Models > 11016962501 > Instructions

11016962501 Kenmore Washer - Instructions

All installation instructions for 11016962501 parts

These instructions have been submitted by other PartSelect customers and can help guide you through the washer repair with useful information like difficulty of repair, length of repair, tools needed, and more.

All Instructions for the 11016962501
751-765 of 934
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The upper agitator was not functioning properly

  • Customer: Clarence from Swartz Creek MI
  • Difficulty: Really easy
  • Time to Complete: Less than 15 mins
  • Tools Required: Pliers, Screw drivers, Socket set
  • 0 of 0 people found this instruction helpful
PartSelect has a training video for this repair. Remove the softener dispenser by popping it up with a flat screwdriver. Reach down inside the agitator and remove the bottom cap. Use a 7/16 socket on a six inch extension to remove the agitator bolt. At this point I recomment pulling the entire agitator assembly out for ease of disassembly and reassembly. Clean as necessary. Use a pair of needle nose pliers to remove the cog assembly. Place the cog assembly on a flat surface and use a flat screwdriver to remove the retainer. Note the position of the cogs and replace with the new. There are two plastic clips on the lower agitator that you can snap off to make reassemble easier. Replace the agitator in the tub. If you don't have a magnetic socket, I find it's helpful to place a small piece of paper towel across the socket to hold the agitator bolt in place as you slide it back down inside the agitator for reassembly. Tighten the bolt. Replace the bottom cap and softener dispenser.pa

The hot water male outlet was cracked and leaking.

  • Customer: Wanda from St Louis Park MN
  • Difficulty: Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Nutdriver, Pliers, Screw drivers, Wrench(Adjustable)
  • 0 of 0 people found this instruction helpful
We found a significant leak in the back of the washing machine. We found the hot water male outlet was cracked and leaking. As we attempted to remove the hose the outlet broke off. My husband isn't the handyman like a professional however he can work a work a wrench and is good with taking things apart and putting them back together. He unplugged the washing machine to remove the electrical hazard first. Then he began removing the top control piece and onto the back panel removal. In total there were 7 screws removed. The last screw held the hot/cold thermostat.The piece came out easily and unplugged easily. Important to make sure you know which plugs came from which connection mark them. There is a total of 6 wires. My husband removed the water hose clamp that connected the thermostat to the two water inlets. He removed the piece and went through the same steps in reverse. In total he had it apart and back together fully functional in about 30 minutes. The piece we got shipped saved our rear ends. Replacing the piece was easy peasy lemon squeezy. We didn't have to buy a new washing machine. The piece came overnight and my machine runs like a champ. Awesome deal on the replacement part and it was in stock and easy to install.

Broken retainer

  • Customer: Mike from castlewood VA
  • Difficulty: Really easy
  • Time to Complete: Less than 15 mins
  • Tools Required: Socket set
  • 0 of 0 people found this instruction helpful
How did I repair? I opened the box removed the part, handed it to my wife with a 1/2" nut driver and she installed it in 1 min.

Washer was shaking and moving violently

  • Customer: WILLIAM from Atlanta GA
  • Difficulty: Really easy
  • Time to Complete: 30 - 60 mins
  • Tools Required: Pliers, Screw drivers
  • 0 of 0 people found this instruction helpful
I replaced 3 suspension springs, 3 tub wear pads and 1 leveling spring (for less than $35 delivered). The springs are all very accessible once you remove the cabinet. The wear pads are also easy to get to - just tilt the tube up a little on each of the 3 corners and pull the old pads out. Before the repair, the washer shook, banged and walked so much that I thought it surely was time to get a new one. After the repair, the washer worked like new (even though it's 11 years old). I watched a short youtube video about removing the cabinet, which is very easy once you see what to do. I searched on something like "whirlpool washer repair youtube" and got multiple good videos. This repair was well worth the effort.

Washing machine acting unbalanced

  • Customer: Travis from Denver CO
  • Difficulty: Really easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Pliers, Screw drivers
  • 0 of 0 people found this instruction helpful
Short solution: Machine acted unbalanced no matter how it was loaded and replacing all of the springs seems to have fixed the problem. Long solution: The washing machine was acting unbalanced no matter how I loaded the washer so I removed the cover to see if there was anything obvious (there wasn't). After looking around online I found someone with a similar issue who replaced the suspension springs with success. So I replaced the suspension springs AND the counter balance spring but before I swapped them I did a test to see if the old springs were worn. The test was hanging a 10lb weight from each spring and measuring the stretch of the springs to figure out the "new" vs "old" K values. The results showed that the old and new suspension springs had about the same K values but that the old counter balance spring had lost roughly 50% of its spring constant compared to the new counter balance spring. So replacing one of the springs did show a measurable gain in spring strength and the issue has been resolved thus far (12 loads of laundry without issue). I would still replace all of the springs if I was doing it again because it worked for cheap. Parts arrived 4 days after ordering them and they are genuine Whirlpool parts.

washer filled with water but would not wash, spin or drain

  • Customer: Charles from Waxahachie TX
  • Difficulty: Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Pliers, Screw drivers
  • 0 of 0 people found this instruction helpful
Used part PS886960. Simple process to replace - removed the two screws and flipped the part that houses the controls/electrical over. The switch was easily accessable. When changing out the switch the wire inside the old connector had previously gotten hot and bonded inside the plastic. Had to use a pair of pliers to separate. Then there was part of the copper piece still stuck in the connector. Used a drill to remove the bonded piece and jammed the two fittings together. Washer is repaired and working fine. Should have taken about 10 minutes to change the switch but required about 30 total.

washer wouldn't start

  • Customer: David from Seminole OK
  • Difficulty: Really easy
  • Time to Complete: 30 - 60 mins
  • Tools Required: Nutdriver, Socket set
  • 0 of 0 people found this instruction helpful
Parts Select is outstanding..They diagnosed the problem quickly..The part was sent within 2 days and we were washing laundry the 3rd afternoon...THANKS!!!!!!

would not run after filling with water.

