Level of DifficultyDifficult
Time to do repair15 - 30 mins
Age of Appliance5 - 10 years
When the (overpriced) replacement silverware basket arrived (rapidly, within a few days of my ordering) I was shocked and angry that the handle for the basket was not included--nor were instructions included as to how to remove the old handle from the old basket in order to fasten it to the new basket. Therefore, I spent a considerable amount of time trying to pry the handle off the old one, which was quite tricky: There were four slots which held the plastic "catches", and they had to be pushed out simultaneously. I had to fiddle with it for at least a half hour, trying various implements, until I found that I could push them out simultaneously by wedging butter knives into the slots and then easing the handle off. (I was careful to position myself so that I wouldn't slip and stab myself with the blunt butter knife.) After that, the handle snapped fairly easily into the new basket's slots.
In the end, while I was glad to be able to recycle the old handle, I wish that the basket and shelves were made more durably so they wouldn't have to be replaced, or that they could be replaced at a more reasonable price.