The microwave door key (or door latch) ensures that the microwave door closes properly while the microwave is operating. If the door key is broken, the door will not close and the microwave will not start. If you notice that the microwave door is not staying closed, check to ensure that the door key is in working order and is not damaged. This door key is made of plastic and has a spring attached to provide downward tension to keep the hooks engaged. If either of the hooks is broken or does not have any spring tension, you may need to replace the door latch. Before beginning this repair, make sure to unplug the unit and remove the inner door panel to access the door key. This part is also known as a door latch.
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Troubleshooting
This part fixes the following symptoms:
Door not closing properly
This part works with the following products:
Microwave, Microwave Oven Combo.
This part works with the following products:
Samsung, Kenmore, Maytag.
Part# DE64-00760A replaces these:
AP4224485, DE64-00760A, DE64-01308A
Customer Reviews
Average Rating:
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16 Reviews
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★★★★★
★★★★★
Sheila F - 19 days ago
Verified Purchase
Like new
Part was the exact as the original
★★★★★
★★★★★
Nancy L - December 7, 2023
Verified Purchase
Excellant fix
Perfect and easy to do - saved my hundreds of dollars for a new one !
★★★★★
★★★★★
Kordelia F - August 31, 2021
Verified Purchase
Perfect part! Easy peasy. Thanks!
Perfection! Felt great fixing it myself!
★★★★★
★★★★★
Michael S - January 31, 2021
Verified Purchase
Exact replacement
Part was received quickly and was an exact replacement.
★★★★★
★★★★★
James M - August 6, 2019
Verified Purchase
Door Key
Price was great and received the part in just a few days. Can't tell you about quality because I did some fancy work on the broken part so we could use the microwave. That broken piece is still in the microwave.
★★★★★
★★★★★
Olivia F - October 18, 2018
Verified Purchase
Five Stars
Fast delivery, easy 10 minute repair and microwave door is working again
★★★★★
★★★★★
Michael P - September 21, 2018
Verified Purchase
Simple repair
I ordered the Samsung part through verifying it with the online schematic. The part was exact to what was in the microwave. It actually arrived in the mail the next day. I watched a 3 minute video on replacing it. Had the repair done in less than five minutes. Shipping cost was more than the price of the part.
★★★★★
★★★★★
Karyn F - August 22, 2018
Verified Purchase
service as expected
unfortunately it was the wrong part
★★★★★
★★★★★
Robert K - August 10, 2018
Verified Purchase
Samsung microwave repair
The door on our microwave would not close and we were almost resigned to having to get another one. After some research I realized that we might be able to fix it. I ordered the part from PartSelect and read the instructions on their website. The part came within a few days and in about 15 minutes the door was fixed. Thank you, PartSelect!
★★★★★
★★★★★
Joshua F - July 31, 2018
Verified Purchase
Easy repair
Part worked well although the first one broke so I had to order another. It did the job though
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Customer Repair Stories
Average Repair Rating: 4.5 / 5.0, 8 reviews.
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Sorry, we couldn't find any existing installation instruction that matched.
The plastic door key (latch) broke where the spring attaches.
I took off the inner plastic frame of the door, removed the broken part, hooked the spring up to the new latch and replaced it into the proper alignment holes, and works perfectly. It was less than a 5 minute repair.
Dave from ROCHESTER, MN
Difficulty Level:
Very Easy
Total Repair Time:
Less than 15 mins
Tools:
Screw drivers
1 of 2 peoplefound this instruction helpful.
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Replacing microwave door handle and lock hingr spring
Take a decent putty knife or your handy kitchen spatular. Open microwave door and out the outside edge of the dark plastic trim panel, insert the spatula or putty knife and gently pop the panel loose from the small retaining clips. You must do this from the outside edge as that is where the trim panel will release from. Remove the trim
... Read more panel. Using a flashlight, inspect the metal door frame and find the two Phillips screws holding on the door handle. Unscrew and remove door handle. Lift up on the door latch mechanism, its black plastic and has two legs that slide into the door frame. Between the two plastic poles (legs) you will find the spring, unhook if not broken from the middle of the plastic bracket. You will notice that the metal door frame has three holes. The top and bottom are for the latch mechanism to slide through. The middle is for the spring to latch into (rear or side closest to outside of the door), with the round area which is open, is there for the spring to slide into. Manually slide the door latch up and down. Replace the screws for the door handle if not already done. And reinstall the black plastic inside door trim panel gently pushing into place so that the mounting tabs click into place. Tell your wife you spent all day doing it (its about a 20 minute job) and that you saved thousands of dollars :). Insert popcorn and turn on a movie.
