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Investigate these four areas if your carousel cooking tray is not turning:
Check the turntable guide to make sure it is lined up properly and that there is no debris caught in it. You may need to re-align or clean your turntable guide.
Examine the plastic drive bushing the turntable tray sits on. It may have become worn, or even may have split in two.
Check the carousel tray to make sure it is sitting correctly on its turning mechanism. If it isn't, adjust it slightly for proper functioning.
Your carousel cooking tray is propelled by its own motor. An inoperable cooking tray could mean a dysfunctional cooking tray motor.
CAUTION: Your microwave oven is capable of giving you a serious electrical shock, even when it is unplugged. We strongly suggest you seek the assistance of an appliance repair technician when conducting any microwave oven repair.
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