Models > 11016202691 > Instructions

11016202691 Kenmore Washer - Instructions

All installation instructions for 11016202691 parts

These instructions have been submitted by other PartSelect customers and can help guide you through the washer repair with useful information like difficulty of repair, length of repair, tools needed, and more.

All Instructions for the 11016202691
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No agitation, No spin, pump OK

  • Customer: Ernest from Midlothian VA
  • Difficulty: Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Nutdriver, Screw drivers
  • 6 of 6 people found this instruction helpful
I was familiar with the Kenmore / Whirlpool direct drive mechanism but at first I could not determine how to release the console. I finally found the end cap trim pieces would pop off revealing the 2 screws that hold the console in place. After removing them the console flips up and over the backboard. I then removed the 2 clips that hold the cabinet to the backboard, unpluged the lid switch connector and then tipped the entire cabinet forward and off the frame. This gives you access to the entire washing machine mechanism.
Next I released the 2 metal clips that hold the pump on and push it out of the way leaving the hoses connected. Next I released the 2 clips that hold the pump on, these clips also have a screw to secure them. I was then able to set the motor to the side without removing any wires.
The coupling parts had broken and were already off of the motor shaft and the input drive shaft of the transmission. I put the new drive parts on and had to tap them down untill they were flush with the end of the shafts. I then put the rubber coupling on the transmission drive end and aligned the motor drive to mate into the other holes in the coupling as I put the two back together. I then re attached the 2 motor clips with screws and reinstalled the pump with it's clips. I then reinstalled the cabinet onto the frame and replaced the cabinet clips. I then plugged in the lid switch connector and flipped the console back over and screwed it down. I then reinstalled the trim caps that had me stumped to begin with. The unit tested out OK.

WILL NOT SPIN

  • Customer: Daniel from Temple TX
  • Difficulty: A Bit Difficult
  • Time to Complete: More than 2 hours
  • Tools Required: Nutdriver, Pliers, Screw drivers, Socket set, Wrench set
  • 6 of 6 people found this instruction helpful
THIS IS A RELATIVELY NEW WASHER AND FAILED EARLY. MY PREVIOUS WHIRLPOOL WASHER LASTED 20 YEARS WITHOUT ANY REPAIRS.
1. FIRST INQUIRED ABOUT THE SPIN PROBLEM IN PARTSELECT. MACHINE WILL NOT SPING UNLESS MANUALY FORCED THEN IT WILL TAKE OFF BUT WEAK.
2.PARTSELECT SUGGESTED A CLUTCH PROBLEM. ORDERED THE PART THAT CAME FAST. WHEN I TRIED REMOVING THE SHAFT HUB WITH A HAMMER AND CHISEL IT WILL NOT GET LOOSE SO I OPTED ORDERING THE SPECIAL WRENCH TO LOOSEN THE TUB HUB.
3.I PUT THE MACHINE ON ITS BACK AND LOOSENED THE PUMP RETAINING CLIPS. DO NOT REMOVE THE HOSES FROM THE PUMP. MOVE THE PUMP AWAY FROM THE MOTOR SHAFT. REMOVE THE MOTOR ELECTRICAL CONNECTOR AND SET ASIDE.
4.REMOVE THE THREE BOLTS HOLDING THE GEARBOX-MOTOR ASSEMPLY AND PULL IT OUT OF THE TUB.
5.PUT THE ASSEMBLY ON A TOWELWITH SHAFT UP AND REMOVE THE SEPARATOR WASHER FROM THE OLD CLUTCH THAT IS SITTING ON THE GEARBOX. THEN REMOVE THE C-RETAINING CLIP FROM THE SHAFT.
6.PRY OUT THE WIRE RETAINING CLIP FROM THE CLUTCH AND PULL THE OLD CLUTCH OUT OF THE SHAFT.
7.THE CLUTCH KIT I ORDERED CAME WITH A PLASTIC BRAKE TO CLUTCH CAM SO I REPLACED IT TOO, JUST REMOVE THE RETAINIG CLIP FROM THE BRAKE THAT IS AT THE BOTTOM OF THE TUB AND REPLACED THE PART.
8.INSTALLED THE NEW CLUTCH AND THE RETAINING CLIPS IN REVERSE ORDER. REPLACE ALL PARTS THAT CAME WITH THE KIT. THE NEW CLUTCH SPRING WAS ALREADY IN PLACE.
9.PUT THE ASSEMBLY BACK INTO THE TUB AND RE-INSTALL ALL THE OTHER ITEMS IN THE SAME ORDER. IT SPINS GOOD NOW!
10.WHILE REPLACING PARTS, METHODICALLY CLEAN ALL THE LINT FROM THE MOTOR AND FROM UNDER THE MACHINE. THE GEARBOX SHOWED SIGNS OF LEAKING OIL SO ITS A QUESTION OF COST. I LEFT IT THERE UNTIL IT FAILS THEN I'LL BUY A NEW MACHINE.

