11016942500 Kenmore Washer - Instructions

I looked up the issue, and found a related video on YouTube. We ordered the parts, and I was very happy with their price (about 60% less than Sears) and how quickly they arrived. ...... It should be an easy repair, but our agitator top would not separate as it should have. ...... We look it to a local shop, and they said that sometimes the plastic 'fuses' together during factory assembly. They used wire cutters to snip the fused plastic. ...... After that, the rest of the repair was easy: just take out the broken cogs, and insert the new ones, and re-assemble.

... exactly as shown in the video in addition to shutting water, removing hot & cold lines & waste tube. I was amazed at how fast the parts were delivered in two days regular shipping. Machine now purring a wifey happy once again! Thanks for the great service & video! I recommend PartSelect highly! WSD

Watched the video, it was so easy, if I had been a little younger it would have been a 15 min job...

PartSelect has a training video for this repair. Remove the softener dispenser by popping it up with a flat screwdriver. Reach down inside the agitator and remove the bottom cap. Use a 7/16 socket on a six inch extension to remove the agitator bolt. At this point I recomment pulling the entire agitator assembly out for ease of disassembly and reassembly. Clean as necessary. Use a pair of needle nose pliers to remove the cog assembly. Place the cog assembly on a flat surface and use a flat screwdriver to remove the retainer. Note the position of the cogs and replace with the new. There are two plastic clips on the lower agitator that you can snap off to make reassemble easier. Replace the agitator in the tub. If you don't have a magnetic socket, I find it's helpful to place a small piece of paper towel across the socket to hold the agitator bolt in place as you slide it back down inside the agitator for reassembly. Tighten the bolt. Replace the bottom cap and softener dispenser.pa

After finding out the tub would not spin, I removed the washer to find broken pieces on the floor. I did a google search on my model number and found that the problem was the direct drive motor coupling (it matched the pieces on the floor). So, I watched the "how to" video and I followed the steps verbatim. I found the coupler missing and the plastic pieces on the drive broken. My order came in quickly (within 48 hours) and my washer was running in 20 minutes after receiving the package. It has been great ever since.

Unplugged the washer. Removed the 2 screws on back of control panel. Pulled the control panel forward. Flipped the control panel back. Disconnected the cable from the lid switch. Removed the ground screw with a nut driver. Opened the washer lid. Removed the lid switch. Snapped the new lid switch into place. Closed the lid. Installed the ground screw. Installed the lid switch cable. Put the control panel back in place and pushed back. Installed the 2 rear screws into the control panel. Plugged the washer in.

I unplugged washer, then, removed the control panel with two screws on back, slid unit back and up. Unscrewed ground screw and unplugged harness, lifted lid and removed switch. In order to re-install lid switch, lid has to be in the up position, otherwise it will not fit properly. Reattach harness and ground screw, then control panel. Plug and go. My wife says that the washer works better than ever. Very easy! Saves money!

It was simple. Removed one bolt slid off retainer replaced cogs. Less than 15 minutes.

Followed website instructions, worked for a couple days, appears it needs clutch or possibly transmission(red oil present)

Pulled off clamps, removed 2 clips, pryed off pump from shaft, sanded shaft(as it had rust on it) put a dab of oil on shaft, installed pump, hold down clips and hose clamps.

one thing that you do not need to do is to remove the pump from the motor, I tried to remove it as per the instructions but the pump cracked,remove both inlet and outlet hoses from the pump and remove the pump and motor together, don't try to take them apart, you don't need to, thanks

Did not know problem or how to access - thought the back came off washer. Typed in symptoms and it pretty much pinpointed the most likely cause. Watched video on how to take it apart (BTW the front and sides come off, NOT the back). Followed the guide, took motor off and sure enough one of the plastic couplers was cracked. Ordered from PartSelect and with regular shipping the cost was under $20 (ordered Tues. night, had it by Thurs.) Installed part - note as someone else said the new piece has metal inserts which make it really snug to go around the drive shaft, but the tip about using an oversized socket and some light taps to get it on worked liked a charm. Put it all back together (getting case back on was toughest part)and its been working fine for the last week - heavy & lite loads. Have to say was thinking the whole thing needed to be replaced (sound & age) but for $20 it was worth the shot...Glad i came here first!

Watched the repair video that came with receipt. Removed two screws from power head, folded out of the way. Removed two large clips holding outer shell on and removed outer shell. Tipped washer back towards wall. Removed two clips holding pump on to motor shaft. Removed both hose clamps, drained hoses onto towel. Aligned new pump onto shaft and did a reversed assembly of above items. Works great!

It was actually much easier than I expected. The worst part was dealing with the gear oil as I drained it to clean out the plastic pieces that came off the gear. To see how to fix things like this, I went to Google, enter my model and what the problem was and watched a repairman do it. It seemed easy and it was.

Removed the upper sgitster by removing the center bolt to the bottom agitater. Manage to pull the cog housing apartfor inspection. left apart and ordered the new cogs. received the cogs within 30 hours and reassembled the unit and bolted it back to the main agitater. works perfect. great service. Thanks Ed PS Now my 97 year old mother in law can keep washing clothes. Shes happy again.