Quick Question!

Have you ever purchased from PartSelect.com before?

Models > 11016962500 > Instructions

11016962500 Kenmore Washer - Instructions

All installation instructions for 11016962500 parts

These instructions have been submitted by other PartSelect customers and can help guide you through the washer repair with useful information like difficulty of repair, length of repair, tools needed, and more.

All Instructions for the 11016962500
76-90 of 1,001
Search Instructions
Keep searches simple, eg. "belt" or "pump". Need help?

Top section of agitator would not spin.

  • Customer: Russell from Hyannis, MA
  • Difficulty: Really Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Socket set
  • 6 of 7 people found this instruction helpful
Used your exploded view of the area to determine the problem-found the broken part and reassembled following the drawing. I felt like a pro after a test and kept my wife happy. [only lost a few days waiting for the parts which arrived as expected]

Broken water inlet syphon combined with missing feet was causing water to spill out of the washer

  • Customer: Randy from Atlanta, GA
  • Difficulty: A Bit Difficult
  • Time to Complete: 1- 2 hours
  • Tools Required: Nutdriver, Pliers, Screw drivers, Wrench (Adjustable)
  • 13 of 28 people found this instruction helpful
I removed the back of the washer, removed the old water inlet syphon, replaced it with the new one, and, with some difficulty, replaced the back of the washer, reattaching all of the parts to it.

washing machine not draining

  • Customer: michael from princeton, TX
  • Difficulty: Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Pliers
  • 6 of 7 people found this instruction helpful
Tilt machine on its side,snap off the two retaining straps and remove the pump and sanded the shaft on the electric drive motor to remove rust ,Install new pump and retaining straps and unit now running great.

My drain hose had cracked and was leaking.

  • Customer: Miguel from San rafael, CA
  • Difficulty: Easy
  • Time to Complete: Less than 15 mins
  • Tools Required: Wrench (Adjustable)
  • 6 of 7 people found this instruction helpful
Once I finally found the part I needed, the repair was very simple and took only a few minutes. Thanks to the very helpful operator to walk me through the diagram to find the corresponding number for the part. I really appreciate your help!

noisy

  • Customer: clinton from selah, WA
  • Difficulty: Really Easy
  • Time to Complete: 1- 2 hours
  • Tools Required: Nutdriver, Screw drivers
  • 6 of 7 people found this instruction helpful
just like video showed really helpfull

washing machine will agitate but not spin

  • Customer: Robert from Manchester, CT
  • Difficulty: A Bit Difficult
  • Time to Complete: More than 2 hours
  • Tools Required: Pliers, Screw drivers, Socket set, Wrench (Adjustable), Wrench set
  • 13 of 29 people found this instruction helpful
I removed the cabinet and agitator, layed the machine on it's back, removed the pump, motor and gearcase. I found a way to prop the gearcase up so it rested level, removed the cover, drained the old oil. I removed all internal parts, disassembled them and cleaned them. I reassembled the gearcase using the new uetral drain assembly, and replaced the oil. I made sure the brake assembly was pushed into position and then put the gearcase, motor and pump back in. I sttod the machine up, put the cabinet back on and tested the machine. It still did not spin, so it wasn't the coupler, clutch or nuetral drain assembly.

Loud Screeching noise when draining water

  • Customer: Steven from Port Saint Lucie, FL
  • Difficulty: Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Pliers, Screw drivers
  • 5 of 5 people found this instruction helpful
On this model, no need to tip washer on back. Tilt console back and disconnect lid switch. Remove two clips holding back to top of washer (under console). Then remove top and front as directed in the video. The pump is accessible from the front of the unit, just below the tub. Hose clamps are easy to remove/replace. Took more time to wipe inside of washer clean than to remove/replace the water pump. Total time was just over 30 minutes.

