11016962501 Kenmore Washer - Instructions

Pop the top of the agitator off, 3/8th socket to remove the bolt holding the entire Agitator assembly, pull straight up to remove the entire agitator assembly, remove agitator dog assembly, pull plastic retainer holding agitator dogs in, replace agitator dogs, replace plastic that holds them and just put the thing back together. If it takes more than ten minutes you must have stopped for a beer break

I had previously verified the water leak coming from the washer water pump. This was prior to coming to your web-site looking for the part. I thought it was great the way I was directed to finding the part needed by the problem indicated, which directed me to the water pump 1st thing. I was also sent a instructional video on how the repair is made. This impressed me so much I shared it with one of my sons who volunteered to help with the repair. I'm a HVAC service tech and not use to having that much support. Greatfull for all your company's helpful service. I'll be sure to recommend as well as be a return customer. Sincerely, Dave Evans

thought at first it was the drain hose then found out it was the direct drive water pump, video was great~! had no clue it was that easy, up until i put the cover back on the front of the washer machine, wasnt as easy as i thought, but after 30mins of cursing i managed to get it back on, washer runs great with out a drip, very happy!!! thanks partselect couldnt have done it without u !!!

Followed the video did not need to tilt machine over. Layed on floor it was more comfortable. The most difficult part was putting back on the tension band on top that's because I got a little tired on the food. Thanks for all your help. I bet I saved over $250.00 if a service tech came to fix this. You guys are the best

How did I repair? I opened the box removed the part, handed it to my wife with a 1/2" nut driver and she installed it in 1 min.

Took the water softener thing off, then there is another cover you just pull up on and it comes right out. pull the thing that has the agitator directional cogs ouy and replace them. Put it all back and you are done

real easy i follow your video step by step those video are great txs,.

Once you take the housing off it's only two clips to remove the water pump from the motor, then two screws and two more clips to remove the motor itself. One issue I ran into was the new coupling was hard to put on, so the first time I did I overheated the motor because it was binding (was also very hard to get the motor back on). After taking it apart again, and slightly tapping both couplings with a hammer the motor went on very easy and washer works like a champ!

Replaced the lid switch by pulling the washer out enough to gain access. Not necessary to disconnect the waster hoses. Remove the two screws from the white plastic tabs on the rear of the control panel. Also remove the two screws connecting the control panel from the washer body. Lift the lid slightly and pull the control panel forward. Disconnect the pug into the lid switch and remove the switch. Replace the switch but remember to lift the lid while doing so. Lid has a small arm that must engage the switch correctly. Replace the control panel and reinstall the screws. Repair is very simple.

I took apart the cover of the washing machine, remove the back, and disconnected the hoses , also disconnect the controls,remove the pump and the motor,which are ben hold by two brackets, then proceed to remove the old parts and insert the new ones, the only problem is that they fit too tight and I used a round tool to insert the new ones, after that i put everything together and bingo, the machine is working already.

Your video was very helpful in showing steps for repair so I didn't have to discover how to disassemble. The old Direct Drive Motor Coupling had three broken couplers on one side and a cracked center on the other. New Direct Drive Motor Coupling was a much improved design that should last even longer than original. The couplers metal sleeves and overall thicker part was what original should have been.

This was a great buy!!! All the hose clips as well as the hose retainer came installed on the new hose (in the correct location) the hardest part was waiting for the part to arrive...it took me least three 2 minutes to install...if my dog had thumbs he could have replaced the drain hose.

Disassembled and removed agitator/auger unit by removing center cap, and removing center securing nut. Once on the workbench, further separated auger from agitator unit to access clutch, cam and four dogs. The old dogs had broken into two pieces each and no longer functioned. Upon obtaining replacement dogs, I simply installed them, reassembled the parts and remounted the center auger/agitator unit. Works like a dream.

I Googled "washer would not spin" and came upon the PartSelect YouTube video on replacing the motor coupling. Since this seemed easy enough (and I'm a 40-year-old Mom), I decided to take the washer apart as the video instructed just to see if I could find anything obviously broken or out of place. Low and behold, the rubber gasket around the coupling was broken and indicated the coupling probably was too. I ordered the part through the direct link on the YouTube video and easily put the new coupling on and VOILA! The only thing I'd recommend differently is that you leave the pump alone. It doesn't need to come off to get to the coupling. After wrestling with trying to remove the pump, I left it in place, but not before unknowingly damaging it. I had some rust build-up in there and it made the fit very tight and cracked the part/sleeve the motor drive plugs into. When the washer was reassembled I found I'd caused a leak. But...no biggie. I decided to replace pump, too. Hey, now I know how to! :) Just received that part yesterday and VOILA! It's amazing what you can accomplish with the internet. Don't be afraid of this task, ladies (and gentlemen).

Followed the video instructions supplied with the email from Partselect, the video was very helpful and made the repair simple and fast