Models > 11016862502 > Instructions

11016862502 Kenmore Washer - Instructions

All installation instructions for 11016862502 parts

These instructions have been submitted by other PartSelect customers and can help guide you through the washer repair with useful information like difficulty of repair, length of repair, tools needed, and more.

All Instructions for the 11016862502
976-990 of 1,074
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Washer full of water not draining

  • Customer: James from Port St Lucie FL
  • Difficulty: Really easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Nutdriver, Pliers, Wrench(Adjustable)
  • 0 of 0 people found this instruction helpful
First I tried take the back off. Wrong move, wasted 30 mins on that. Then drained water into bucket, moved washer on hand truck to garage for more room to work. Had pump & drive coupling out in 20 mins. Found Partslect & ordered parts in 15 mins. Two days later had everything back working in 20 mins. Very Good Srevice.

The washer was making noise and was leaving the cloth dripping wet at end.

  • Customer: Kenia from Orlando FL
  • Difficulty: Easy
  • Time to Complete: 30 - 60 mins
  • Tools Required: Nutdriver, Pliers, Screw drivers
  • 0 of 0 people found this instruction helpful
Before I even watch any partselect videos to do the repair, which I should of from the very beginning, ah, ja, ja, I had already disassembled the back panel "my way" to the washer and trouble shooting the washer with my wife's help. While she tilted the washer backwards, I looked under and we found that the noise was coming from in between top of the motor where the direct drive motor coupling is located and the clutch assembly came together which I learned along with names and functions after watching the partselect installation video. Nice! Once I received the part it took me like 45 minutes to put all back together. Took loose two screws to clips holding the motor, pulled motor of mounting bracket finding the broken piece, replaced it, recouped reinstalling motor onto the motor bracket, clip, clip the two little screws and walla, got the wife her washer back, at bed time rewards, peace of mind the rest was history... Thanks PartSelect for awesome videos and great customer service!

agitator,drive motor coupling,water pump 3 problems

  • Customer: judy from lawrenceville GA
  • Difficulty: Really easy
  • Time to Complete: More than 2 hours
  • Tools Required: Pliers, Screw drivers, Socket set
  • 0 of 0 people found this instruction helpful
I watch the you tube, and try to fix it by myself,to save money, and moving trouble.this is my first time fix a big machine like this,I was a little scare, but after I saw the youtube about how to fix the washmachine,I start to give a try.it take little bit more time for me to figure out ,but I finally made it. now I can wash my cloth now, and perhaps fix washmachine for my exrat income.( message sharing from an asian 58 yrs old lady, sorry for unable to show step by step due to English not very good)

washer was squealing during wash and spin cycle

  • Customer: George from Cole Spring KY
  • Difficulty: A Bit Difficult
  • Time to Complete: 30 - 60 mins
  • Tools Required: Nutdriver, Pliers, Screw drivers
  • 0 of 0 people found this instruction helpful
Followed the video and instructions included with part. At first we did not think the repair was successful, but after several small loads were run, squealing stopped. The washer is 16 years old and so far is running like new. We certainly appreciated the great customer service. The part was delivered in less than 24 hours.

Washer would not spin. Coupler was the problem.

  • Customer: Joey from Murrieta CA
  • Difficulty: Easy
  • Time to Complete: 30 - 60 mins
  • Tools Required: Pliers, Screw drivers, Socket set
  • 0 of 0 people found this instruction helpful
The video they provide was very easy to follow. The only difference from mines and the video they provided was the top portion. Mines was held by two Phillips screws on the switch housing. The top pulls forward. Everything else went accordingly. Take off switch plugs, take off washer cover, unplug the vacuum line, replace coupler and reinstall. Only thing that took up time was getting water off the floor when I pulled the vacuum line. Use a bucket or do it outside.

Pumps but won't spin, leaks, top of agitator doesn't move

  • Customer: Kenneth from Talbott TN
  • Difficulty: A Bit Difficult
  • Time to Complete: 1- 2 hours
  • Tools Required: Pliers, Screw drivers, Socket set
  • 0 of 0 people found this instruction helpful
My repair was successful but was not as easy as some have reported. I needed to replace the coupler, but when I tried to remove the pump from the motor, the shaft was rusted and wouldn't budge. I pried and wiggled and used WD-40 to no avail. I ended up taking off the motor and pump as a unit. After replacing the coupler and reassembling the washer, the water pump leaked, probably as a result of all of the prying. To get the water pump off, I had to cut it into pieces, using a hack saw. Even when I got down to the end, I had to peel pieces of plastic off of the rusted shaft. I then had to file and sand the shaft to get it so that it would fit into the new pump. After putting the washer together again and running it through its cycles, I noticed that the top half of the agitator was not turning. I then ordered and installed the agitator repair kit. Through all of this, my orders were all correct and arrived in amazingly fast times. The videos were all very helpful. Even though it was a trial a times, I still saved a pile of money.

