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Models > 11016962500 > Instructions

11016962500 Kenmore Washer - Instructions

All installation instructions for 11016962500 parts

These instructions have been submitted by other PartSelect customers and can help guide you through the washer repair with useful information like difficulty of repair, length of repair, tools needed, and more.

All Instructions for the 11016962500
946-960 of 1,001
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water leaking under washer

  • Customer: kieran from new port richey, FL
  • Difficulty: A Bit Difficult
  • Time to Complete: 30 - 60 mins
  • Tools Required: Pliers, Wrench (Adjustable)
  • 0 of 0 people found this instruction helpful
thought at first it was the drain hose then found out it was the direct drive water pump, video was great~! had no clue it was that easy, up until i put the cover back on the front of the washer machine, wasnt as easy as i thought, but after 30mins of cursing i managed to get it back on, washer runs great with out a drip, very happy!!! thanks partselect couldnt have done it without u !!!

Water pump was leaking

  • Customer: Michael from Spencerport, NY
  • Difficulty: Really Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Pliers, Screw drivers
  • 0 of 0 people found this instruction helpful
The repair video was great. I decided not to remove the outer cover as there is room to get to the pump if the washer is tipped back. The pump was easy to fix with the exception of the root cause of the failure. There was water getting to the pump shaft and over time it rusted and expanded in the pump housing causing it to split and leak. Once the old pump was removed, a file was needed to reshape the drive shaft to allow the new pump to be installed. Not bad on a 16 year old washer!

Water leaking onto floor when in use

  • Customer: Troy from Myrtle Beach, SC
  • Difficulty: Really Easy
  • Time to Complete: 30 - 60 mins
  • Tools Required: Nutdriver, Pliers, Screw drivers
  • 0 of 0 people found this instruction helpful
Followed the video instructions supplied with the email from Partselect, the video was very helpful and made the repair simple and fast

water leak

  • Customer: thomas from Eureka, MT
  • Difficulty: Really Easy
  • Time to Complete: Less than 15 mins
  • Tools Required: Pliers
  • 0 of 0 people found this instruction helpful
disconnected the power, the water supply hoses and took the drain hose out of the wall. Tilted the washer back, undid the 2 clip,took the pliers slid the clamps back. Installed new pump. Put everything back. Done.

water pump went out

  • Customer: Melissa from Westville, IN
  • Difficulty: A Bit Difficult
  • Time to Complete: 30 - 60 mins
  • Tools Required: Pliers, Screw drivers
  • 0 of 0 people found this instruction helpful
had to take the entire shell off the washer and then it was 2 simple clamps.

The agitator had stopped working

  • Customer: Jack from Matthews, NC
  • Difficulty: Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Socket set
  • 0 of 0 people found this instruction helpful
We got the parts, watched your video a couple of times and then began the repair. It went well with one exception. None of my socket extensions were long enough to work well. The required length might be added to the video and the printed installation instructions. Also it would have nice to have been able to order a small tube of the recommended lubricant. Overall I was very pleased. Jack

No spin on spin cycle

  • Customer: Thomas from Port Jervis, NY
  • Difficulty: Really Easy
  • Time to Complete: 30 - 60 mins
  • Tools Required: Wrench (Adjustable)
  • 0 of 0 people found this instruction helpful
Easy, If your drive block has an open top, it's worn. Look at a picture of a new drive block and compare. If it doesn't match, then you need a new drive block. Note: Also check the drive clutch and clutch liners or pads...they may be worn. In my case it was the drive block this time. So to start, take off the fabric softenner dispenser in the center of the washer. Then pull out the seal. then remove the bolt. and pull off the agitator assembly. after that tap off the lock nut with a punch and hammer or if you have the special spanner wrench tool, use that. Once removed, pull out the inner tub and then pull the drive block off the shaft. Put the new drive block on and reverse the procedure from there. Tap the lock nut tight with the punch and hammer while re-installing. I'm so glad I did this repair. $15 is so much better than just giving in and buying a new washer!!!

agitator broke

  • Customer: Joseph from Kalkaska, MI
  • Difficulty: Really Easy
  • Time to Complete: Less than 15 mins
  • Tools Required: Socket set
  • 0 of 0 people found this instruction helpful
very easy to repair , instructions very clear , parts person very good to talk to, parts got here fast

The hot water male outlet was cracked and leaking.

