11016512692 Kenmore Washer - Instructions

I followed the video clip that showed how to make the repair that was attached to the email sent from Patrselect notifying me that my part had been shipped. The video clip was excellent and no other instructions needed. Thanks

Removed center top cap/sofetner dispenser. Removed center shaft bolt. Pulled off the top agitator section from bottom portion. Inside the upper agitator is the inner housing for the cogs, pushed right out. Remove cog retainer plastic ring. Careful, the cogs freely fall out and it a little tricky when reassembling. Reassemble every (cogs go in only one way), place the upper agitator back down and over lower portion in machine. Now Put the bolt back in place. Here's the tricky part. You will need a magnetic tip driver or socket to hold the bolt until you have it started because it sits in recessed "well" area. I used a dab of regular Elmer's glue from bolt head to socket. Worked like a charm. Be careful not to over tighten bolt. Remember, upper agitator should free spin one direction and "catch" in the apposing direction.

Almost identical to the instruction video that was sent. Very straight forward. I did not take apart the washer to identify the problem. I was short on time so I took a chance and ordered the highest probability cause of the symptoms indicated by your website. It was dead on; the problem is fixed. Parts were received ahead of schedule. Excellent all around.

After researching possible failure modes and reviewing a video for teardown/access from the control panel and access top down I noticed a lot of 'break dust' on top of the transmission. Shorting out the lid switch and putting my little finger on the drum, it would not spin but the clutch was spinning fine. I ordered a new clutch... Interesting thing when I was taking the clutch out... the gear it was attached to slid right off! After figuring out it was too big to go 'back' into the transmission and reviewing the parts explosion diagram... it BELONGED INSIDE THE TRANSMISSION! So I took the transmission cover off, poured out out the black-ish oil with metal filings in it, put the gear inside, filled it back up with 10W30, put the lid on, added the new clutch while it was apart and finished reassembly. Wow! It spins much better than when it was new. I guess never assume what can happen on an assembly line. Thanks for the great site.

took motor of 2 screws instaled motor coupling

The training video you supplied was right on. I watched it twice to make sure I understood the procedure. I followed the steps outlined in the video and encountered no surprises. The replacement valve was a perfect match and functioned perfectly after installation. I checked other sources for the price of the replacement part. Your price was more than competative. Thank you for a fine service.

It was really easy, just follow the video. The washer machine sounds like new now.

After alot of helpful advise from you guys I replaced coupling water pump clutch, and the problem was still their. Then I tested motor capacitor and it appears dead. So I should receive new one tomorrow and hopefully success! I turned machine over and oil leak..so that's where the string with hose and air needle come in handy to put 90weight oil in through breather hole in gear case.

Followed video instructions.

Followed website instructions, worked for a couple days, appears it needs clutch or possibly transmission(red oil present)

Pulled off clamps, removed 2 clips, pryed off pump from shaft, sanded shaft(as it had rust on it) put a dab of oil on shaft, installed pump, hold down clips and hose clamps.

one thing that you do not need to do is to remove the pump from the motor, I tried to remove it as per the instructions but the pump cracked,remove both inlet and outlet hoses from the pump and remove the pump and motor together, don't try to take them apart, you don't need to, thanks

Did not know problem or how to access - thought the back came off washer. Typed in symptoms and it pretty much pinpointed the most likely cause. Watched video on how to take it apart (BTW the front and sides come off, NOT the back). Followed the guide, took motor off and sure enough one of the plastic couplers was cracked. Ordered from PartSelect and with regular shipping the cost was under $20 (ordered Tues. night, had it by Thurs.) Installed part - note as someone else said the new piece has metal inserts which make it really snug to go around the drive shaft, but the tip about using an oversized socket and some light taps to get it on worked liked a charm. Put it all back together (getting case back on was toughest part)and its been working fine for the last week - heavy & lite loads. Have to say was thinking the whole thing needed to be replaced (sound & age) but for $20 it was worth the shot...Glad i came here first!

After diagnosing the problem, the repair went exactly as the instructional video had shown. Knowing how to disassemble the washer housing prior to starting made the task much easier. Partselect is a Money saving website. Thanks

Watched the repair video that came with receipt. Removed two screws from power head, folded out of the way. Removed two large clips holding outer shell on and removed outer shell. Tipped washer back towards wall. Removed two clips holding pump on to motor shaft. Removed both hose clamps, drained hoses onto towel. Aligned new pump onto shaft and did a reversed assembly of above items. Works great!