Two leaking hoses in my washing machine

  • Customer: Marc from Morton Grove IL
  • Difficulty: Really easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Pliers, Screw drivers
  • 8 of 13 people found this instruction helpful
Put the machine on its side. Remove old hoses and screw new ones into place. Done in under 20 minutes.

Crossed threaded plastic on old valve was leaking

  • Customer: David from Amity AR
  • Difficulty: A Bit Difficult
  • Time to Complete: 30 - 60 mins
  • Tools Required: Pliers, Screw drivers
  • 7 of 10 people found this instruction helpful
Removed screws on top of machine to remove the control unit out of the way. Then used large regular screw driver to pry out the two clips that hold the back of the washer tight to the top frame. This allows the back to come away from the machine enough to get the water inlet valve free. Didn't have to remove the bolts at the bottom of the back of the machine (they were pretty rusty) Just removed the single screw holding the water inlet valve in place, slid it down and away from the back cover and could fish it out to the side and disconnect the hose (with plyers) and slide off electrical clips (make a note of which clip goes to which valve.) I removed the part first so I could make sure I was ordering the right one. When the part came (very promptly by the way) it went back together easy. Only question was regarding reinstalling the wires since I didn't mark which way they went. I knew which one went on the Hot and Cold but didn't know if it mattered which clips went on each terminal. Figuring it was AC guessed it didn't matter so put it together the way the connectors seemed to want to lie naturally. Put it together making sure no hoses or wires where pinched or rubbing against sharp edges. Replaced the rubber washers in the hoses and made sure the hose connectors turned freely (they had been rusted a bit and didn't turn on the hose freely and I think this was the start of the cross threading problem) This time the hoses went back on very easily, screwed them hand tight not forcing anything at any time (DIDN"T USE PLIERS!). Tried water and no more leaks. Washer filled faster also, think this was because the screens on the water valve were plugged. I'll have to remember to take the hoses off and make sure the screens are clear every couple years or so. If you are having slow fills, suggest you check this first before tearing in to the machine.

water overflowing when filling

  • Customer: Marni from Buhl ID
  • Difficulty: Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Pliers, Screw drivers
  • 11 of 23 people found this instruction helpful
I ordered the parts at a minimal cost compared to the repairman's quote, they arrived in 3 days. I used the laptop and put it right next to where I was working so that I could follow the directions step-by-step. The instructions were easy to follow and showed you right what to do so I never had any questions. My washer had a slightly different configuration but I figured it out. Replacing the parts was simple, take one off, put the other on. Putting the washer front back on was a little tricky, I had to have my daughter help me hold it in place while I wiggled it around to make sure it was just right before I screwed it back together. It was easier than I thought it would be. I told my husband I loved the internet, I would never have been able to do this job without the instructional video. Thanks PartsSelect!

Tub would fill and then go through the wash cycle. When the rinse spin cycles came on nothing happened. Everything was dead.

  • Customer: Earl from Hillsboro TX
  • Difficulty: Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Nutdriver, Screw drivers
  • 5 of 5 people found this instruction helpful
Unplugged the AC cord and turned off the two water lines. Removed the control panel on top of the machine by removing four screws. Removed two clips that fastened the top of the machine to the rear panel. Tilted the cabinet forward a little bit and unplugged the switch. Removed the switch with the two philips screws and installed the new switch and plugged in the plug on the end of the wiring harness. Then reassembled everything. Cleaned the mess and plugged in the AC cord. turned the water on and everything worked perfect.

Washer would'nt spin

  • Customer: Dean from Poplar Grove IL
  • Difficulty: Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Pliers, Screw drivers, Socket set
  • 5 of 5 people found this instruction helpful
diconnected water supply and discharge, unplugged the unit, removed the aggitator, laid the washer on it's back, romoved the hoses from the pump, took out 3 bolts, removed the motor/transmission and replaced the clutch and put it all back together.

Washer basket off-center and wobbling during spin cycle

  • Customer: Craig from Woodland Hills UT
  • Difficulty: Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Pliers, Screw drivers
  • 5 of 5 people found this instruction helpful
Remove the washer case/enclosure to expose all the internal parts. Lie on the floor and with pliers and a strong arm. Remove and replace each spring one at a time. Pretty straightforward.

Washer would not spin a full load.

  • Customer: Ralph from Newbury Park CA
  • Difficulty: Easy
  • Time to Complete: 30 - 60 mins
  • Tools Required: Pliers, Screw drivers, Socket set
  • 6 of 8 people found this instruction helpful
!. Removed agitator from inside
2.Removed outside cabinet
3 Removed pump, motor, and transmission.
4. Slid the entire drive unit out of the tub from the bottom
5. Removed the clutch assy. and installed new.
6. Reverseed the procedure to re-assemble.

