Models > 11016962502 > Instructions

11016962502 Kenmore Washer - Instructions

All installation instructions for 11016962502 parts

These instructions have been submitted by other PartSelect customers and can help guide you through the washer repair with useful information like difficulty of repair, length of repair, tools needed, and more.

All Instructions for the 11016962502
76-90 of 985
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Cracked drain tube.

  • Customer: Eric from Grand Haven, MI
  • Difficulty: A Bit Difficult
  • Time to Complete: 1- 2 hours
  • Tools Required: Pliers, Screw drivers
  • 5 of 6 people found this instruction helpful
Removed old tube and replaced with new version. Replacement slightly different than original since the new part included a feature that appears to prevent the problem. New part still fit and is operating well so far.

My drain hose had cracked and was leaking.

  • Customer: Miguel from San rafael, CA
  • Difficulty: Easy
  • Time to Complete: Less than 15 mins
  • Tools Required: Wrench (Adjustable)
  • 5 of 6 people found this instruction helpful
Once I finally found the part I needed, the repair was very simple and took only a few minutes. Thanks to the very helpful operator to walk me through the diagram to find the corresponding number for the part. I really appreciate your help!

No cold water entering machine

  • Customer: Steve from Bethel, ME
  • Difficulty: Easy
  • Time to Complete: 30 - 60 mins
  • Tools Required: Nutdriver, Pliers, Screw drivers, Wrench (Adjustable)
  • 5 of 6 people found this instruction helpful
After uplugging and removing the hoses from the back of the washer, 1 - Removed four screws that secure control panel to top of machine and tilted panel toward front. Disconnected wiring plugs as req'd to gain more access. 2 - Removed the two gold colored clips that secure the top to the lower sheetmetal housing and tilted the lower housing away from the back of the machine. 3 - Removed the shield that is clipped to the back just above the inlet valve assy. 4 - Removed the hose clamp from the valve, disconnected the four wires to the valve (note their position), Removed the single screw that secures the valve assy to the back and removed the valve assy. Installation is reverse of above.

Washing machine shakes violently during spin cycle

  • Customer: James from Asheville, NC
  • Difficulty: Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Nutdriver, Screw drivers
  • 16 of 40 people found this instruction helpful
Removed four screws that hold the top control panel to the base and hung over the back panel in order to remove the main wrap-around body of the machine. Took off top plastic ring fastened to side of tub then removed old Balance ring. Installed new balance ring. Unfortunately, this did NOT fix the problem. This was a suggestion from Justanswer.com and failed miserably. Does anybody know how to fix this problem? And it's not the springs or the little plastic shims around the base OR the cross coupling to the motor...

Broken water inlet syphon combined with missing feet was causing water to spill out of the washer

  • Customer: Randy from Atlanta, GA
  • Difficulty: A Bit Difficult
  • Time to Complete: 1- 2 hours
  • Tools Required: Nutdriver, Pliers, Screw drivers, Wrench (Adjustable)
  • 11 of 26 people found this instruction helpful
I removed the back of the washer, removed the old water inlet syphon, replaced it with the new one, and, with some difficulty, replaced the back of the washer, reattaching all of the parts to it.

the washing machine would pump the water out, but the agitator would not spin, and it was making noise.

  • Customer: mario from eastchester, NY
  • Difficulty: Really Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Nutdriver, Screw drivers
  • 5 of 8 people found this instruction helpful
The video that was shown about how to perform the repair was spot on. I wasn't sure exactly what part I needed. I took the advise from you stating that these symptoms I described usually meant that the part I ordered was the correct repair In 65% of the cases. I was delighted to see that when I followed the instruction video, and the motor was removed, there was my coupling, In several pieces. At that point I knew that I ordered the correct parts.
Thank You,
Mario for Eastchester, NY.

