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Models > 11016962501 > Instructions

11016962501 Kenmore Washer - Instructions

All installation instructions for 11016962501 parts

These instructions have been submitted by other PartSelect customers and can help guide you through the washer repair with useful information like difficulty of repair, length of repair, tools needed, and more.

All Instructions for the 11016962501
916-930 of 976
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Intermittently the spin cycle would not empty the tub fully

  • Customer: Robert from York, PA
  • Difficulty: Easy
  • Time to Complete: 1- 2 hours
  • Tools Required: Nutdriver, Pliers, Screw drivers
  • 0 of 0 people found this instruction helpful
First off, let me say two things, this was my very first washer repair and the installation video was excellent.

Few things though ..... The first thing I noticed was the old parts I removed did not look that bad to me. I was starting to wonder if I was wasting my time. However, its apart now I'll continue on. I had a hard time properly seating the new couplings on either end correctly. They were VERY snug. What I ended up doing was getting a 20mm deep socket that fit perfectly onto the coupling and with a hammer gently, (and I underline gently) tapped the new parts into place. That fixed that problem. I also had some minor difficulty putting the cabinet back together, but nothing earth shattering. The cabinet fits on top of the frame, not under. And lastly, the small clips that hold the console on were not very reusable afterwards so I'll need to order a new set of them sometime.

All-in-all it was a fun repair that didn't take me too long and I saved quite a bit. I definitely would do it again if necessary. I've done about 5 loads of laundry since and everything seems to be working great so far.

- Bob

Agitator spun freely both ways and would not agitate

  • Customer: rob from modesto, CA
  • Difficulty: Really Easy
  • Time to Complete: Less than 15 mins
  • Tools Required: Screw drivers
  • 0 of 0 people found this instruction helpful
I used a small flat head screw driver to pop off the top cap, (since mine does not have a fabric softener dispenser). My 90 series didn't have a screw or a nut holding the agitator on, instead there was a plastic shaft with a half inch square hole in the middle. I didn't have a half inch socket at the time so I used a large flat head screw driver to remove it.(lefty loosy righty tighty) Didn't take no time at all to remove the agitator and replace the directional cogs.

Washer tub leans to one side. ( Not centered.)

  • Customer: Edgar Seabrooks from Philadelphia, PA
  • Difficulty: Easy
  • Time to Complete: 30 - 60 mins
  • Tools Required: Pliers, Screw drivers
  • 0 of 0 people found this instruction helpful
Unplugged the washer and removed the two screws from the control panel. Raised the control panel and disconnected the wire connector that connected to the top.Then removed the two spring clips that hold the cabinet to the back of the washer. removed the cabinet from the washer that exposed the frame of the washer. I then replaced the broken spring by pushing the tub of the washer as far as it would go and replaced the suspension spring. Then i reinstalled the cabinet and control panel. Everything worked okay. ood as new.

Washer would not agitate and noises.

  • Customer: Thomas from Vidor, TX
  • Difficulty: Really Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Screw drivers
  • 0 of 0 people found this instruction helpful
Pop off soap dispenser, with a flat blade screw driver remove the cap on the top of the agitator. remove the cam,then remove the retaining ring on the bottom that hold the cods in place, and replace the cods. Very easy.

ajitator cogs were wore and need replaced

  • Customer: Steven from Fayetteville, PA
  • Difficulty: Really Easy
  • Time to Complete: Less than 15 mins
  • Tools Required: Pliers, Screw drivers
  • 0 of 0 people found this instruction helpful
pulled the fabric softner dispenser off, took a flat tip screw driver to pop the cap off. which the piece inside that held the cogs just took a long nose pliers to grip frimly but not to hard and turned it loose then lifted the unit out that had the cogs. the cogs was held on by a small plastic ring that just slipped up over the unit then you can replace the cogs. to put back together do the directions in reverse

Pumps but won't spin, leaks, top of agitator doesn't move

  • Customer: Kenneth from Talbott, TN
  • Difficulty: A Bit Difficult
  • Time to Complete: 1- 2 hours
  • Tools Required: Pliers, Screw drivers, Socket set
  • 0 of 0 people found this instruction helpful
My repair was successful but was not as easy as some have reported. I needed to replace the coupler, but when I tried to remove the pump from the motor, the shaft was rusted and wouldn't budge. I pried and wiggled and used WD-40 to no avail. I ended up taking off the motor and pump as a unit. After replacing the coupler and reassembling the washer, the water pump leaked, probably as a result of all of the prying. To get the water pump off, I had to cut it into pieces, using a hack saw. Even when I got down to the end, I had to peel pieces of plastic off of the rusted shaft. I then had to file and sand the shaft to get it so that it would fit into the new pump. After putting the washer together again and running it through its cycles, I noticed that the top half of the agitator was not turning. I then ordered and installed the agitator repair kit. Through all of this, my orders were all correct and arrived in amazingly fast times. The videos were all very helpful. Even though it was a trial a times, I still saved a pile of money.

