Models > 11016872692 > Instructions

11016872692 Kenmore Washer - Instructions

All installation instructions for 11016872692 parts

These instructions have been submitted by other PartSelect customers and can help guide you through the washer repair with useful information like difficulty of repair, length of repair, tools needed, and more.

All Instructions for the 11016872692
1,261-1,275 of 1,317
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Washing Machine stopped spinning and agitating, clicking/hum noise when lid closed.

  • Customer: DAVID from BATH PA
  • Difficulty: Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Screw drivers, Socket set
  • 0 of 0 people found this instruction helpful
Did not know problem or how to access - thought the back came off washer. Typed in symptoms and it pretty much pinpointed the most likely cause. Watched video on how to take it apart (BTW the front and sides come off, NOT the back). Followed the guide, took motor off and sure enough one of the plastic couplers was cracked. Ordered from PartSelect and with regular shipping the cost was under $20 (ordered Tues. night, had it by Thurs.) Installed part - note as someone else said the new piece has metal inserts which make it really snug to go around the drive shaft, but the tip about using an oversized socket and some light taps to get it on worked liked a charm. Put it all back together (getting case back on was toughest part)and its been working fine for the last week - heavy & lite loads. Have to say was thinking the whole thing needed to be replaced (sound & age) but for $20 it was worth the shot...Glad i came here first!

Machine fills then just hums

  • Customer: Kevin from Center Point TX
  • Difficulty: Really easy
  • Time to Complete: More than 2 hours
  • Tools Required: Pliers, Screw drivers, Socket set
  • 0 of 0 people found this instruction helpful
After alot of helpful advise from you guys I replaced coupling water pump clutch, and the problem was still their. Then I tested motor capacitor and it appears dead. So I should receive new one tomorrow and hopefully success! I turned machine over and oil leak..so that's where the string with hose and air needle come in handy to put 90weight oil in through breather hole in gear case.

no spin cycle at all still pumps

  • Customer: rex from yorba linda CA
  • Difficulty: Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Nutdriver, Pliers, Screw drivers
  • 0 of 0 people found this instruction helpful
Followed website instructions, worked for a couple days, appears it needs clutch or possibly transmission(red oil present)

washer not spining

  • Customer: Israel from san antonio TX
  • Difficulty: Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Screw drivers, Socket set
  • 0 of 0 people found this instruction helpful
took motor of 2 screws instaled motor coupling

Direct Drive Motor Coupling

  • Customer: DAVID from BURTON MI
  • Difficulty: Really easy
  • Time to Complete: Less than 15 mins
  • Tools Required: Screw drivers
  • 0 of 0 people found this instruction helpful
After i pulled the motor off the washer, i found the coupling that was busted,removed it and put on the new one i got from you and just put everything back together again and the machine is operating as good as new again.

machine not spinning

  • Customer: John from Kyle TX
  • Difficulty: Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Pliers, Socket set
  • 0 of 0 people found this instruction helpful
Followed an online video. Very informative.

IT STARTED WITH A FAILED DIRECT DRIVE MOTOR COUPLING

  • Customer: Herman from Beauford SC
  • Difficulty: Really easy
  • Time to Complete: 30 - 60 mins
  • Tools Required: Nutdriver, Pliers, Screw drivers
  • 0 of 0 people found this instruction helpful
WHEN MY "WHIRLPOOL" WASHER QUIT, I TIPPED IT OVER ENOUGH AND DETERMINED THAT THE MOTOR COUPLING HAD FAILED. I ALSO NOTED SOME RUST ON THE LOWER PUMP MOUNTING CLIP. THERE WAS NO MOISTURE SO I THOUGHT NO MORE OF IT. I ORDERED THE COUPLING, RECEIVED IT AND USED YOUR VIDEO TO INSTALL IT WITH NO PROBLEM. WHEN I STARTED THE WASHER, GUESS WHAT? THE PUMP LEAKED. THE MORAL OF THIS STORY. WHEN YOU'RE IN THERE PAY CLOSE ATTENTION TO OTHER POTENTIAL PROBLEMS.