  • Customer: Nels from South Haven MI
  • Difficulty: Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Nutdriver, Screw drivers
  • 0 of 0 people found this instruction helpful
lid switch was intermittant for awhile befor finnaly quiting..Unplugged machine from elec. then removed four screws on back of instrument/dial panel...lifted the panel and located switch on left side...unplugged switch and removed screw from ground wire..removed switch...ckd part # and ordered part....part arrived on 2nd day after ordering...installed new switch...plugged switch back in..connected ground wire....replaced panel installed four screws... plug machine into receptical and ran a cycle to test. everything working fine.. I tested continuity of the old switch ..it was fine the problem was with the plastic spring that holds the switch in the slot...and allowed it to move thus not allowing the contacts to close. ground wire screw and two of the other screws required a nut driver..the other two crews required a phillips head screwdriver...10-15 min to remove switch and order...less than 10 min to replace switch and put the panel back on. location of my washer allowed me to work on it without moving it...if it is backed up to a wall..it will have to be moved enough to reach the screws on the back.

washer wouldnt spin

  • Customer: miguel from el paso TX
  • Difficulty: Really easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Nutdriver
  • 0 of 0 people found this instruction helpful
I was in need of a second washer to wash heavily soiled clothes my daughter in law younger sister was throwing one away so I asked what was wrong with it and was told it wouldn't spin so I thought it would be an easy fix I brought the washer home did a quick check and with the internet guide I was able to determine the problem I ordered the part and thank god once the part arrived I was able to do the repair within minutes now I have a second washer to due heavily soiled clothes and no more trips to the laundry mat thanks a million to your step by step guide couldn't have done it with out you

Washer would stop during any cycle until lid is opened and closed.

  • Customer: Edward from Denver CO
  • Difficulty: Really easy
  • Time to Complete: Less than 15 mins
  • Tools Required: Nutdriver, Screw drivers
  • 0 of 0 people found this instruction helpful
Unplugged the washer. Removed the 2 screws on back of control panel. Pulled the control panel forward. Flipped the control panel back. Disconnected the cable from the lid switch. Removed the ground screw with a nut driver. Opened the washer lid. Removed the lid switch. Snapped the new lid switch into place. Closed the lid. Installed the ground screw. Installed the lid switch cable. Put the control panel back in place and pushed back. Installed the 2 rear screws into the control panel. Plugged the washer in.

Washer would stop between cycles

  • Customer: James from Wichita Falls TX
  • Difficulty: Really easy
  • Time to Complete: Less than 15 mins
  • Tools Required: Nutdriver, Screw drivers
  • 0 of 0 people found this instruction helpful
I unplugged washer, then, removed the control panel with two screws on back, slid unit back and up. Unscrewed ground screw and unplugged harness, lifted lid and removed switch. In order to re-install lid switch, lid has to be in the up position, otherwise it will not fit properly. Reattach harness and ground screw, then control panel. Plug and go. My wife says that the washer works better than ever. Very easy! Saves money!

washer will not run through the cycles without stopping

  • Customer: james from marlin TX
  • Difficulty: Really easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Nutdriver, Screw drivers
  • 0 of 0 people found this instruction helpful
removed the two screws that attached the top to the base. lean top back to access the lid switch. install the new one; best to have door open when installing. real easy repair that saved me mucho dinero.

washer quit in cycle

  • Customer: Brett from Hurst IL
  • Difficulty: Really easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Screw drivers, Socket set
  • 0 of 0 people found this instruction helpful
very easy, pop up the top, unscrew 2 screws, unplug switch , plug in new switch replace 2 screws ,put top down,finished

Washer wasn't agitating or spinning. The timer was working, the motor coupler was intact so I figured I would start with the simplist thing and go from there. If all else failed, I was reacdy to buy a new washer.

  • Customer: Jacob from Lake City FL
  • Difficulty: Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Screw drivers, Socket set
  • 0 of 0 people found this instruction helpful
Unplugged the washer and unscrewed hoses. Unscrewed the 2 screws on the back of the control panel and folding it up. Took off the 2 metal ties to get the cabinet off. Once off, I unscrewed the ground from the old Lid Switch and popped out. Put the new Lid Switch in, screwed the ground back in, replaced cabinet, clamps, put the control panel back in place and screwed the 2 screws on back of the control panel back in. Screwed the hoses back on, plugged the washer back in, everything works great again.

Washer would not operate without slamming the lid

  • Customer: Bruce from Harrisburg PA
  • Difficulty: Really easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Screw drivers
  • 0 of 0 people found this instruction helpful
Replaced the lid switch by pulling the washer out enough to gain access. Not necessary to disconnect the waster hoses. Remove the two screws from the white plastic tabs on the rear of the control panel. Also remove the two screws connecting the control panel from the washer body. Lift the lid slightly and pull the control panel forward. Disconnect the pug into the lid switch and remove the switch. Replace the switch but remember to lift the lid while doing so. Lid has a small arm that must engage the switch correctly. Replace the control panel and reinstall the screws. Repair is very simple.
All Instructions for the 11016962501
751-765 of 934