Models > 11016962500 > Instructions

11016962500 Kenmore Washer - Instructions

All installation instructions for 11016962500 parts

These instructions have been submitted by other PartSelect customers and can help guide you through the washer repair with useful information like difficulty of repair, length of repair, tools needed, and more.

All Instructions for the 11016962500
946-957 of 957
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Washing Machine stopped spinning and agitating, clicking/hum noise when lid closed.

  • Customer: DAVID from BATH PA
  • Difficulty: Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Screw drivers, Socket set
  • 0 of 0 people found this instruction helpful
Did not know problem or how to access - thought the back came off washer. Typed in symptoms and it pretty much pinpointed the most likely cause. Watched video on how to take it apart (BTW the front and sides come off, NOT the back). Followed the guide, took motor off and sure enough one of the plastic couplers was cracked. Ordered from PartSelect and with regular shipping the cost was under $20 (ordered Tues. night, had it by Thurs.) Installed part - note as someone else said the new piece has metal inserts which make it really snug to go around the drive shaft, but the tip about using an oversized socket and some light taps to get it on worked liked a charm. Put it all back together (getting case back on was toughest part)and its been working fine for the last week - heavy & lite loads. Have to say was thinking the whole thing needed to be replaced (sound & age) but for $20 it was worth the shot...Glad i came here first!

washer not spining

  • Customer: Israel from san antonio TX
  • Difficulty: Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Screw drivers, Socket set
  • 0 of 0 people found this instruction helpful
took motor of 2 screws instaled motor coupling

Machine fills then just hums

  • Customer: Kevin from Center Point TX
  • Difficulty: Really easy
  • Time to Complete: More than 2 hours
  • Tools Required: Pliers, Screw drivers, Socket set
  • 0 of 0 people found this instruction helpful
After alot of helpful advise from you guys I replaced coupling water pump clutch, and the problem was still their. Then I tested motor capacitor and it appears dead. So I should receive new one tomorrow and hopefully success! I turned machine over and oil leak..so that's where the string with hose and air needle come in handy to put 90weight oil in through breather hole in gear case.

No spin cycle

  • Customer: Stephanie from Frederick MD
  • Difficulty: Easy
  • Time to Complete: 1- 2 hours
  • Tools Required: Screw drivers, Wrench set
  • 0 of 0 people found this instruction helpful
I pulled up PartSelect, compared their advice with my problem, ordered a direct drive motor coupling for my particular model, received the delivery, and called a friend who's good at home repairs and who happens to be dating my sister. He was delighted to comply with our request (her clothes get laundered here) and he had no problem with either the repair itself or the part we ordered. Replaced the hoses, too. He said the new part had been improved over the old one, but everything fit together just like it should. Then I washed her work jeans. Success! I know this isn't what you're asking, but I was so pleased to have the correct part ready to go so he didn't have to mess around. It wouldn't have taken the afternoon, but I had to clean everything that had accumulated debris in 10 years of use as he went.

agitator wouldnt move

  • Customer: robert from Roanoke VA
  • Difficulty: Really easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Pliers, Screw drivers, Socket set
  • 0 of 0 people found this instruction helpful
Well i'm an auto technician by trade so I just jumped right in without reading or watching anything, but I saw the video and in the days waiting for the part to show up I watched it. I would recommend everyone to watch the video because it is simpler than I made it.Easy repair any mechanical skills at all and you shouldnt ave any trouble.

grinding noise wouldnt spin

  • Customer: Johnathan from Mountain Home ID
  • Difficulty: Really easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Screw drivers, Socket set
  • 0 of 0 people found this instruction helpful
I have never fixed a washer, but this website made it very easy. I watched the video so there were no surprises. I unpluged the machine and disconnected the water lines and removed the two back screws. The control panel and shell came of very easy, i then tipped the washer on to its backand removed the clamps holding the motor. The motor came out very easy and the coupler was a cinch to put in. After that I reversed the process and then the wife was happy she got her washer back, Iwas happy too because I didnt have to buy a new one.

washer would not agitate or spin, even after replacing coupler

  • Customer: GEORGE from GERMANTOWN KY
  • Difficulty: A Bit Difficult
  • Time to Complete: 1- 2 hours
  • Tools Required: Nutdriver, Socket set
  • 0 of 0 people found this instruction helpful
Found input to gearcase deformed, so new coupler slipped under load. Replaced gearbox. All function restored, but machine banged harshly during spin. Discovered that "skid plate" had shifted during gearbox replacement. Remounted skid plate carefully with pry bar, correcting vibration.

Washer didn't spin one day. Just made a clunking noise.

  • Customer: Stephen from Middlesex VT
  • Difficulty: Easy
  • Time to Complete: 1- 2 hours
  • Tools Required: Screw drivers, Socket set
  • 0 of 0 people found this instruction helpful
I first thought that the fan belt came off. Got the cloths out of machine, and tipped on over to look under, where I discovered that there was no fan belt. Looked online for answers, and found that machine was direct drive. Looked around under machine for something damaged or broke. Saw the direct drive coupling was cracked into three pieces. Ordered the part I was 95% sure I needed, and it was at my house in less than 48 hours. Watched a video on how to replace the direct drive coupling. This was amazing and easy to use information. Made me feel like a pro. The video covered everything you could imagine for the repair, step by step. Machine runs now as good as new.

Direct drive coupling teeth broke off. All of them.

  • Customer: jeffrey from Advance MO
  • Difficulty: Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Screw drivers, Socket set, Wrench set
  • 0 of 0 people found this instruction helpful
Watched a youtube video first. Thats where I saw the ad for Part Select. It didn't go as smooth for me as it did for the guy in the video. Mine was rusty but a little oil spray a hammer and screw driver got it done. I'm glad your site has pictures of the parts. It helped me get the right part the first time.

Spin Cycle Stopped working

  • Customer: Jeffery from Sherwood WI
  • Difficulty: Really easy
  • Time to Complete: 30 - 60 mins
  • Tools Required: Screw drivers, Socket set
  • 0 of 0 people found this instruction helpful
Using the video that was supplied with my confirmation of my order. I followed the video to the "T" and everything went great. That is very helpful to have those videos. Who keeps their manuals for 10 years or more. I think the repair even took me less time than the video estimated. I would definetly order from this company again. Sears wanted 3 times the price and 15-16 days longer to get the part. I ordered the part on Sunday and had it Tuesday.

My Washer quits turning

  • Customer: Killin from Summersville WV
  • Difficulty: Really easy
  • Time to Complete: Less than 15 mins
  • Tools Required: Nutdriver, Screw drivers
  • 0 of 0 people found this instruction helpful
Simple and quick. 1) Unhooked water pipe connections on the back of the washer, 2) Unscrewed the two screws holding the head(the switch,dials panels)that also hold the back panel and popped two clips hold the head to the outer cover, 3) unhooked the electric swich harness and tilt the head panel backward over the back cover, 4) slide the washer outer cover housing, 5) leaned the washer drum and motor on it's back, 6) unscrewed the small screws holding pump clips and removed both clips, then pull the pump straight up, then did the same to the screws and clips holding the moter. Took the direct coupling and fit them into the shaft...installing is just reversed...Washer tested working perfect.

No longer spinning

  • Customer: Terri from Sahuarita AZ
  • Difficulty: Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Screw drivers, Socket set
  • 0 of 0 people found this instruction helpful
Repair went really well thanks to the video PartSelect had posted with the drive motor coupling. It showed me how to take machine apart to replace the coupling. Loved the step-by-step instructions. Made it so easy for my son and me to do together and I am a female.
All Instructions for the 11016962500
946-957 of 957