Models > 11016962501 > Instructions

11016962501 Kenmore Washer - Instructions

All installation instructions for 11016962501 parts

These instructions have been submitted by other PartSelect customers and can help guide you through the washer repair with useful information like difficulty of repair, length of repair, tools needed, and more.

All Instructions for the 11016962501
76-90 of 934
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Washer tub off balance and noisy

  • Customer: Gregory from Kent OH
  • Difficulty: A Bit Difficult
  • Time to Complete: 30 - 60 mins
  • Tools Required: Pliers
  • 3 of 3 people found this instruction helpful
The repair was fairly simple and while it made the spin operation quieter and and a bit more stable, it still gets out of balance. Disconnected power, shutoff supply lines and disconnected them from the unit.

Laid washer on its front and replaced the two more visible springs fairly easily from underneath using a little leverage with a 2 x 4 to take any residual tension off the springs.

Then I turned the washer over on its back (gently and with a little support (board or old thick towel) so the weight of the unit didn't rest entirely on the water intake connectors

Again, lifted the tub with 2 x 4 and disconnected the power and control connector to the motor to make a little more room to get to the spring.

If you do this, be sure to re-connect that connector before you put the washer back and test, otherwise it will fill and then sit.... I had to siphon the tank out, disconnect everything, flip it over and re-connect that power connector!! After that the unit ran better than before, especially on the spin cycle. Over all this washer is 15 years old and worn a bit so we are still careful not to overload it and balance the loading as much as possible. Large bedspreads and king size sheets or mattress covers will always spin out of balance but for 90% of regular washing it was an improvement.

My washer stopped mid-cycle and acted completely dead

  • Customer: Jeff from Ventura CA
  • Difficulty: Really easy
  • Time to Complete: Less than 15 mins
  • Tools Required: Nutdriver, Screw drivers
  • 3 of 3 people found this instruction helpful
I thought the click of the lid switch sounded different so I pulled the top console and tested it for continuity in both positions and found none. When I by-passed the switch the washer started up, so I knew what the problem was. There are four screws involved to remove the console which reveals the lid switch to the left side. There's a single screw for a ground wire but the switch itself is simply snapped in place after disconnecting the wire harness plug (must be done with the lid open btw).

I was lucky to diagnose the problem accurately so that the first thing I suspected turned out to be the problem!

Tub did not center and seal was hanging out of tub

  • Customer: James from Nelsonville OH
  • Difficulty: Easy
  • Time to Complete: 1- 2 hours
  • Tools Required: Pliers, Socket set
  • 4 of 7 people found this instruction helpful
Laid washer on front side and removed top spring, then lifted the tub assembly to replace the right side spring, the one behind the motor was the hardest, I lifted the tub then removed the spring bracket at the tub with pliers and a socket. The top seal all I had to do was take the 4 screws that hold the top on (it takes a long extension) then sit it bak up and I lifted the top up to give me enough room to unsnap the top piece of the tub, cleaned it up put seal in. The parts fit perfitlt and real fast shipping, I bookmarked the site and will buy from again. JIM

Tub would not agitate

  • Customer: A from Hudsin OH
  • Difficulty: A Bit Difficult
  • Time to Complete: 30 - 60 mins
  • Tools Required: Pliers, Screw drivers, Socket set, Wrench set
  • 5 of 10 people found this instruction helpful
I had given up on repairing the machine and placed order for a $650 washer. After returning to home from this shoping, I wanted to know possible problems with the current machine and came across a story on your web site attached to the Coupling parts description. It described the repair details. Encouraged I placed order for this $15 parts and repaired in an hour, saved the replacement machine cost. Thanks a lot

water pump leak

  • Customer: Richard from Sandy UT
  • Difficulty: Really easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Pliers
  • 3 of 4 people found this instruction helpful
I used pliers to loosen the hose clamps and the small springs that hold the water pump to the water pump motor. The old pump then came off by simply pulling it off. The new was was the reverse. Everything worked well.
The biggest problem had been finding that the water pump was leaking. I first tried to fix it with epoxy but it is apparentlly made of nylon and the expoxy didn't stick well.
I am still annoyed that Whirlpool makes a water pum that leads so soon. The Whirlpool site showed my model number as non existent. Later, after purchasing the right one from this third party site, Whirlpool sent email that they found the model number and gave me a much higher replacement price for the pump.

