Web Awards and Reviews

At PartSelect, we strive to provide the best customer service possible and that’s why we’re so proud of what our customers are saying about us across the web. From our review scores and social media feedback to the numerous awards we’ve won, our customers are letting us know what they think about repairing with PartSelect. Check out their comments and let us know about your experience!

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What people are saying about us on...

RMSLSU says...

Thanks Steve and PartSelect, outstanding video! Took my time Saturday morning, the iPad review back/ forth, and followed every step. Took about 1 hour. Key notes: Use the putty knife, very helpful tip! Take your time, and don’t force parts. Watch closely on the blades assembly and spring reinstall. Oh yeah, don’t use other stored purchased ice in your icemaker, or it will break your blades (hard ice blocks) forcing this needed repair!

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Sandy Spurlock says...

just ordered this part, as I took the bin out and quickly figured out what I needed to order, but would have had no idea how to disassemble and reassemble without your help. Thank you for providing such a valuable video!

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Stephanie Fletcher-Steiman says...

Great customer service! Phoned in to ask a question, your person was able to pull up exactly what I needed to fix my problem in seconds! Saved me hours of searching the internet! Thanks!

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DonElla Cameron Hartman says...

Your site is awesome! I just bought a fridge second-hand at a great price as it had an issue with the door. I found the parts I needed, ordered them Thursday afternoon, they arrived Friday at noon, repaired in under an hour, and the fridge is like new! Thank you so much for making this family happy. I’ll recommend you to all.

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Brian Capron says...

PartSelect had the part I needed at the best price. No one in Charlotte carried it, so they were my best option.

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Steve58 says...

Partselect.com website was very helpful in pinpointing my issue with a 8 year old fridge. The video on how to install was spot on and easy. Best of all shortly after receiving the part my fridge was back in business. Oh, the parts came in two days. A+++. I just hade a blender part break and back to PartSelect.com I went, and am confident this order will go as smooth as the first.

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DanaBull says...

My experience with PartSelect was great. My order came in a timely manner and it was just the part I needed. I’m not a mechanic nor do I have experience working on appliances, but they made it easy for me to find the part I was looking for and how to install it. It took me less than 15 minutes to have my dishwasher back running and cleaning my dishes like new again. Thank you so much.

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Jan F says...

I bought a heating element for my clothes dryer online. I found the item that I needed quickly and the website was easy to navigate. My part arrived in a timely manner and I am very satisfied. I appreciated the video that was emailed to me showing me exactly how to install the part.

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Slingshot says...

Saved more than $300 by replacing parts myself and service tech would have had also order the parts and then bring them out, so saved at least 3 days in time and time away from work to let them in the house. Using PartSelect was a win, win, win scenario.

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jfavreau says...

I wanted to express my appreciation and satisfaction with your company and the speed with which you were able to deliver the parts that I required for a dryer repair, as well as providing them at almost 60% off of my local appliance parts store. I ordered my parts at 8:00 PM Eastern time on Monday evening and they arrived at 9:00 AM on Wednesday morning and everything was in great shape, I received everything I ordered and the video from your website made it extremely easy to install and get the dryer back up and running. Thanks again for your excellent customer service, you are doing a great. job!

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dummy2 says...

I needed to get a new refrigerator door shelf retainer. (Didn’t know that was the name of it:)) I went to PartSelect and they requested the model number. I entered it but no match was found. I then proceeded to answer a series of simple questions and quickly narrowed down the retainer that was needed. I ordered the part and it was delivered in a couple of days. It was an exact match. Easy to order and fast delivery. If you consider the ease for searching this web site and for quickly finding the correct retainer vs driving to some store (using time, gas & personal frustration),without a doubt this is the best option to choose.

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Awards & Accolades

2013 BizRate Circle of Excellence - Platinum Award

Bizrate has been the leading resource for shoppers and retailers since 1996 and we’re thrilled to be recognized again by Bizrate for our ongoing commitment to customer service, receiving our 5th consecutive Platinum Circle of Excellence award.

Stella Service - Excellent

StellaService uses a rigorous methodology to test the customer service performance of online businesses and at PartSelect we’re happy to report we’ve earned an Excellent rating, reflecting our dedication to providing the best possible experience for our customers.

BBB - Accredited Business A+ Rating

For over 100 years, the Better Business Bureau has been helping consumers by finding and recommending businesses and brands they can trust. PartSelect is proud to have been one of these business since 2006 and to be repeatedly recognized by the BBB as an A+ accredited business.