We did not use the part, the spring fell off inside the door. We kept the part just in case
SANDRA from GLENDO, WY
Difficulty Level:
Really Easy
Total Repair Time:
15 - 30 mins
Tools:
Screw drivers
1 of 3 peoplefound this instruction helpful.
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Microwave door did not close
Initially I called a Samsung recommended appliance repair outfit to fix the latch. The technician informed me that he does not fix latches. I need to buy a full new door for the microwave for $215 plus he charges $165 to come to my house. I got angry and did some research and it turned out that this is a very common problem. I ordered par
... Read moret PS4229162 "door key" $6.67 then followed the instructions on a youtube video by zimsjeep "Repair a Broken Microwave Door Latch" to install. At first I struggled a bit hooking up the spring to the frame, but then I used a slim plier to hold the spring (instead of my fingers) and that did the trick.
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Rozsa from MADISON, NJ
Difficulty Level:
Easy
Total Repair Time:
30 - 60 mins
27 of 38 peoplefound this instruction helpful.
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Door Latch Broken - Door Did Not Close
Got part from you in one day - great- watched utube video on removing molding and reinstalling. Video was longer than time to fix all need to do was remove molding and install the door latch - it is made of plastic with a hook on which to attach spring. Hook breaks and therefore door does not close
BRUCE from LA QUINTA, CA
Difficulty Level:
Really Easy
Total Repair Time:
Less than 15 mins
0 of 3 peoplefound this instruction helpful.
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door latch broke off
Use knife to peel back molding around latch openings. Pull down on plastic latch part, pull out bottom and tilt up to remove broken part from spring. Tilt top of new part inward and connect tab to spring. Push in bottom of latch and snap. Replace the molding by pushing all around the door frame.
Matt from Oswego, IL
Difficulty Level:
Really Easy
Total Repair Time:
Less than 15 mins
0 of 1 peoplefound this instruction helpful.
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Door latch broken
Used a putty knife to take off the edging inside the door to have access to the latch. Put the new part in and attached the spring. Replaced the edging and job was complete.
Susan from Pecatonica, IL
Difficulty Level:
Really Easy
Total Repair Time:
Less than 15 mins
0 of 2 peoplefound this instruction helpful.
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Door did not stay latched
After removing the door from the OTR microwave, we slid out the old latch, slid in the new, & reattached the spring. Replaced the door & DONE.
Dianne from Danville, VT
Difficulty Level:
Really Easy
Total Repair Time:
Less than 15 mins
Tools:
Pliers, Screw drivers
0 of 2 peoplefound this instruction helpful.
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Questions and Answers
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13 questions answered by our experts.
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Roseann Noll
August 10, 2017
How do i put this on my appliance
For model number SMH1713S
Hi Roseann,
This a fairly easy job to do. You will need to take the screen on the inside of the door with either a butter knife or a flat head screw driver. Use one of these to pop the screen off. Don't use too much force or you will break it. This should pop off easily for you. There is a spring that attaches to the door key to the door. Remove both the spring and the current door key from the channel. What keeps the door key in place is tension. Towards the bottom of the door where the key would slide into there are what looks like hooks. Slide the key into the channel and attach the spring to the door key. Attach the spring to the bottom hook to provide tension to the key so it stays in place. Place the screen back on the door and you are done. I hope this helps with your repair. Thank you and have a great day!
20 people found this helpful.
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Amit
January 24, 2018
Microwave door does not close. I opened it up to see that the door key that holds the spring to hooks is broken. Hooks and spring are perfect. I tried to glue the key to its broken base. It worked for a day, but then again it broke. Does the part come with new door key? I only see hook in picture. Please help.