noise caused b y broken coupler between motor and transmission during "spin" and not spinning

  • Customer: John P from Brazil IN
  • Difficulty: Easy
  • Time to Complete: 1- 2 hours
  • Tools Required: Nutdriver, Pliers, Screw drivers
  • 0 of 0 people found this instruction helpful
removed motor and broken coupler... installed new coupler and replaced motor. also removed pump to inspect for sock, etc. that that might have caused coupler to break.. ADVICE: Look for how-to video on YouTube first. Remove outer cabinet according to video by first removing the top control panel and then remove the outer cabinet which exposes the motor and pump. This way you will not have to tip machine up/back and work under it. This repair is made easily by first removing the outer cabinet.

Washer would not spin

  • Customer: Mark from McCall ID
  • Difficulty: Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Screw drivers, Wrench set
  • 0 of 0 people found this instruction helpful
I followed the instructions from a YouTube video, just do a Google search for the make, model, and what the problem is and several videos will come up to pick from. Everything went just as described in the video, took about 10-min to take the motor out, a couple of minutes to replace the broken motor coupling, and another 10-min to put it back together - slick.

There was a buzzing sound when washer was turned on and did not work in spin cycle.

  • Customer: William A. Thompson from royersford PA
  • Difficulty: Easy
  • Time to Complete: 30 - 60 mins
  • Tools Required: Nutdriver, Pliers, Screw drivers, Socket set, Wrench set, Wrench(Adjustable)
  • 0 of 0 people found this instruction helpful
First let me say that I received the within 24 hours from when I ordered it online. Disconnected electric and water hoses .Removed screws on the top control panel then flipped it back from washer housing . Removed washer housing to expose main motor. Removed motor clips and screws . Removed motor coupling . Installed new coupling . Put it all back together . Works great!

metal reinforced coupling

  • Customer: Sammy from Strawberry AZ
  • Difficulty: A Bit Difficult
  • Time to Complete: 30 - 60 mins
  • Tools Required: Screw drivers, Socket set
  • 0 of 0 people found this instruction helpful
The repair went very well as per the video, however the metal reinforced coupling only went onto the shaft half way. To ensure the coupling was flush with the top of the shaft I has to use a hammer and tamp the coupling onto the shafts. If you left it halfway on the shafts there was no room for the rubber spacer between the couplings. Other wise it operates very well.

The washer stopped agitating but the motor can be heard running.

  • Customer: Albert from Bellflower CA
  • Difficulty: A Bit Difficult
  • Time to Complete: More than 2 hours
  • Tools Required: Screw drivers, Socket set
  • 0 of 0 people found this instruction helpful
The video installation instruction was clear and very easy to follow. However, after installing the parts and started testing the washer, the water overflowed. It looks like the water level sensor wasn't working. It caused a little flooding in the area where the washer is. I took the control panel apart once more and this time diagnosed the water level sensor and analyzed how it works. After spending almost 45 minutes with, I detached the hose attachment and blew air which caused air bubbles in the inner side of the drum. I bent the hose to hold the air while re-attaching same to the sensor. This fixed the problem and the washer is once more, operating normally. Please include this part to your video instruction. Overall, it took me 8 hours on the project including the cleanup due to overflow.

Washer made a spinning/grinding noise when it tried to agitate or spin.

  • Customer: Charleen from Aiken SC
  • Difficulty: Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Screw drivers, Socket set
  • 0 of 0 people found this instruction helpful
I watched the video that PartSelect provided on their web site. The instructions were very precise and easy to follow. I watched the video twice and just followed the instructions. I would highly recommend this approach to washing machine repairs. It certainly saved me a lot of money.

Not spinning and noise

  • Customer: Dean from Belleville NJ
  • Difficulty: Easy
  • Time to Complete: 1- 2 hours
  • Tools Required: Screw drivers, Socket set, Wrench set
  • 0 of 0 people found this instruction helpful
First of all I must say thanks guys for your help, the instructions were right on the money. I first replaced the clutch as per the instructions but found out that the problem was the motor coupling ........ It was broken. I ordered it, followed the instructions and I was a hero in my household. Once more thanks guys.

would not wash or spin out

  • Customer: Scott from Coraopolis PA
  • Difficulty: Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Nutdriver, Screw drivers, Wrench(Adjustable)
  • 0 of 0 people found this instruction helpful
took off front cabinet removed pump,and then motor and replaced part.

Washer would not spin

  • Customer: Mac from Eagle WI
  • Difficulty: Easy
  • Time to Complete: 30 - 60 mins
  • Tools Required: Nutdriver, Pliers, Screw drivers, Socket set
  • 0 of 0 people found this instruction helpful
Followed partsselect video repair guide... it went super.
All Instructions for the 11016862502
976-990 of 1,074