Models > 11016962500 > Instructions

11016962500 Kenmore Washer - Instructions

All installation instructions for 11016962500 parts

These instructions have been submitted by other PartSelect customers and can help guide you through the washer repair with useful information like difficulty of repair, length of repair, tools needed, and more.

All Instructions for the 11016962500
946-960 of 996
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The unit would no longer spin in rinse mode etc.

  • Customer: Peter from Grinnell IA
  • Difficulty: A Bit Difficult
  • Time to Complete: 1- 2 hours
  • Tools Required: Nutdriver, Screw drivers, Socket set
  • 0 of 0 people found this instruction helpful
Watched the video on your website and determined I could easily do the repair. Replaced the part for less than $20.00 including shipping and received it the next day. I ordered the part @ approximately 5 PM and the projected delivery was 1.8 days. To my delight the FedEx truck arrived by 1 PM the very next day and we were up and running within 24 hours of ordering the Direct Drive Motor Coupling. I will definitely use your services again. Special thanks to your video team. I was able to watch step by step how to disassemble and reassemble the washer etc.

This washer was not spinning all the water out of clothes.

  • Customer: Sherry from Keenesburg CO
  • Difficulty: Really easy
  • Time to Complete: 30 - 60 mins
  • Tools Required: Screw drivers, Socket set, Wrench(Adjustable)
  • 0 of 0 people found this instruction helpful
It was my Mothers washer & did find out the Direct drive Motor Coupling was a little warn & replaced not to hard but took more time to get top off because you have to really get under the top off hood & clips where really in there the vidio showed held on with screws & on this Kenmoore Elite the Clips are under the Hood which does make it alittle bit harder so you have to be careful not to bend up the Hood where all your controls are , But did not solve the issue. Looked at lid switch & it was damaged so now going to Replace it. If this was my machine probably would be a bit easier to have seen it is the Lid switch hopefully this next part will fix the problem.

Washer quit agitating and spinning then after replacing the motor coupling it kept filling

  • Customer: Nathanial from Princeton MN
  • Difficulty: A Bit Difficult
  • Time to Complete: 1- 2 hours
  • Tools Required: Pliers, Screw drivers, Socket set
  • 0 of 0 people found this instruction helpful
This is the first time I've ever fixed anything. I had no idea what I was doing but like the rest of you I decided to man up and get er done myself! I also didn't want to spend 200-300 bucks on a repair guy. So using this site and google. I figured out how to remove the back plate of my washer so I could correctly diagnose the problem...in fact I didnt' even have too remove the back plate to diagnose it because when I started to move the washer I found several broken plastic triangular pieces and a round rubber piece with 6 triangular holes in it. On one of the broken pieces was a serial number of some sort. So I googled what i found and matched what i found on underneath my machine with a part i found on this website which turned out to be the direct drive motor coupling...i figured i was in for a rough battle with the machine but it actually turned out to be pretty easy...in fact it would've been easier had this machine not been serviced before in the past...(i'll get to that later) first step was to remove the back plate...using youtube i figured out how to remove the metal clamps that hold the cabinet to the back plate (you will need a flat head screw driver). Rest was elementary it took me about 2 minutes to remove the back plate after spending probably 30 minutes of research online (i like to make sure i'm doing everything correctly so i watch several videos and do a ton of reading before i mess with anything)*also a side note make sure you unplug the machine before you do anything! Also turn off the water and remove the draining tubes from the back of the machine because you will need to tilt the whole thing on its back failure to do this will result in a watery mess and u could kink the drain tube which will lengthen your repair time like it did with me. Also remove the hot and cold water tubes from teh back...remember that the hot water is always on the bottom memorize where you put the tubes...u can always check which is which by turning the water back on but it will save you sometime* once i got the back plate off i tilted the machine on its back so i could get to the motor and the water pump...there are 2 metal clamps that hold the water pump to the motor. All it takes is a flat head screw driver to remove these clamps once you get the 2 clamps off you can lift the water pump right off the motor its really easy. This exposes the motor which houses the direct drive motor coupling. I inspected what was left of the coupling and if there was any doubt that it was the motor coupling there wasn't anymore because it was clearly broken and the rubber piece that was supposed to sit between the 2 plastic things was gone. Needless to say it was a mess and i knew it was gonna be a challenge to remove the broken coupling. It was surprisingly easy to remove the coupling from the top of the motor compared to the middle of it. There are 2 more metal clamps that fasten the motor in place so it doesn't move around...there are 2 screws that hold these clamps in place. I removed one of them with no problem but the other one was stripped extremely bad i was completely unable to remove it. If you are in this bad boat like i was in i have a solution for you...you only need to remove one screw if you can grab the motor and rotate it enough u can remove the clamp from the metal plate without ever having to remove the clamp at all...its a little difficult and you will have to use a bit of elbow grease to do it but it can be done. Once i achieved this it was a lot easier to access the broken coupling from the middle of the motor. I took the back end of a hammer and evenly jiggled the coupling loose until it popped off...it took a solid 10 minutes tho since the coupling had shattered so bad there wasn't much for the hammer to hold onto. Once i did this i was able to get the new pieces in place...it was a little tricky to line things up correctly but after awhile i was able to get it to fit perfectly...I put the machine back

No aggitator or tub drive

  • Customer: Mark from Walker LA
  • Difficulty: Easy
  • Time to Complete: 30 - 60 mins
  • Tools Required: Nutdriver, Pliers, Screw drivers
  • 0 of 0 people found this instruction helpful
I did like the video said about the removal of the control pnl. Now removal of the of the top and front cover was a bit more of a learn as you go to remove all the hoses that go to the fabrix sofner, bleach, and detergent compartments. It was done with the aid of a pair of pliers. There was 4 lines in the top at the back left that has to be removed to finish the cover removal! Now after that it was easy. the rest was like the video. Motor and pump removal simple. I would remember to inspect the inside of the pump to remove any trash that might get wrapped on the impeller.less than hour start to finish and it was a cheap fox and better than buying a new washer!