For model number SMH2117S
Hi Amit,
Thank you for your question. This part should be the door key. The microwave door key (or door latch) ensures that the microwave door closes properly while the microwave is operating. If the door key is broken, the door will not close and the microwave will not start. If you notice that the microwave door is not staying closed, check to ensure that the door key is in working order and is not damaged. This door key is made of plastic and has a spring attached to provide downward tension to keep the hooks engaged. If either of the hooks is broken or does not have any spring tension, you may need to replace the door latch. I hope this helps. Thank you and have a great day!
8 people found this helpful.
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Mike
February 25, 2019
I removed the door key as suggested and found the spring had slipped off the door, not the key. I replaced it and it seems to now have plenty of tension and it does, in fact, now hold the door closed. However, the closure hooks on the key do not seem to be tightly seated enough in the latch holes to activate the microwave and enable it to run through a heating cycle. Almost tight enough, but not quite! Any ideas?
For model number SMH9027ST
Hi Mike,
Thank you for your question. Here is some installation information that may help you. Before you begin any repair please unplug the appliance from the electrical outlet. You will need to remove the plastic lining around the inside of the door. There are retainer clips holding the liner in place and you will need to use a putty knife to remove it. Depending on the type of microwave you have, you may have to come in from the bottom or from the top to remove the lining. Gently slide the putty knife in between the lining and the frame and go around the frame and gently pry it loose. On the hinge side you will need to come in from the backside to pry the lining off. The door latch is held in place by tension. There is a spring that is usually attached to the latch and to one of the fins on the door to provide it. With the inner lining removed you can now remove the old latch. Install the new latch by slipping it into the slots in the door and attach the spring to the bottom fin to allow for tension in the latch. Reinstall the lining and close the door. Plug the microwave back in. I hope this helps. Thank you and have a great day!
6 people found this helpful.
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Ronald
June 19, 2019
Does this include the spring also?
For model number SMH1816S
Hi Ronald,
Thank you for your question. Yes, the spring is included with the latch. I hope this helps. Thank you and have a great day!
6 people found this helpful.
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Paul
November 25, 2019
The latch down won't stay down because the piece on the door that the lower end of the spring is hooked to broke off. Can I buy the entire door frame?
For model number smh1816s
Hello Paul, Thank you for the question. The bottom part of the spring hooks to a tab on the Outer Door Frame PartSelect Number PS5576770. Hope this helps!
Hello Brigid, Thank you for the question. The Door Key Hook and Spring are two separate parts so Kenmore sells them sepratley. Since we are required to buy them as separate parts from Kenmore we are required to sell them separate as well. Hope this helps!
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Kimberly
March 23, 2018
This is an above the stove microwave...my 14 year football player son has the bad habit of slamming the door closed, everyday. now, if you close the door the microwave runs...even if you don't want it on. only way to stop it is to open the door.. the top of the latch is "floppy". got the latch out and it's in 3 pieces...seems to the the needed replacement?
For model number Samsung SMH9151W Microwave
Hello Kimberly, Thank you for your inquiry. Yes, this is the replacement door latch for this model, you may also want to check the spring as well. Hope this helps!
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Rosetta
April 11, 2018
Does this apply to the latch inside microwave which closes door. Which part does
For model number SMH2117S
Hello Rosetta, thank you for your question. The part number Door Key DE64-00760A is the part that is on the microwave door that hooks into the latch and holds the door closed. There are two hooks on this piece, one at the top and one at the bottom. I hope this helps!
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Bob Rowland
February 25, 2018
My microwave door sticks when trying to open. Have to use force to open the door with the handle. The door does stay closed so not sure what is wrong.
For model number ME21F606MJT
Hi Bob,
Thank you for your question. If the door is sticking when you try to open it then the door key will need to be replaced. I hope this helps. Thank you and have a great day!
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John
September 11, 2019
What can you do if the plastic latch inside the door where the spring is supposed to hook too, not the removable door key/spring itself, breaks off?
For model number Samsung SMH2117S
Hello John, thank you for your question. The part the spring is supposed to hook to is the door PartSelect Number PS4276481. Good luck with your repair!
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