Washing machine leaked

  • Customer: Lisa from Walker LA
  • Difficulty: Really easy
  • Time to Complete: 30 - 60 mins
  • Tools Required: Pliers, Screw drivers
  • 3 of 4 people found this instruction helpful
First. I unplugged the washing machine from the electrical source. Then, I unscrewed the two screws in the front and the two screws on the back holding the control panel onto the washer. I lifted the control panel off and let it hang in the back of the washing machine. I unplugged the white plug connecting the control panel from the machine. I used a screw driver to pry the two giant spring like clamps and the cabinet released from the actual washing machine. At the bottom, I found the pump, unclamped the small clamps holding the pump on, pulled it off, installed the new one ( I used pliers to get the hose clamps where they needed to be) and then reversed by steps. Easy as pie and saved me a bunch of money

Washer leaked during the filling cycle.

  • Customer: erik from willimantic CT
  • Difficulty: A Bit Difficult
  • Time to Complete: 30 - 60 mins
  • Tools Required: Screw drivers
  • 3 of 4 people found this instruction helpful
It took me awhile to figure out how to get the shell off the washer frame. (I didn't know about flipping it on its back). Once the moving parts were revealed, the water pump was staring at me with both ports. I turned the machine on and saw that the leak was coming from the pump.
1. Cut power
2. unclipped pump with pry with screwdriver
3. detatched both hoses - flood ensued
4. gently pulled pump off transmission
5. replaced pump

I reccommend doing this repair with empty tub.

Washer would not wash,spin or drain.

  • Customer: Michael from Covington LA
  • Difficulty: Really easy
  • Time to Complete: Less than 15 mins
  • Tools Required: Screw drivers
  • 3 of 4 people found this instruction helpful
I thought that the lid switch was the problem why the washer would not perform the drain or spin cycle. I broke the lid switch by moving the wires around. I rigged it so my daughter could use it by screwing a screw in the switch til the new one came in. After a few days, the machine stopped working again as stated above with the motor. I purchased a new Whir-pool washer for her and later found a white wire that connects to the electric motor was burnt around the connector in that only one tiny wire was still attached. I reconnected the wire in the connector and the washer started working again.

hoses had holes in them

  • Customer: Sharon from Dallas TX
  • Difficulty: Really easy
  • Time to Complete: Less than 15 mins
  • Tools Required: Screw drivers
  • 4 of 7 people found this instruction helpful
Put clamps on hose end and then used some dishsoap on the inside of the hose to make pushing them into place easier once in place I placed the clamp in correct spot and used a screwdriver to tighten the clamps.

washer would fill with water but not turn on

  • Customer: luis from ocoee AL
  • Difficulty: Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Wrench set
  • 3 of 4 people found this instruction helpful
REMOVED CONTROL ASSEMBLY FOUND LID SWITCH.HAD TO UNSCREW GROUND WIRE FROM WARSHER POPPED CLIP ON OLD SWITCH CAME RIGHT OUT.HAD TO PLAY WITH LID IN ORDER TO REMOVE.POPPED NEW SWITCH IN SCREWED GROUND WIRE.REINSTALLED CONTROL PANEL,PLUGGED IN AND THE WAY IT WENT.TROUBLE SHOT WITH PARTS DIRECT MADE IT EASY AND SAVED ME 350 DOLLARS(NEW WASHER)

Top agitator did not work

  • Customer: George from Danbury WI
  • Difficulty: Really easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Screw drivers, Socket set
  • 2 of 2 people found this instruction helpful
I removed the cover for the softener dispenser on the top of the agitator. Then reached in and removed the cover of the nut and washer which was very sticky and sealed with an o-ring. This took a bit of pressure. Then used a socket wrench with an extension to loosen the bolt and took the whole agitator out of the machine. Then I set the agitator on the floor and with a fine 12 inch long screw driver released the catches while turning and pulling the agitatior with my other hand and holding the lower agitatior on the floor with my feet. I then turned the upper part over and removed the cogs and holding mechanism.
Then I reversed the process after replacing the cogs with the new part. 25 minutes total.