No spin cycle

  • Customer: Stephanie from Frederick MD
  • Difficulty: Easy
  • Time to Complete: 1- 2 hours
  • Tools Required: Screw drivers, Wrench set
  • 0 of 0 people found this instruction helpful
I pulled up PartSelect, compared their advice with my problem, ordered a direct drive motor coupling for my particular model, received the delivery, and called a friend who's good at home repairs and who happens to be dating my sister. He was delighted to comply with our request (her clothes get laundered here) and he had no problem with either the repair itself or the part we ordered. Replaced the hoses, too. He said the new part had been improved over the old one, but everything fit together just like it should. Then I washed her work jeans. Success! I know this isn't what you're asking, but I was so pleased to have the correct part ready to go so he didn't have to mess around. It wouldn't have taken the afternoon, but I had to clean everything that had accumulated debris in 10 years of use as he went.

Our washer was pumping but not spinning

  • Customer: Lauren from Woodstock GA
  • Difficulty: Really easy
  • Time to Complete: 30 - 60 mins
  • Tools Required: Nutdriver, Screw drivers
  • 0 of 0 people found this instruction helpful
The repair was surprisingly simple. We followed the video and it was a simple fix :)

agitator wouldnt move

  • Customer: robert from Roanoke VA
  • Difficulty: Really easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Pliers, Screw drivers, Socket set
  • 0 of 0 people found this instruction helpful
Well i'm an auto technician by trade so I just jumped right in without reading or watching anything, but I saw the video and in the days waiting for the part to show up I watched it. I would recommend everyone to watch the video because it is simpler than I made it.Easy repair any mechanical skills at all and you shouldnt ave any trouble.

grinding noise wouldnt spin

  • Customer: Johnathan from Mountain Home ID
  • Difficulty: Really easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Screw drivers, Socket set
  • 0 of 0 people found this instruction helpful
I have never fixed a washer, but this website made it very easy. I watched the video so there were no surprises. I unpluged the machine and disconnected the water lines and removed the two back screws. The control panel and shell came of very easy, i then tipped the washer on to its backand removed the clamps holding the motor. The motor came out very easy and the coupler was a cinch to put in. After that I reversed the process and then the wife was happy she got her washer back, Iwas happy too because I didnt have to buy a new one.

washer would not agitate or spin, even after replacing coupler

  • Customer: GEORGE from GERMANTOWN KY
  • Difficulty: A Bit Difficult
  • Time to Complete: 1- 2 hours
  • Tools Required: Nutdriver, Socket set
  • 0 of 0 people found this instruction helpful
Found input to gearcase deformed, so new coupler slipped under load. Replaced gearbox. All function restored, but machine banged harshly during spin. Discovered that "skid plate" had shifted during gearbox replacement. Remounted skid plate carefully with pry bar, correcting vibration.

The washer would not run

  • Customer: Robert from Greenville MI
  • Difficulty: Really easy
  • Time to Complete: Less than 15 mins
  • Tools Required: Pliers, Screw drivers, Wrench set
  • 0 of 0 people found this instruction helpful
Remove the sides of the washer, motor ran but nothing moved, closer look found drive coupling broke (10 years and it made of plastic) Order a new part from you, arrived very quickly. Install the part 10 min. later it was running.

leaky pump seal and worn drive adaptor

  • Customer: Chris Waite from Toledo OH
  • Difficulty: Really easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Pliers, Screw drivers, Socket set
  • 0 of 0 people found this instruction helpful
The washer was going to be thrown away because of the leak, a new one was purchased. I said I would take the old washer and look into repairing it.I went online and saw a video on how to replace these defective parts, upon seeing how quick and easy this repair could be made, paired with the extremely small expense for parts ( 48.00 including shipping!), I chose to repair the washing machine. After the repair was completed, I donated the machine to a friend and spiritual advisor, an Orthodox Bishop.

Machine did not agitate

  • Customer: allen from Hazlet NJ
  • Difficulty: Easy
  • Time to Complete: 30 - 60 mins
  • Tools Required: Pliers, Screw drivers
  • 0 of 0 people found this instruction helpful
Followed the video did not need to tilt machine over. Layed on floor it was more comfortable. The most difficult part was putting back on the tension band on top that's because I got a little tired on the food. Thanks for all your help. I bet I saved over $250.00 if a service tech came to fix this. You guys are the best

washer not spining

  • Customer: Israel from san antonio TX
  • Difficulty: Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Screw drivers, Socket set
  • 0 of 0 people found this instruction helpful
took motor of 2 screws instaled motor coupling

Machine fills then just hums

  • Customer: Kevin from Center Point TX
  • Difficulty: Really easy
  • Time to Complete: More than 2 hours
  • Tools Required: Pliers, Screw drivers, Socket set
  • 0 of 0 people found this instruction helpful
After alot of helpful advise from you guys I replaced coupling water pump clutch, and the problem was still their. Then I tested motor capacitor and it appears dead. So I should receive new one tomorrow and hopefully success! I turned machine over and oil leak..so that's where the string with hose and air needle come in handy to put 90weight oil in through breather hole in gear case.

no spin cycle at all still pumps

  • Customer: rex from yorba linda CA
  • Difficulty: Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Nutdriver, Pliers, Screw drivers
  • 0 of 0 people found this instruction helpful
Followed website instructions, worked for a couple days, appears it needs clutch or possibly transmission(red oil present)
All Instructions for the 11016962500
946-960 of 996