Prongs on Upper and Lower Dish racks were rusted and broken.

I ordered the upper and lower rack replacements PLUS additional wheels and other attachments because I could not tell from the schematic on the website whether or not the smaller pieces came with the rack.

As it turned out, the racks came ready to install and all it took was a limber nephew to take out the old ones and put in the new. Now I have plenty of spare parts in my own inventory in case the wheels, etc. need replacing.

I feel guilty sending you this repair story because all I did was order the parts on your website and then conned my nephew into making the exchange.

The parts arrived very quickly and in good condition. In fact, the new racks are an improvement over the ones that came with the dishwasher originally. Ms. Susan McNutt was quite helpful in keeping me informed of the status of the part that was back-ordered. It was a pleasure dealing with PartSelect.com.