Washing machine shakes violently during spin cycle

  • Customer: James from Asheville, NC
  • Difficulty: Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Nutdriver, Screw drivers
  • 17 of 42 people found this instruction helpful
Removed four screws that hold the top control panel to the base and hung over the back panel in order to remove the main wrap-around body of the machine. Took off top plastic ring fastened to side of tub then removed old Balance ring. Installed new balance ring. Unfortunately, this did NOT fix the problem. This was a suggestion from Justanswer.com and failed miserably. Does anybody know how to fix this problem? And it's not the springs or the little plastic shims around the base OR the cross coupling to the motor...

Cracked drain tube.

  • Customer: Eric from Grand Haven, MI
  • Difficulty: A Bit Difficult
  • Time to Complete: 1- 2 hours
  • Tools Required: Pliers, Screw drivers
  • 5 of 6 people found this instruction helpful
Removed old tube and replaced with new version. Replacement slightly different than original since the new part included a feature that appears to prevent the problem. New part still fit and is operating well so far.

Retainer clip for the pump missing, caused pump to fail

  • Customer: Matt from Roca, NE
  • Difficulty: Really Easy
  • Time to Complete: Less than 15 mins
  • Tools Required: Pliers
  • 4 of 4 people found this instruction helpful
Pulled hoses off, unclipped the remaining retainer clip, slid old pump off. Slid new pump on replaced the old retainer clip and put the new one on, replaced the 2 hoses, done. It took mabey 10 min.
The part got there in less that 24 hours from the time I placed the order, with standard shipping! I was impressed.

Ground prong on power cord was broken

  • Customer: RONALD from PORT ORCHARD, WA
  • Difficulty: Really Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Pliers, Screw drivers
  • 7 of 13 people found this instruction helpful
Disconnected old power cord inside control cabinet, removed strain relief , then removed damaged power cord. Reinstalled new cord with new strain relief.

the washing machine would pump the water out, but the agitator would not spin, and it was making noise.

  • Customer: mario from eastchester, NY
  • Difficulty: Really Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Nutdriver, Screw drivers
  • 5 of 8 people found this instruction helpful
The video that was shown about how to perform the repair was spot on. I wasn't sure exactly what part I needed. I took the advise from you stating that these symptoms I described usually meant that the part I ordered was the correct repair In 65% of the cases. I was delighted to see that when I followed the instruction video, and the motor was removed, there was my coupling, In several pieces. At that point I knew that I ordered the correct parts.
Thank You,
Mario for Eastchester, NY.

drum SLAMMING into the back of the washer when sipnning

  • Customer: WILLIAM from DAYTON, KY
  • Difficulty: Really Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Screw drivers, Socket set
  • 4 of 5 people found this instruction helpful
I just replaced the spring just like the vid show me.it run's like a new one-I bought it used about 5 yr's ago

Washing machine making a grinding noise

  • Customer: Tracy from Yuba City, CA
  • Difficulty: Easy
  • Time to Complete: 30 - 60 mins
  • Tools Required: Nutdriver, Pliers, Screw drivers, Wrench (Adjustable)
  • 3 of 3 people found this instruction helpful
Purchased and installed PS1485646 COUPLING, MOTOR (Direct Drive Coupling). We googled "Washing Machine making a grinding noise. Several people suggested coupling probably broken. We located some instructions online regarding dis-assembly, sure enough,the coupling was broken. We ordered the part from Partselect.com. It arrived in three days, replaced the broken coupler. Washing machine back in business for around $20. Hooray! Thanks, Partselect!

Top agitator did not work

  • Customer: George from Danbury, WI
  • Difficulty: Really Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Screw drivers, Socket set
  • 3 of 3 people found this instruction helpful
I removed the cover for the softener dispenser on the top of the agitator. Then reached in and removed the cover of the nut and washer which was very sticky and sealed with an o-ring. This took a bit of pressure. Then used a socket wrench with an extension to loosen the bolt and took the whole agitator out of the machine. Then I set the agitator on the floor and with a fine 12 inch long screw driver released the catches while turning and pulling the agitatior with my other hand and holding the lower agitatior on the floor with my feet. I then turned the upper part over and removed the cogs and holding mechanism.
Then I reversed the process after replacing the cogs with the new part. 25 minutes total.
All Instructions for the 11016962500
76-90 of 1,001