the top section of the agitator would not turn

ApplianceKenmore Washer


Level of DifficultyReally easy

Time to do repairLess than 15 mins

Age of ApplianceMore than 10 years

Tools Screw drivers
Socket set

joseph From san antonio, TX

Apr 20, 2008

1 out of 2 people found this instruction helpful

First I came to this web site and discovered some directions from other customers. I then followed those directions to disassemble the agitator. I removed the softener cup by pulling up on the blue plastic retention ring. I then used a flat head screwdriver to remove the plastic cap by placing the screwdriver into the slot on the side and prying it off. Next I used a 3/8 socket and extension to remove the bolt which holds the agitator to the shaft. After the bolt was removed I pulled up on the agitator and removed it from the washing machine. To remove the upper section of the agitator, I placed it on the ground and holding the base with my feet, I pulled on the upper section. I then removed the dog ears, verifyed the problem and ordered the parts (dog ears). The parts arrived in less time than promised, were installed in about 5 minutes and I was back to doing laundry. When you reassemble the agitator, turn it upside down to install the dog ears so they do not fall out.

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Diagrams and Parts List for this repair

Part PhotoPart DescriptionPriceAvailability

Agitator Directional Cogs

Part Number: PS388034

In Stock