My drain hose had cracked and was leaking.

  • Customer: Miguel from San rafael CA
  • Difficulty: Easy
  • Time to Complete: Less than 15 mins
  • Tools Required: Wrench(Adjustable)
  • 5 of 6 people found this instruction helpful
Once I finally found the part I needed, the repair was very simple and took only a few minutes. Thanks to the very helpful operator to walk me through the diagram to find the corresponding number for the part. I really appreciate your help!

Machine agitated during cycle but would not spin clothes dry.

  • Customer: Kurt from Bremerton WA
  • Difficulty: Easy
  • Time to Complete: 30 - 60 mins
  • Tools Required: Pliers, Screw drivers, Socket set
  • 5 of 6 people found this instruction helpful
Followed the excellent video instructions. They say you can perform the repair without removing the enclosure, but when I saw how easy it was to remove it, it definitely improves the access and speeds the repair. Have a piece of wire handy to to hold the pump assembly out of the way. Installed new clutch kit and it runs like a champ.

tub oscillation

  • Customer: leonard from phil campbell AL
  • Difficulty: Really easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Pliers
  • 7 of 12 people found this instruction helpful
placed washer on side and installed new pads
and returned washer upright

Spin cycle not working properly; Clothes still soaked when spin cycle finished

  • Customer: Sarah from Columbus OH
  • Difficulty: A Bit Difficult
  • Time to Complete: 30 - 60 mins
  • Tools Required: Pliers, Screw drivers, Socket set
  • 5 of 7 people found this instruction helpful
We ordered both the motor coupling and the clutch assembly based on our troubleshooting, and because we figured both parts were inexpensive enough we might as well have them both. We initially thought it was the clutch assembly, but as we were taking the washing machine apart, we noticed that actually one of the bolts was missing completely and one had snapped in two. We then realized that the spin cycle problem was actually related to the instability of the motor because of the missing/broken bolts (they didn't even have washers!). All we had to do was replace the bolts and use a bolt extractor to get the broken bolt out, but we went ahead and replaced the clutch assembly as well for good measure. Everything ran perfectly after that! I was very skeptical to do the repair myself, but it really is easy, as long as you have someone with muscle to help out. You can also look up videos online that show you a step by step repair process for the clutch assembly, and I would highly recommend doing that so that you have a visual. It will make everything seem 100x easier.

Washer would not work in agitate or spin cycle

  • Customer: yesenia from apopka FL
  • Difficulty: Really easy
  • Time to Complete: 30 - 60 mins
  • Tools Required: Nutdriver, Screw drivers
  • 4 of 4 people found this instruction helpful
Coupler is design to break when washer is overloaded or out of balance. Saves the motor from being burned out. Very easy repair. Unhook washer hoses and electrical plug...tip washer on side if there is no bottom to washer instead of removing side panels. Unhook clamps to water pump using flathead screwdriver. Water pump comes off without unhooking either of the two hoses. Remove 2 electrical connections and two clamps from motor using socket and screwdriver. Motor pulls out very easy...make sure you are holding motor so it does not drop onto floor. Remove motor mounting plate with socket. Remove old coupling using stubby flat screwdriver from both motor and transmission shafts. Install new coupling on transmission by placing a large socket onto plastic piece of new coupling and tapping lightly with hammer until flush with shaft. Install rubber piece of coupling...tap new plastic piece onto motor shaft using socket and hammer. Reinstall motor mount. Turn motor shaft so coupling pieces are aligned. Reverse order to reinstall motor and pump. I tilted the tub slightly when reinstalling the motor and pump as it is a tight fit...just be patient during this step.

The last step in this process is to go tell your wife that she in fact is NOT getting the new $2000 front loading washer and dryer set she saw at Lowes because you just fixed her washer for $20 including shipping.

It really is an easy fix...takes longer to unhook and move the washer than to replace part. Thank You Partselect for your excellent website and speedy shipping of product.

Severe wobble during spin cycle.

  • Customer: Steven from Dallas GA
  • Difficulty: Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Nutdriver, Pliers
  • 5 of 7 people found this instruction helpful
After removing the 2 phillips screws at the base of the control panel, I flipped the panel toward the back. Using a screwdriver, I popped off the spring clips, releasing the cabinet. I removed the 1/4" hex head screw on the spring mount and removed the old spring and replaced with the new. I repeated this with the other 2 springs. The spring bracket in the rear also holds the tub balancing spring. It is easily replaced while replacing the suspension spring.
If this didn't fix the problem, we were going shopping for a new washer. After this repair, it operates like new!
All Instructions for the 11016202691
76-90 of 1,144