Tub not spinning or agitating, but could hear motor working.

  • Customer: MICHAEL from CLEARWATER FL
  • Difficulty: Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Pliers, Screw drivers, Socket set
  • 2 of 2 people found this instruction helpful
Disconnected power, all hoses. Tilted washer backward to see underneath. (Placed sturdy 6" high object under back of washer to keep it from going flat on ground and possibly damaging hose connects). Looked for area where motor and transmission connect. Saw broken part (coupling). After trial and error, figured out how to remove pump and then motor, by removing strap type holding clips, and then broken part was accessible. Ordered part online and was easy to install and reassemble washer now that I knew how it came apart. If I had known the part name or number beforehand, I could have watched the replacement instruction video on this site, but I figured it out anyway, and I did it without removing the whole control switch panel and side panels/body of washer, like they do in the video. But..I guess they had to do that to give you a good view of all the parts and things they were removing underside. I recommend watching video for this part install,so you see what needs to be removed and how underneath, but then just tilting washer back to access underside, without all that control panel and sides removal.

DIRECT DRIVE MOTOR COUPLING

  • Customer: derrick from paterson NJ
  • Difficulty: Really easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Nutdriver, Screw drivers, Socket set
  • 2 of 2 people found this instruction helpful
HELLO THE INSTALLATION WAS REAL SIMPLE I FIRST UPLUG MACHINE FROM WALL I TURN OFF ALL WATER LEADING TO IN TO THE MACHINE I THEN TIP MACHINE ON IT SIDE I THEN TOOK LOOSE ALL WIRING LEADING TO THE MOTOR THEN MOTOR IS HELD UP WITH 3 SCREWS AND 2 BANDS THAT HOLD IT IN PLACE I REINSTALL THE NEW MOTOR COUPLING INSERT THE WIRES AND TURN BACK ON THE WATER LEADING TO MACHINE THEN PLUG MACHINE BACK IN, EVERY THING WAS GOOD TO GO.... SAVE A LOT OF MONEY DOING IT MY SELF SO SIMPLE TO DO....

Agitator worn out/ broken also the Diorect drive coupling was broken

  • Customer: Laureano from Hilliard FL
  • Difficulty: Really easy
  • Time to Complete: 30 - 60 mins
  • Tools Required: Pliers, Screw drivers, Socket set
  • 2 of 2 people found this instruction helpful
Removing top console control panel, deataching 2 clips and removiong the entire box to get access to the agitator and the direct drive, one part on the top and other on the bottom of the washer,removing top cap of the spinner got access to the agitator. Using 1/2" socked and pliers remove & rep[lace the agitator. for the direct coupling: remove the water pump (2 clips) 1/4" socked & screw driver remove the electrical Motor, remove & replace the direct coupling, put all removed parts back toguether, reasembly the box ataching clips on place, console panel Install, perform operational check, was good I have the washer running like a new machine.

Washing machine making a grinding noise

  • Customer: Tracy from Yuba City CA
  • Difficulty: Easy
  • Time to Complete: 30 - 60 mins
  • Tools Required: Nutdriver, Pliers, Screw drivers, Wrench(Adjustable)
  • 2 of 2 people found this instruction helpful
Purchased and installed PS1485646 COUPLING, MOTOR (Direct Drive Coupling). We googled "Washing Machine making a grinding noise. Several people suggested coupling probably broken. We located some instructions online regarding dis-assembly, sure enough,the coupling was broken. We ordered the part from Partselect.com. It arrived in three days, replaced the broken coupler. Washing machine back in business for around $20. Hooray! Thanks, Partselect!
All Instructions for the 11016962501
76-90 of 934