Water dispenser did not work (ice-maker did work)

ApplianceGeneral Electric Refrigerator


Level of DifficultyEasy

Time to do repair30 - 60 mins

Age of Appliance5 - 10 years

Tools Pliers
Screw drivers

Alan From Houston, TX

Jun 06, 2008

53 out of 57 people found this instruction helpful

This is a side-by-side frige with water and ice dispenser in the left freezer door. I first checked for possible water line freezing in the freezer door or in the water chiller area (behind the vegetable drawers) as described in e-articles I had read, but this did not appear to be the problem. I found two solenoid valve pairs; one that routes dispenser or ice-maker water to the filter and the other that routes the water to the end device. I ran a couple of tests on the solenoid valves and found that the first inlet valve that sends water to the filter did not work, but the second valve that relays the water to the dispenser was still working. By temorarily connecting the wiring for the dispenser solenoid to the functioning ice-maker solenoid, I confirmed that the wiring and switch were working properly and that the problem must be the solenoid itself (it also still hummed when the dispenser button was pressed). The entire quad solenoid valve assembly can be pulled out after removing the one hex-screw on the back of the frige (the assembly is all held together with a bracket). I disconnected the wiring connector to the solenoid valves. I disconnected the plastic water tubing by pushing it toward the fitting and then depressing the tubing inlet ring to release the tubing. I removed the two screws holding the solenoid valve and replaced it.

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Diagrams and Parts List for this repair

Part PhotoPart DescriptionPriceAvailability

Primary Water Inlet Valve

Part Number: PS304365

In Stock