Models > 11016962500 > Instructions

11016962500 Kenmore Washer - Instructions

All installation instructions for 11016962500 parts

These instructions have been submitted by other PartSelect customers and can help guide you through the washer repair with useful information like difficulty of repair, length of repair, tools needed, and more.

All Instructions for the 11016962500
946-957 of 957
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The top section of our agitator wasn't turning properly with the lower section

  • Customer: Kathryn from Shingle Springs CA
  • Difficulty: A Bit Difficult
  • Time to Complete: 30 - 60 mins
  • Tools Required: Socket set
  • 0 of 0 people found this instruction helpful
I looked up the issue, and found a related video on YouTube. We ordered the parts, and I was very happy with their price (about 60% less than Sears) and how quickly they arrived. ...... It should be an easy repair, but our agitator top would not separate as it should have. ...... We look it to a local shop, and they said that sometimes the plastic 'fuses' together during factory assembly. They used wire cutters to snip the fused plastic. ...... After that, the rest of the repair was easy: just take out the broken cogs, and insert the new ones, and re-assemble.

Agitator cogs replaced

  • Customer: Scott from Mooresville NC
  • Difficulty: Really easy
  • Time to Complete: Less than 15 mins
  • Tools Required: Socket set
  • 0 of 0 people found this instruction helpful
Exactly as described in the sample video on your site.

Lots of gunk between fabric softener dispenser and where it attaches to the agitator

  • Customer: Gregory from Sandy Springs GA
  • Difficulty: Really easy
  • Time to Complete: Less than 15 mins
  • Tools Required:
  • 0 of 0 people found this instruction helpful
Rubber O ring around the Inner Cap was rotted and busted through. Replaced with new Inner Cap Seal. Easy as pie!

Stopped agitating.

  • Customer: Christopher from Edgewood WA
  • Difficulty: Really easy
  • Time to Complete: Less than 15 mins
  • Tools Required: Nutdriver, Pliers
  • 0 of 0 people found this instruction helpful
Removed top of agitator(where softener is added, just pulls off), removed agitator cap barrier with needle nose pliers. Unscrewed visible center bolt with nut driver, pulled top part of agitator off(firm pull). With pliers pulled out cog assembly, replaced cogs in assembly. Holding top part of agitator upside down placed cog assembly back into agitator and then placed agitator back into washer so cogs don't fall out. retighten bolt.

The agitator is a 2 part agitator and the Top part didn't agitate.

  • Customer: Edna from Ticonderoga IL
  • Difficulty: Really easy
  • Time to Complete: Less than 15 mins
  • Tools Required: Socket set
  • 0 of 0 people found this instruction helpful
I took the Agitator Cap Barrier out of the Top part of the agitator and than screw that holds the 2 parts together. I removed the part that holds the Cogs. I replace the Directional Cogs (dogs) into the holder, replaced the holder into the top agitator, replace the screw, put the new Agitator Cap Barrier in and it now works as good as new!! It took me 3 minutes tops!

Upper part of agitator was able to move freely both ways

  • Customer: William from Midland MI
  • Difficulty: Really easy
  • Time to Complete: Less than 15 mins
  • Tools Required: Pliers, Socket set
  • 0 of 0 people found this instruction helpful
I had already taken the agitator apart to see what the problem might be. that was very simple. When I watched the video you have on your sight, you took it apart the same way I did, so you have it right!

The seal was broken on the agitator cap barrier

  • Customer: Ralph from New Milford NJ
  • Difficulty: Really easy
  • Time to Complete: Less than 15 mins
  • Tools Required: Screw drivers
  • 0 of 0 people found this instruction helpful
Removed the fabric softner at the top of the agitator (needed a screw driver to pry it loose) and reached in to grab the barrier with my hand and pulled it out, very simple to do.When I put the new one in I put some liquid soap on the gasket and it snapped right into place.Very easy to do, all is well now, thanks Part Select.

Washer would not begin to agitate clothes after fill.