  • Customer: Wanda from St Louis Park, MN
  • Difficulty: Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Nutdriver, Pliers, Screw drivers, Wrench (Adjustable)
  • 0 of 0 people found this instruction helpful
We found a significant leak in the back of the washing machine. We found the hot water male outlet was cracked and leaking. As we attempted to remove the hose the outlet broke off. My husband isn't the handyman like a professional however he can work a work a wrench and is good with taking things apart and putting them back together. He unplugged the washing machine to remove the electrical hazard first. Then he began removing the top control piece and onto the back panel removal. In total there were 7 screws removed. The last screw held the hot/cold thermostat.The piece came out easily and unplugged easily. Important to make sure you know which plugs came from which connection mark them. There is a total of 6 wires. My husband removed the water hose clamp that connected the thermostat to the two water inlets. He removed the piece and went through the same steps in reverse. In total he had it apart and back together fully functional in about 30 minutes. The piece we got shipped saved our rear ends. Replacing the piece was easy peasy lemon squeezy. We didn't have to buy a new washing machine. The piece came overnight and my machine runs like a champ. Awesome deal on the replacement part and it was in stock and easy to install.

machine would knock at the front of the machine on spin

  • Customer: Barbara from Holmen, WI
  • Difficulty: Really Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Pliers, Screw drivers
  • 0 of 0 people found this instruction helpful
Watched the video on your site for that part

Washer wasn't agitating or spinning. The timer was working, the motor coupler was intact so I figured I would start with the simplist thing and go from there. If all else failed, I was reacdy to buy a new washer.

  • Customer: Jacob from Lake City, FL
  • Difficulty: Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Screw drivers, Socket set
  • 0 of 0 people found this instruction helpful
Unplugged the washer and unscrewed hoses. Unscrewed the 2 screws on the back of the control panel and folding it up. Took off the 2 metal ties to get the cabinet off. Once off, I unscrewed the ground from the old Lid Switch and popped out. Put the new Lid Switch in, screwed the ground back in, replaced cabinet, clamps, put the control panel back in place and screwed the 2 screws on back of the control panel back in. Screwed the hoses back on, plugged the washer back in, everything works great again.

washer quit in cycle

  • Customer: Brett from Hurst, IL
  • Difficulty: Really Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Screw drivers, Socket set
  • 0 of 0 people found this instruction helpful
very easy, pop up the top, unscrew 2 screws, unplug switch , plug in new switch replace 2 screws ,put top down,finished

Want spin

  • Customer: Kenneth from Jackson, TN
  • Difficulty: Really Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Nutdriver, Screw drivers
  • 0 of 0 people found this instruction helpful
As per partsselect.

The Lid Switch Broke And The Washer Stopped Working.

  • Customer: MERANDA from ELIZABETHTOWN, KY
  • Difficulty: Really Easy
  • Time to Complete: Less than 15 mins
  • Tools Required: Screw drivers, Wrench set
  • 0 of 0 people found this instruction helpful
First, I moved the washer with water in it from the wall. Then, I removed two screws with a phillip head screwdriver from the back cover to the controls. Then I used a little bitty wrench to remove two small bolts that also held the back cover of the controls to the rest of the washer. The control panel was all attached, so it had to lay forward on the washer to remove the broken lid switch and then to install the new lid switch. There was one screw that I removed with a phillip head screwdriver. I removed the broken part and placed the new part into the hole. Then I had to move the control panel with limited space to lift the lid of the washer; the part would not fit property without lifting the lid. Once it fit into place, I closed the lid and replaced the screws and bolts. It worked beautifully. Thank you for your online help and the remarks from other people who had previously fix this lid switch.

Washer stopped running. Would fill water and stop.

  • Customer: Jen from LINCOLN CITY, OR
  • Difficulty: Really Easy
  • Time to Complete: Less than 15 mins
  • Tools Required: Nutdriver, Screw drivers
  • 0 of 0 people found this instruction helpful
Unplugged washer, took out screws that held on the dial panel, lifted dial panel, disconnected the ground wire, released the clip, lifted the lid which released the switch. Installed new switch closed the lid which holds it in place set the clip connected ground wire reattached dial panel secured it with the screws, plugged the washer back in and I was on my way the conquer that pile of laundry that had built up.
All Instructions for the 11016962500
946-960 of 1,001