drum SLAMMING into the back of the washer when sipnning

  • Customer: WILLIAM from DAYTON, KY
  • Difficulty: Really Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Screw drivers, Socket set
  • 4 of 5 people found this instruction helpful
I just replaced the spring just like the vid show me.it run's like a new one-I bought it used about 5 yr's ago

Washer Would Fill With Water But Not Turn On

  • Customer: luis from ocoee, AL
  • Difficulty: Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Wrench set
  • 5 of 8 people found this instruction helpful
Removed control assembly found lid switch. Had to unscrew ground wire from warsher popped clip on old switch came right out. Had to play with lid in order to remove. Popped new switch in screwed ground wire. Reinstalled control panel,plugged in and the way it went. Trouble shot with parts direct made it easy and saved me 350 dollars(new washer)

Tub not spinning or agitating, but could hear motor working.

  • Customer: MICHAEL from CLEARWATER, FL
  • Difficulty: Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Pliers, Screw drivers, Socket set
  • 3 of 3 people found this instruction helpful
Disconnected power, all hoses. Tilted washer backward to see underneath. (Placed sturdy 6" high object under back of washer to keep it from going flat on ground and possibly damaging hose connects). Looked for area where motor and transmission connect. Saw broken part (coupling). After trial and error, figured out how to remove pump and then motor, by removing strap type holding clips, and then broken part was accessible. Ordered part online and was easy to install and reassemble washer now that I knew how it came apart. If I had known the part name or number beforehand, I could have watched the replacement instruction video on this site, but I figured it out anyway, and I did it without removing the whole control switch panel and side panels/body of washer, like they do in the video. But..I guess they had to do that to give you a good view of all the parts and things they were removing underside. I recommend watching video for this part install,so you see what needs to be removed and how underneath, but then just tilting washer back to access underside, without all that control panel and sides removal.

Washing machine making a grinding noise

  • Customer: Tracy from Yuba City, CA
  • Difficulty: Easy
  • Time to Complete: 30 - 60 mins
  • Tools Required: Nutdriver, Pliers, Screw drivers, Wrench (Adjustable)
  • 3 of 3 people found this instruction helpful
Purchased and installed PS1485646 COUPLING, MOTOR (Direct Drive Coupling). We googled "Washing Machine making a grinding noise. Several people suggested coupling probably broken. We located some instructions online regarding dis-assembly, sure enough,the coupling was broken. We ordered the part from Partselect.com. It arrived in three days, replaced the broken coupler. Washing machine back in business for around $20. Hooray! Thanks, Partselect!

Top agitator did not work

  • Customer: George from Danbury, WI
  • Difficulty: Really Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Screw drivers, Socket set
  • 3 of 3 people found this instruction helpful
I removed the cover for the softener dispenser on the top of the agitator. Then reached in and removed the cover of the nut and washer which was very sticky and sealed with an o-ring. This took a bit of pressure. Then used a socket wrench with an extension to loosen the bolt and took the whole agitator out of the machine. Then I set the agitator on the floor and with a fine 12 inch long screw driver released the catches while turning and pulling the agitatior with my other hand and holding the lower agitatior on the floor with my feet. I then turned the upper part over and removed the cogs and holding mechanism.
Then I reversed the process after replacing the cogs with the new part. 25 minutes total.

Broken Drain hose

  • Customer: Armando from Graham, NC
  • Difficulty: Really Easy
  • Time to Complete: Less than 15 mins
  • Tools Required: Screw drivers
  • 3 of 3 people found this instruction helpful
to change it was 1,2,3
thank you guys

Coupling on Whirlpool Washer gave out

  • Customer: Ronny from Santa Monica, CA
  • Difficulty: Easy
  • Time to Complete: 30 - 60 mins
  • Tools Required: Screw drivers, Socket set, Wrench set
  • 3 of 3 people found this instruction helpful
The coupling, made of plastic and rubber, on our Whirlpool washer gave out. Done the same repair nine years ago and knew what to do. Here is a short summery:

1. unscrew the 2 screws that hold the control panel on top of the machine in place

2. unscrew the screws that connect the housing with the back panel

3. pop the 2 clips under the control panel to release the back panel

4. with the back panel loose disconnect everything
that is pushed, screwed or clamped on and take the back panel off (don't worry about remembering where things go, everything can go only one way together again)

5. slightly lift the housing of the washer in the back to remove, that gives you access to the coupling in front of the machine

6. I personally like to put the washer on its back and do the repair that way. However, if you want to
leave it standing that is gets you there too.

