1 OF 4 ELECTRIC BURNER WOULD NOT HEAT.

TO FIX OUR WHIRLPOOL ELECTRIC RANGE BURNER, I FOLLOWED THE FOLLOWING STEPS:

1. READ THE OWNER'S MANUAL AND PARTS LIST.

2. DISASSEMBLE AND INSPECT TO DETERMINE CAUSE - BAD BURNER OR BAD SWITCH.

3. ORDER REPLACEMENT SWITCH ON LINE FROM PARTSELECT, AND WAIT FOR DELIVERY.

4. REPLACE AND TEST. SWITCH APPEARED TO BE MECHANICALLY DEFECTIVE IN THAT IT WOULD NOT ROTATE FREELY, AND WOULD NOT TURN ON AFFECTED BURNER.

5. A. OBTAINED RETURN INSTRUCTIONS FROM PARTSELECT AND MAILED RETURN TO PART SELECT ON MAY 9, 2008. AT THIS WRITING (MAY 16TH) NOTHING HEARD FROM PARTSELECT.

5.B. CONCURRENTLY, VISITED LOCAL APPLIANCE SHOP AND PURCHASED ANOTHER REPLACEMENT SWITCH.

6. INSTALLED AND TESTED 2ND REPLACEMENT SWITCH. TEST RESULTS SATISFACTORY.

7. RETURNED THE RANGE TO FULL NORMAL SERVICE.

TO MAKE THIS REPAIR FROM START TO FINISH, INCLUDING TIME AWAITING RECEIPT OF PARTS ORDERED FROM SMARTSELECT - 5 DAYS.

AT THIS WRITING (16 MAY) I HAVE NOT HEARD FROM SMARTSELECT REGARDING CREDIT FOR THE RETURN OF THE DEFECTIVE SWITHCH.

HOLLIE TIEDEMANN - VIRGINIA BEACH, VA