Models > 11016102502 > Instructions

11016102502 Kenmore Washer - Instructions

All installation instructions for 11016102502 parts

These instructions have been submitted by other PartSelect customers and can help guide you through the washer repair with useful information like difficulty of repair, length of repair, tools needed, and more.

All Instructions for the 11016102502
871-885 of 926
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Machine would not spin when pumping out water

  • Customer: Charles from Novato, CA, CA
  • Difficulty: A Bit Difficult
  • Time to Complete: 1- 2 hours
  • Tools Required: Pliers, Screw drivers, Socket set
  • 0 of 0 people found this instruction helpful
You have to determine if it is the COUPLING or the TRANSMISSION or the CLUTCH. I checked the coupling and that wasn't it. The machine did rotate back and forth in the wash cycle so I thought it would be either the clutch or the timer assembly. I ordered the clutch and used the video to guide me through the installation. One problem was the PUMP was stuck on the shaft so I removed the hosed and took out the rest as one unit. The clutch was full of crud and after replacing it and checking for leaks, the machine runs perfectly now! I would suggest you replace the hose washers when you reattach them to the machine as I rechecked after turning on the water and found a TINY drip that would have been a problem over time!

Water left in basket at end of wash cycle-not draining

  • Customer: Paul from Oakdale, MN
  • Difficulty: Easy
  • Time to Complete: 30 - 60 mins
  • Tools Required: Screw drivers
  • 0 of 0 people found this instruction helpful
Since I live in a condo (upstairs unit) flipping the machine was not an easy option. So I was faced with having to get the remaining 2-3 gallons of water out of the drum. I rigged something up and collected 80% of the water, but be prepared for a mess. I was and it wasn't a big deal, just took more time. Once part was removed, I got online to find the part- which ranged in price from $67 at a local appliance part distributor to $49 from SearsDirect including postage. Parts select came in at $37 with freight and the part swapped out perfectly- just 2 clips that hold the pump on and 2 hose clamps (I used slip-joint pliers which works well). I checked YouTube for a video first and lo and behold, there was a video about a whirlpool water pump replacement, which helped some. Job went well and I didn't have to replace a $1200 all-in-one.

was'nt spinning

  • Customer: Joseph from priestriver, ID
  • Difficulty: Easy
  • Time to Complete: 30 - 60 mins
  • Tools Required: Nutdriver, Screw drivers, Socket set
  • 0 of 0 people found this instruction helpful
It was easy with the video.I watched trouble shooting videos till i found the problem. wrote dwn the tools needed.watched video[lucky for me i would have forgot a step without it]orderd part, and was the hero

the washing machine overflowed

  • Customer: Charles from wellton, AK
  • Difficulty: Really Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Screw drivers
  • 0 of 0 people found this instruction helpful
I installed the inlet valve, and it still overflowed. Then I connected the plastic hose from the water level sensor that had came off, to the water level selector and it worked fine

Lost the spin cycle and had a rumbling noise.

  • Customer: Brent W from Amelia, OH
  • Difficulty: Easy
  • Time to Complete: 30 - 60 mins
  • Tools Required: Screw drivers, Socket set
  • 0 of 0 people found this instruction helpful
I performed the repair the same as outlined in the video, but I didn't need to tip the washer on the back side. Once I removed the sheetmetal, I was able to swap out the drive coupler, and the new part is a better design than the one that broke.

Drum wasn't spinning during spin cycle.

  • Customer: Douglas from Blue Point, NY
  • Difficulty: Easy
  • Time to Complete: 1- 2 hours
  • Tools Required: Nutdriver, Pliers, Screw drivers
  • 0 of 0 people found this instruction helpful
I followed the directions in the two videos that were provided on your web sight. It fixed the problem and it only cost us about $60.00. We were so thrilled with the results. We were almost ready to go buy a new washer. My wife suggested that we look it up on line and see if we couldn't fix it ourselves before spending the money on a new washer. Was she ever right! Thanks for providing such fine instructional videos.

Hose cracked and leaked water all over basement floor

  • Customer: Edward from High Ridge, MO
  • Difficulty: Really Easy
  • Time to Complete: Less than 15 mins
  • Tools Required: Pliers, Screw drivers
  • 0 of 0 people found this instruction helpful
Leaned the washer forward, removed the old hose and clamped on the new one. It took all of 5 minutes. The part was delivered in two days. I couldn't be happier with our experience.

Drum not spinning!

  • Customer: Lew from Saint Simons Island, GA
  • Difficulty: Really Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Pliers, Screw drivers, Socket set
  • 0 of 0 people found this instruction helpful
Watched the on site video.....Did everything except removing the cabinet....Laid the washer on the front side and did the repair underneath in less than 30 minutes.....I might add the new coupler is much better than the original which was all white plastic....The new part was nylon and had metal inserts. The original had no inserts. Some have said the original part that had the two flat sides would just round out causing the drum not to agitate or spin. Mine just broke in half. I don't see this new part breaking or rounding out the metal inserts.....I might add Whirlpool OEM part was costing much more and with a 5 business day wait on delivery....Parts Select 1.8 day was advertised and it came in two days.....You won't go wrong doing business with Part Select.