7. take the screws out of the brackets that hold the pump (the thing with the two hoses attached to it)
in place and snap off the brackets; lift up the pump and put aside

8. you can now remove the broken coupling

9. check for any fragments and clean off what needs to be cleaned

10. replace the coupling

11. reverse the order of steps 1 to 7; make sure that the all electrical connections and hoses are connected!

12. test

Broken Coupling

  • Customer: DEREK from ASHEVILLE, NC
  • Difficulty: A Bit Difficult
  • Time to Complete: 30 - 60 mins
  • Tools Required: Nutdriver, Pliers, Screw drivers, Socket set
  • 3 of 3 people found this instruction helpful
Disconnect power & water then drain hoses.
We flipped the washer on it's side to gain access to the bottom. There was no need to take off the back panel. Keep a 5 gallon bucket and a few rags handy for the extra water in the pump line.
Disconnected the wiring harness. Removed the brackets holding the motor. It's a little tight on the back bracket. It has a 1/4" hex nut on the back side, so I used a 1/4" drive socket (see: small). Removed the bolts holding the gear case (this makes it a lot easier). Disconnected the pump hose and rotated the motor & gear box and pulled forward. This gives you access to the coupling. Remove the broken part. Clean the area for debris. NOTE: each part of the coupling has 3 fingers (these are what breaks off), so check to make sure you get all broken parts. Insert the new coupling. It has 3 parts; the plastic fittings go on tight and need to be snug to the shaft. Use a screwdriver handle on the center and tap down with a small hammer. Spray silicone on the rubber coupler to allow a little better slide.
Reverse the process. Line the gear box and motor up and push back into the tub assembly. We used 2 people to do this. It's easier to have someone stand over it and hold / rotate the gear box while the other one can align the motor & bolt everything back on.
It took us an hour, however, if you were doing a couple you could get it down to 30 min. flat.
Go wash your clothes!

Motor runs, but tub does not spin or agitate

  • Customer: Danny from Woodstock, GA
  • Difficulty: Easy
  • Time to Complete: 30 - 60 mins
  • Tools Required: Screw drivers, Socket set
  • 3 of 3 people found this instruction helpful
Woulkd have taken alot less time had I not taken off the control board, back...etc. Laying the unit on its back is perfect. Took it out into the garage when I could have done it in the laundry rooom with very little water loss.
1. Removed all hoses connected to top of motor. This was not very easy since the spring clamps had been in the same place for 20+ years. Also removed all wire harness connected to and from the motor.
2. Removed metal clamps from top of motor unit, and removed the plastic "valve".
3. Removed screws holding in clamps on each side of the motor used to hold motor on motor plate. Removed motor. Trick is to make sure that the back clamp stays in place...makes it a little easier when you go to re install.
4. Cleaned out around agitator shaft, and fitted one side of the coupling and the neoprene type joiner on to the agitator shaft.
5. Fitted other side of coupling on to motor...This is where it got a little tough......and then placed motor unit on the motor plate, making sure to line up teeth to neoprene joiner.
6. Replaced clamps on each side of the motor and screwed in nuts holding them in place.
7. Replaced plastic "valve" and the clamps that hold it in placed...back one is a little tough.
8. Reattached hoses to "valve" and hooked all wire harness back into place.
9.Tested perfect...little burning smell on first spin....but works great now!!
All Instructions for the 11016962502
76-90 of 985