noise caused b y broken coupler between motor and transmission during "spin" and not spinning

  • Customer: John P from Brazil, IN
  • Difficulty: Easy
  • Time to Complete: 1- 2 hours
  • Tools Required: Nutdriver, Pliers, Screw drivers
  • 0 of 0 people found this instruction helpful
removed motor and broken coupler... installed new coupler and replaced motor. also removed pump to inspect for sock, etc. that that might have caused coupler to break.. ADVICE: Look for how-to video on YouTube first. Remove outer cabinet according to video by first removing the top control panel and then remove the outer cabinet which exposes the motor and pump. This way you will not have to tip machine up/back and work under it. This repair is made easily by first removing the outer cabinet.

Washer would not spin

  • Customer: Mark from McCall, ID
  • Difficulty: Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Screw drivers, Wrench set
  • 0 of 0 people found this instruction helpful
I followed the instructions from a YouTube video, just do a Google search for the make, model, and what the problem is and several videos will come up to pick from. Everything went just as described in the video, took about 10-min to take the motor out, a couple of minutes to replace the broken motor coupling, and another 10-min to put it back together - slick.

was not agitating

  • Customer: charles from grand island, FL
  • Difficulty: Really Easy
  • Time to Complete: Less than 15 mins
  • Tools Required: Pliers, Socket set
  • 0 of 0 people found this instruction helpful
Pulled the top off the agitator, used the pliers to pull off the seal, used the socket to get the bolt off , pulled the rest of the agitator off and replaced the directional cogs. Put it back together in reverse. Piece of cake. Beats paying a repair man.

machine would knock at the front of the machine on spin

  • Customer: Barbara from Holmen, WI
  • Difficulty: Really Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Pliers, Screw drivers
  • 0 of 0 people found this instruction helpful
Watched the video on your site for that part

The washer was making noise and was leaving the cloth dripping wet at end.

  • Customer: Kenia from Orlando, FL
  • Difficulty: Easy
  • Time to Complete: 30 - 60 mins
  • Tools Required: Nutdriver, Pliers, Screw drivers
  • 0 of 0 people found this instruction helpful
Before I even watch any partselect videos to do the repair, which I should of from the very beginning, ah, ja, ja, I had already disassembled the back panel "my way" to the washer and trouble shooting the washer with my wife's help. While she tilted the washer backwards, I looked under and we found that the noise was coming from in between top of the motor where the direct drive motor coupling is located and the clutch assembly came together which I learned along with names and functions after watching the partselect installation video. Nice! Once I received the part it took me like 45 minutes to put all back together. Took loose two screws to clips holding the motor, pulled motor of mounting bracket finding the broken piece, replaced it, recouped reinstalling motor onto the motor bracket, clip, clip the two little screws and walla, got the wife her washer back, at bed time rewards, peace of mind the rest was history... Thanks PartSelect for awesome videos and great customer service!

agitator,drive motor coupling,water pump 3 problems

  • Customer: judy from lawrenceville, GA
  • Difficulty: Really Easy
  • Time to Complete: More than 2 hours
  • Tools Required: Pliers, Screw drivers, Socket set
  • 0 of 0 people found this instruction helpful
I watch the you tube, and try to fix it by myself,to save money, and moving trouble.this is my first time fix a big machine like this,I was a little scare, but after I saw the youtube about how to fix the washmachine,I start to give a try.it take little bit more time for me to figure out ,but I finally made it. now I can wash my cloth now, and perhaps fix washmachine for my exrat income.( message sharing from an asian 58 yrs old lady, sorry for unable to show step by step due to English not very good)

washer was squealing during wash and spin cycle

  • Customer: George from Cole Spring, KY
  • Difficulty: A Bit Difficult
  • Time to Complete: 30 - 60 mins
  • Tools Required: Nutdriver, Pliers, Screw drivers
  • 0 of 0 people found this instruction helpful
Followed the video and instructions included with part. At first we did not think the repair was successful, but after several small loads were run, squealing stopped. The washer is 16 years old and so far is running like new. We certainly appreciated the great customer service. The part was delivered in less than 24 hours.

washer quit in cycle

  • Customer: Brett from Hurst, IL
  • Difficulty: Really Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Screw drivers, Socket set
  • 0 of 0 people found this instruction helpful
very easy, pop up the top, unscrew 2 screws, unplug switch , plug in new switch replace 2 screws ,put top down,finished

Agitator not agitating (spun freely)

  • Customer: Kelly from Register, GA
  • Difficulty: Really Easy
  • Time to Complete: Less than 15 mins
  • Tools Required: Socket set
  • 0 of 0 people found this instruction helpful
I watched the short video that was in the email with my order confirmation and all turned out well.
All Instructions for the 11016962501
916-930 of 976