine now.
All Instructions for the 11016964502
931-942 of 942