Two out of six interlocking spokes of the plastic flex-coupling hubs had broken off due to years of service. Contributing factors were running heavy bath towels.

  • Customer: Will from Arroyo Grande, CA
  • Difficulty: Easy
  • Time to Complete: 30 - 60 mins
  • Tools Required: Screw drivers
  • 0 of 0 people found this instruction helpful
Was going to "...just take it apart and fix it" as my career covered being a mechanic, machinist and vocational instructor for over 35 years. Just in case. I decided to visit the PARTSELECT" website for "How-To" guidance. There I fund excellent troubleshooting guidance, including root-cause analysis in % of likeliest cause(s). This was followed with a brief step-by-step descriptions of "How-To" activities, including necessary tools. Best of all was the short instructional video, showing exactly how to go about the repair in a safe and systematic manner. As a former instructor, I am truly impressed by the quality of the material and service this website offers! It made my job so much easier, and consequently it was well done in no time. I urge every customer to follow the excellent guidelines and strongly recommends this site to others. Total cost of my repair was $11.00 for the part, plus shipping; saving me a bundle and possible grief and frustration! The website gives great customer service off- and on-line with follow through by courteous personnel. Thank you for the superior customer service and level of support at every step!

direct drive water pump

  • Customer: leon from hialeah, FL
  • Difficulty: Really Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Pliers
  • 0 of 0 people found this instruction helpful
very well the part was easy to install and the part was easy to find on the diagram furnished by parts select

washer leaking even after washer was turned off

  • Customer: Vicky from Sairdealin, MO
  • Difficulty: Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Pliers
  • 0 of 0 people found this instruction helpful
my husband looked at it and seen that the pump was leaking so we got on the internet and found Partselect found our part ordered it got it in 3 days my husband didn't have to take the base off he just reached in and took of the brackets off the old pump and put on the new .took about 15 minutes. thanks you very much for helping us we did watch the vedio which was good but he wanted to try it his way (you know men). and i'm glad to say it worked.

would not agitate

  • Customer: art from denver, CO
  • Difficulty: Easy
  • Time to Complete: 1- 2 hours
  • Tools Required: Nutdriver, Screw drivers
  • 0 of 0 people found this instruction helpful
searched the internet for the problem, saw video on you tube, bought the part & repaired/replaced the couplers. You have to make sure the couplers are all the way on the shafts, so the washer can be reassembled correctly. After it was reassembled, the machine would not go through the cycles. Apparently unrelated, the lid switch had become defective. I ordered the part & fixed the problem. That repair is also on you tube.

Cold water would not run or just drip into tub.

  • Customer: gale from antelope, MT
  • Difficulty: Easy
  • Time to Complete: 30 - 60 mins
  • Tools Required: Nutdriver, Pliers, Screw drivers
  • 0 of 0 people found this instruction helpful
I watched the video provided on-line when I ordered the part. When the part arrived, I did just what the video showed to do. The mounting bracket was a little different style than what I took off, but holes lined up for the screws. I didn't have much space to do the work, such as tipping the outside body of the washer forward to get to the back panel, but after wrestling with it a short time I managed to get it opened enough to make the swap of the inlet valve. Hooked everything back up, turned on, checked for leaks, and it was a perfect repair. And a woman at that...

Washer was leaking

  • Customer: Jennifer from Cincinnati, OH
  • Difficulty: Really Easy
  • Time to Complete: 30 - 60 mins
  • Tools Required: Pliers, Wrench set
  • 0 of 0 people found this instruction helpful
Laid washer on back side. Took off old part off saw were it was worn down. Placed new part, set washer back up and all was well. NO more water on the floor. Very reasonable price on parts and shipping. Thanks Parts Direct.

Washer stopped draining

  • Customer: Bryan from Council Bluffs, IA
  • Difficulty: Really Easy
  • Time to Complete: 30 - 60 mins
  • Tools Required: Nutdriver, Pliers, Screw drivers
  • 0 of 0 people found this instruction helpful
I adopted the washer in a rental unit. The tenant told me it made a series of loud noises and just stopped. My "go to" source is always Partselect, after entering the symptom(s) I noted the potential problems...it was then time to tear into the machine. First was the pump which was not broken or seized up, I then manually turned the shaft on the motor...it was spinning freely. After unclamping and removing the motor the problem was obvious...the coupler assembly had seen better days (it was broken in two), this was a very inexpensive and simple repair ($18 including shipping). I highly recommend viewing the you tube video on the parts page...it was very helpful. This is my 2nd appliance repair using Partselect, the 1st was just as easy although a bit more time consuming as I had to take an entire dryer apart to replace a broken wheel assembly deep inside the machine. I will be using Partselect everytime I feel I can handle the project. It saved me a bundle from having to call a repair person.
All Instructions for the 11016102502
871-885 of 926