  • Customer: Sharon from Florence MT
  • Difficulty: Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Screw drivers
  • 0 of 0 people found this instruction helpful
Lifted up the control panel, removed the broken lid switch and replaced it. Replaced missing Lid hinge mounting screws. It was great. Fixed the problem. Felt empowered to fix it ourselves for such a reasonable cost. Thanks

Hanger on motor broke and destroyed the coupling

  • Customer: Andre from Torrance CA
  • Difficulty: Really easy
  • Time to Complete: Less than 15 mins
  • Tools Required: Pliers, Screw drivers, Socket set
  • 0 of 0 people found this instruction helpful
Turned machine on it’s back after removing the hose that goes to the drain, removed the bottom dust guard, I removed the hoses (take a picture before removing things so you know how to orient them when putting it back together) and drained the water first but this is not necessary (there are YouTube videos where they suggest removing the outer case, unclipping the pump and then removing the motor. This would be optimal as you don't need to deal with the water running out of the washer when you remove the hoses). Removed the 4 electrical connectors (multi-plug, 1 x two prong plug and 2 capacitor connector plugs) One of the motor hangers were broken on my machine, I removed the other one and then slipped the motor out. Removed the broken hanger and securing screws and the old rubber grommets, slipped the coupling out (had to leverage out with a large flat screwdriver). Installed new coupling and rubber on the gearbox side, 4 grommets on the motor and the other coupling on the motor. Inserted the hangers on the gearbox side and then mounted the motor. (it is easier if you turn the washer on its back so the drum moves down and gives you more room to drop the motor in from the top), clipped the motor hangers on and fastened the two metal screws, mounted the pump and hoses and reinstalled the dust guard. Turned it right side up and tested before dragging it back into the laundry. Washing again like it did when first bought it in 1998. I would recommend that when a coupling brakes, replace it as well as the hangers and grommets to make sure it has no room for play. Mine broke way too quick as I did the last coupling about a year ago, problem I think was that I had the wrong grommets causing excessive vibration and wear.

Hose cracked and leaked water all over basement floor

  • Customer: Edward from High Ridge MO
  • Difficulty: Really easy
  • Time to Complete: Less than 15 mins
  • Tools Required: Pliers, Screw drivers
  • 0 of 0 people found this instruction helpful
Leaned the washer forward, removed the old hose and clamped on the new one. It took all of 5 minutes. The part was delivered in two days. I couldn't be happier with our experience.

Water leaking from under front of machine

  • Customer: Kevin from Avondale CO
  • Difficulty: Really easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Pliers, Screw drivers
  • 0 of 0 people found this instruction helpful
After watching the video and reading some of the instructions posted on Parts Select I disconnected the power cord, shut off and disconnected the water lines before laying the washer down on its "back" with help of a dolly.(IF you don’t own a dolly this can still be done without one but I recommend having a friend help you depending on your age and health) Once I had the washer laid down it became apparent to me that I didn’t need to take the whole "cover" off but could do the repair from the bottom of the machine. Following the instructions I first removed the hose clamps from the hose running from the pump to the tub and the hose that runs to the back of the machine where the drain to the wall attaches. I then "popped" the two clips off the pump as described in the video and after removing the pump I turned the clips to the side and removed them as well. At this point I removed the clamp from the "pump to tub" hose on the tub side and then removed the hose. I followed this up by removing the entire hose assembly that the "pump to drain hose" hose attaches too. Once you've seen this "assembly" you'll understand what I mean. Anyway, once that was done and the new parts had arrived (parts came quickly I placed my order on Thru evening and received them on Tues with the Labor Day weekend in-between) Install was as simply as removal, I laid the machine down using the dolly and then simply installed everything starting with "pump to drain hose assembly" then the "tub to pump hose" then the pump itself and finally both hoses to the pump. The "pump to tub" hose came with two new clamps however they are the type of hose clamps requiring the use of a screw drive to tighten not the original type it had on it that you just squeeze with pliers. I used the new ones that came in the package. The other hose didn’t come with a clamp and only has one where it connects to the pump, so I reused the original. I would suggest that you also check or just replace the drain line that runs from the machine to the wall at the same time as the rest of this repair as I did not and the 1st time I ran the machine that hose sprung a leak.

Washing machine leaking water out from bottom

  • Customer: David from Friedens PA
  • Difficulty: Really easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Nutdriver, Pliers, Screw drivers
  • 0 of 0 people found this instruction helpful
disconnected power cord. disconnected water lines, pulled outer drain hose out of home drain standpipe. tilted unit forward. removed outer drain hose. removed mounting screw for drain pipe with nut driver. removed inner drain hose (defective part) with pliers. installrd new part in reverse order. new part fit like a glove.
All Instructions for the 11016962500
946-957 of 957