Would not spin

  • Customer: Albert from Poughquag NY
  • Difficulty: Easy
  • Time to Complete: 1- 2 hours
  • Tools Required: Pliers, Screw drivers, Socket set, Wrench set
  • 0 of 0 people found this instruction helpful
Video's on parts select are a big help. Just followed the instructions. Only slight problem was the coupling's do not slide easily onto the shafts. I had to use a little lubricant and put a wood block across the opening and tap with a hammer. Maybe a little more than a tap. Also when I was ready to test the repair I found the washer would not stop filling. After much checking I found out on another repair site that the shutoff requires a certain water pressure to work properly. I hadn't opened the faucet fully. Once I did everything worked properly.

Unit did not spin

  • Customer: David from Denver NC
  • Difficulty: Easy
  • Time to Complete: More than 2 hours
  • Tools Required: Screw drivers, Socket set
  • 0 of 0 people found this instruction helpful
Pretty simple task, and pretty much followed hints in the video provided by the web site. Unit worked fine after replacing the parts. Most awkward part of the job was getting cabinet back into position to secure to the base. A bigger working space or a second pair of hands would have helped in securing cabinet. Only took over two hours (working slow) because cabinet kept sliding out of position while trying to secure.

no agitation, no spin, mortor still make noise

  • Customer: Wenliang from Sidney OH
  • Difficulty: Easy
  • Time to Complete: 1- 2 hours
  • Tools Required: Nutdriver, Screw drivers, Socket set, Wrench set
  • 0 of 0 people found this instruction helpful
take the cabinet frame out first, take the pump off the motor assembly, take motor out, found the coupling is broken. replace the coupling, put back everything. That's all. Washer start to work immediately.

Agitator and drum would not turn, but water would pump out

  • Customer: John from Prosperity PA
  • Difficulty: Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Pliers, Screw drivers, Socket set
  • 0 of 0 people found this instruction helpful
Watched the video on this sight. Fallowed instructions in video and everything went very smooth.

Agitator would not move or spin

  • Customer: Donald from Orlando FL
  • Difficulty: Easy
  • Time to Complete: 1- 2 hours
  • Tools Required: Pliers, Screw drivers, Socket set
  • 0 of 0 people found this instruction helpful
Unplugged, removed water supply hoses, removed drain hose from washer, laid whole washer on it`s back without removing the cabinet, popped clips off the water pump and laid to side, took two screws out of clips that hold motor on and popped them off with a screw driver, unplugged wiring harness and another single wire on motor and then lifted motor off. Then pried the plastic pieces of the coupling off the the motor and transmission shaft. Cleaned debris off motor and washer, replaced plastic piece to the transmission and set rubber part on plastic. Then replaced new plastic piece on motor and set motor back into bracket and put all parts back on in reverse order. I make it sound hard but was a easy job.

Basket Not Spinning during Spin Cycle

  • Customer: George from Pittsburgh PA
  • Difficulty: Easy
  • Time to Complete: 30 - 60 mins
  • Tools Required: Nutdriver, Screw drivers, Wrench set
  • 0 of 0 people found this instruction helpful
Took apart machine exactly as described in the Direct Drive Motor Coupling Replacement Partselect video. Once I lifted out the motor it was clear that the motor coupling was at least part of the issue because it was in place but broken in pieces. I replaced the 2 plastic couplings and the rubber piece and put the machine back together, as described in the video. Afterwards, the spin cylce worked great, quiet and fast as ever. Very happy I did this myself I'm pretty sure I saved a few hundred bucks vs. a repair tech coming to the house. Note that the new couplings require some tapping in order to sink into place.

Washer would not aggitate or spin

  • Customer: Bryan from West Saint Paul MN
  • Difficulty: Easy
  • Time to Complete: 30 - 60 mins
  • Tools Required: Nutdriver, Pliers, Screw drivers
  • 0 of 0 people found this instruction helpful
I watched the how-to video twice and the repair was just like it. My only tip would be to have a pan or floor drain nearby to empty the drain hose prior to tipping the machine on its back.

WASHER STOPPED AND COULD SMELL SMOKE

  • Customer: RONALD from OSCODA MI
  • Difficulty: Really easy
  • Time to Complete: 30 - 60 mins
  • Tools Required: Nutdriver, Screw drivers
  • 0 of 0 people found this instruction helpful
I FOLLOWED THE VIDEO ON REPLACING THE DIRECT DRIVE COUPLING. IT WAS EASY TO FOLLOW AND GAVE STEP BY STEP INSTRUCTIONS FOR SCREW LOCATIONS, FASTENER AND PART REMOVAL AND INSTALLATION.
All Instructions for the 11016872692
1,261-1,275 of 1,317